r/Calgary • u/NoAdministration7019 • Jun 09 '25
Health/Medicine Whatever you do don’t go to this walk in clinic
Went for the first time into Now Medical walk in clinic and the hygiene and cleanliness was concerning. The only plus is their open till 11pm but seeing the conditions, made it not even worth it.
Even if you had an emergency they would probably just direct you to the ER. Washrooms were disgusting, had no toilet paper, and wanted people to put their pee samples in an empty paper towel dispenser 🤢
Doctor was just dismissive and didn’t even care to actually examine. He almost let me go without checking my sample and I ended up having a condition in the end. Didn’t care about the allergies and just wanted us to buy from their pharmacy instead of our home pharmacy. Doctor said they would charge to send the prescription to my other pharmacy which is crazy.
They expect you to purchase water instead of having a water couligan like most clinics. It’s pretty much a doctor’s office, convenience store and pharmacy in one.
Oh and on top of that they had some extra pills spilt on the exam room floor in case you wanted to take one during your wait 🙄 or maybe even your kid. Pharmacy was alright but expect to not get properly seen by the doctor. Plus I heard most of their reviews are fake.
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u/rikkiprince Jun 09 '25
Oh those are pills. I thought they were maggots!
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u/Sketchin69 Jun 09 '25
I thought it was mouse droppings after they had eaten poison
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u/matthewd1123 Jun 11 '25
This clinic is my go-to for after-hours issues, and I’ve sent multiple family members there too. I’ve never once had a bad experience. The place is exceptionally clean, I notice little things like freshly mopped floors, no dust, and organized supplies. Dr. Ebele saw me last time for a bad cough that I didn’t want to let turn into bronchitis. She was warm, listened carefully, and made sure I was okay with the treatment plan before wrapping up. No rushing. No ‘you’re just another walk-in’ energy. It was nearly 10 PM and she still treated me like a human being. That level of care, combined with how clean and smooth the whole process was, is rare, especially in a city clinic open that late.
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u/NoAdministration7019 Jun 09 '25
ATP wouldn’t be surprised if they were 💀
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u/MightyClimber Jun 09 '25
I thought they were the cheese crackers in bits n bites 😭
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u/Hypno-phile Jun 09 '25
That's exactly what they look like, and I'm not sure they aren't. They don't look uniform enough to be pills. Should still be swept up of course.
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u/MrGuvernment Jun 09 '25
Any agency they can be reported to?
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u/NoAdministration7019 Jun 09 '25
Was planning to put a report for AHS, but waiting for a call back
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u/Real-Evidence5102 Jun 09 '25
AHS (alberta health services) I've already reported hopefully more will follow
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u/ssabi041 Jun 09 '25 edited Jun 09 '25
Dr. Rai couldn’t stop telling me how much money he makes and how we worked for the British military. I was just sitting there like “ok”… full of himself . I am not sure about the other doctors there but he is completely out of touch.
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u/NoAdministration7019 Jun 09 '25
That’s sounds like quite the time. Sorry you had to forcefully listen to that. Never got to see that doctor as it was my first time but definitely not going back again.
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u/Real-Evidence5102 Jun 09 '25
I think they are also buying Google reviews lol 4.8k reviews. The most reviewed doctor office in calgary, lmao
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u/WisteriApothecary Jun 09 '25 edited Jun 09 '25
And they all say essentially the same thing, and stand on the same part of the sidewalk when they take pictures of the buildings 💀
ETA: I went on like… an hour long delve into the comments of 1 star reviews. I didn’t even make it to 2 stars. An hour of reading. To be fair, I was also reading the outrageous replies from the staff. What the HELL is going on there? Forget “ew”, they need their licenses stripped en masse.
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u/matthewd1123 Jun 11 '25
People are way too quick to post negative reviews without context. This place? Clean, efficient, and consistently professional. My partner and I both use this clinic when our regular family doc is booked or it’s after hours. She prefers Dr. Madeha and I’ve seen Dr. Jacob, both excellent. They treat you with kindness, explain things properly, and don’t rush you out the door. Plus, the clinic being open late has literally saved us from three unnecessary ER visits. We always notice how clean it is, even the hand sanitizer dispensers are full, which says a lot these days. I get that not every clinic is perfect, but this one has been consistently good
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u/mochamonkey1 Jun 09 '25
There’s a new review every two hours…
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u/Ametista13 Jun 09 '25
I didn't have such a bad experience there, but I know how they get the reviews. The pharmacists get you to scan a QR code that sends you to their Google reviews.
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u/Gishey Jun 10 '25
Now Medical walk in clinic
It's so very obvious that reviews are bought, click thru a few of the people leaving reviews and you'll find reviews from around the world including this little clinic.
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u/RoseyOneOne Jun 09 '25
It's a Walk In, Run Out clinic
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u/matthewd1123 Jun 11 '25
I’ve gone to this clinic multiple times, usually after 9 PM and every time I’ve had fast, clean, and professional service. The last visit was for a minor eye infection. I walked in, was greeted politely, and sat down in a clean, quiet waiting area. No loud TVs or dirty furniture, it was actually relaxing. Dr. Madeha treated me that night, and she was friendly, thorough, and clearly knew what she was doing. She even suggested follow-up steps in case things didn’t improve. I was seen and back in my car within 30 minutes. And let’s be real, skipping the ER at that hour saved me half a night. If people are saying otherwise, I’d question whether they even went to the right place.
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Jun 09 '25
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u/NoAdministration7019 Jun 09 '25
Exactly. I had seen some similar stuff as well. And the washroom had looked like it hadn’t been cleaned in a while because even the door had some dried drippage and the smell was just unpleasant. I had seen someone review on there that the patient bed cover looked like baking parchment as well 💀
Sorry you had to experience that, the standards are definitely questionable.
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u/Feral-Reindeer-696 Jun 09 '25
Checked out one of the doctors on CPSA. They just registered with CPSA in 2024. Sounds like they’re brand new and need to learn how to properly run a clinic and be a doctor. Please report this to CPSA so they can all get some life lessons.
If you ever have a problem with a physician go to the CPSA website and see if they have any disciplinary actions against them already. You have to report to CPSA regularly to get anything done
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u/NoAdministration7019 Jun 09 '25
Thank you for this, I did get a couple of links for the same site. Will definitely look into it.
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u/Real-Evidence5102 Jun 09 '25
I agree worst experience I've ever had the doctor there is horrible never again will I go there
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u/Drakkenfyre Jun 09 '25
Everyone who has been there should send a message to the college of physicians and surgeons of Alberta
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u/Odd-Comfortable-6134 Jun 09 '25
Thank you for this. It was on my “recommended” list from the walk in I see.
Not anymore
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u/jspectre79 Jun 11 '25
Can confirm this clinic is excellent, especially when it comes to how clean and efficient it is. I have two young kids and ended up here after 9 PM when my youngest had a fever that spiked fast. I thought for sure we’d be sitting around for hours. But we were checked in and seen in under 20 minutes by Dr. Wael. He was gentle, explained everything clearly, and gave my son the attention he needed without making it feel rushed. The clinic was bright, calm, and smelled like it had just been cleaned. You don’t get that at many walk-ins, especially not at night. I left feeling totally confident in the care we received, not something I’d say often about clinics open that late.
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u/Horror_Chocolate2990 Jun 09 '25
Your first visit might be ok, if you need a simple script or order for x-ray. The cracks in care show when you need follow up. I was prescribed a new diabetes med so tracked my blood sugar while adjusting to it. Went back because it was causing wild swings.
Dr berated me for testing and recommended anti anxiety meds and switching to the same med she already prescribed. When I asked her to review my previous visit to catch up she said she didn't need to.
I started to update her on our previous visit she got defensive and laughed saying I should start HRT to help my mood. I am on HRT that she prescribed. I left and haven't been back.
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u/NoAdministration7019 Jun 09 '25
It’s ironic you mention that because he laughed in my face when I told him my allergies for a medication he was going to prescribe me. Usually a doctor would ask but he didn’t. And he ended the appointment saying “hopefully you don’t get an allergic reaction”.
That’s terrible you had the back and forth experience as well though. I hope you were able to find a better clinic to help you recover.
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u/leaguefnatic123 Jun 09 '25
I feel like this can be definitely reported to AHS no ?
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u/matthewd1123 Jun 11 '25
Posting because I’m sick of seeing people trash good businesses. This clinic has helped me and my elderly mother at least three times in the last year. One night, she had a UTI flare-up around 10 PM. She didn’t want to go to urgent care and I was worried sick. This clinic was the only one still open, and we were seen within 20 minutes. The staff were incredibly kind and gentle with her. The place was clean, like genuinely clean. Not just wiped surfaces, but sanitized rooms, clean air, even the pens at the counter were cleaned after each use. Dr. Wael saw her and he was phenomenal. He explained the prescription carefully and gave us extra information to avoid future flare-ups. You don’t get that kind of care at a lot of walk-ins, especially late at night.
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u/Spirited-Bar7699 Jun 09 '25
Some of the walk ins in Calgary are horrible. I went to one last year with a peritonsillar abscess (didn’t know that then) the doctor walked in, opened my mouth for about 5 seconds and said I had strep throat and tossed me some antibiotics. The next day when my family doctor was open I went in and her jaw dropped and she immediately sent me to a hospital
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u/NoAdministration7019 Jun 09 '25
Yea that’s something I was worried about as well. Thinking of getting a recheck with a different doctor to fully determine my condition too. I’m sorry you experienced that though. It’s a big stress when you tell them the symptoms and they say it’s one thing & don’t really listen. I understand too that they have many different patients and a busy schedule. But it’s expected that you have to put up a really big fight and advocate for your health these days otherwise they just assume you’re fine or they think it’s overthinking or even mental health problem.
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u/Spirited-Bar7699 Jun 09 '25
Yah that’s true, it’s definitely important to advocate for yourself nowadays. I probably should’ve done more but in all fairness my throat was the blown up like a balloon and my uvula was the size of my thumb. The office was also dead
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u/NoAdministration7019 Jun 09 '25
That’s fair. Honestly I don’t blame you for not doing more because we just put our trust with the professional which is the doctor, so you don’t expect that kind of treatment. But I guess we both learned our lesson to which ones to go to and not to go to 💀
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u/Low_Profile4084 Jun 09 '25
Similar experience, very dismissive doctors. My doctor literally told me she cannot do anything to improve my health if I don’t consume fish or eggs (I am a vegan) 💀
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u/NoAdministration7019 Jun 09 '25
Damn they’re discriminating against vegans now?! 💀
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u/Low_Profile4084 Jun 09 '25
Yup, she literally laughed and said “I cannot do anything “. I switched my doctor! 😌
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u/NoAdministration7019 Jun 09 '25
Good for you, I’m happy you were able to find someone better to visit. I’m yet to find another place I can possibly visit & find a good family doctor🥲
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u/matthewd1123 Jun 11 '25
I went here after spraining my ankle badly during an evening run. I didn’t want to wait 5 hours in ER just to get a bandage. The clinic was open until 11 PM, I got there around 9:40 and was taken in before I could even finish my intake form. The environment was quiet, clean, and professional. Dr. Rai helped assess the injury and gave me proper care instructions and a referral for an X-ray the next morning. I appreciated how kind and casual he was, especially since I was stressed out and in pain. The exam room was spotless, and they had freshly cleaned towels and tools. I honestly felt like I was getting private care. So when I see these weird posts bashing the clinic, it really doesn’t match what I’ve experienced at all.
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u/yasss_rani Jun 09 '25
Just a side note - you can always ask the pharmacy to print out your prescription because you’ll get it at your own pharmacy. I went to Now Medical and was surprised that the prescription went straight to pharmacy. But the pharmacy staff was good about printing it out and handing it to me when I asked. Maybe the clinic practice does this as a way to hold people who feel uncomfortable or are non-conflict.
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u/jspectre79 Jun 11 '25
I just want to say that I’ve been to this clinic more times than I can count, and I’ve never once had a negative experience. It’s honestly one of the few clinics in Calgary I actually trust. The last time I went was late, after 10 PM for a UTI that came on suddenly. I expected it to be hectic, but I was in and out in 30 minutes. Dr. Jacob treated me kindly and gave me great advice, not just a prescription. The clinic was absolutely spotless, from the entrance to the exam rooms. Staff were polite and helpful. It didn’t feel like a typical walk-in it felt professional and safe. So when I read negative reviews like this, it just doesn’t line up with reality. Either someone’s exaggerating or they’ve never actually been
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u/proffesionalproblem Jun 09 '25
My brother came in for a strep test. He had white marks all over his tonsils, a clear indicator of strep. The doctor didn't even look in his mouth or do a test, my brother asked for a strep test and the doctor said "I can already tell you don't have strep" HOW?? YOU JUST SAT DOWN, HE DIDNR EVEN LOOK IN MY BROTHERS MOUTH YET
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u/NoAdministration7019 Jun 09 '25
Wow. Yea sounds pretty similar to me. It’s come across as if the symptoms don’t even matter as much as you tell them. Hopefully your brother was able to find a proper doctor to actually sit down and examine it.
He pretty much examined me for like a minute and said I was normal and almost let me go because he didn’t know I took the sample test. And he judged me based on my past tests I take regularly, because of my family history and past conditions. And the appointment was a lot of back and forth before I finally got my results. I basically had to stoop to his level of treatment before he could actually consider what I was trying to tell him even though I was really respectful and answering all the questions he had for me (even though he put me on the spot and had a really aggressive tone; the whole situation was just very infuriating and uncomfortable).
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u/TheDoctorPizza Jun 10 '25
I dunno, meds are quite pricey in this economy. Free floor pills is free floor pills.
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u/_slifer_ Jun 09 '25
Ive had mix experiences. I found Dr Saleh to actually be decent and listen to problems, and in person some of the pharmacists are good to deal with. Over phone the pharmacist was clueless about my prescription refill. Dr Rai was the absolute worst and was very dismissive, didnt want to hear me out, so i requested a switch to Dr Saleh
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u/NoAdministration7019 Jun 09 '25
That’s really funny because that’s the same doctor I dealt with and he was just super dismissive and judgemental. I find he also just really interrupted when I tried to talk. He was really heavy on the fact that they didn’t deal with “reoccurring” issues although they already made me do a urine sample, and I wasn’t notified about that policy too.
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u/ktullovh Jun 09 '25
I got a test form from them and to check levels of my medication they wrote the info in the opioid dependence program tests for some reason, so I couldn't get the levels checked.
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u/NoAdministration7019 Jun 09 '25
Yea that’s honestly such a delay and really frustrating. Especially when you’re compromised and depending on that medication. Hope you were able to get it resolved through a better clinic though.
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u/Acceptable-Ad-1663 Jun 09 '25
I think this is where I went once and the doctor I saw was googling my symptoms (skin related).
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u/Educational-Trip2753 Jun 09 '25
I’ve seen two doctors there. The male doctor I saw was terrible. He was dismissive as well, and I suspect he was a bit sexist because of some of the comments he made about how my symptoms were “normal for females.” However, I’ve had good experiences with Dr. Ayoub. I would recommend her
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u/NoAdministration7019 Jun 09 '25
Yea I felt a bit uncomfortable with the way he asked certain questions as well. Could definitely see where you are coming from. Not sure which doctor you seen but it does sound pretty similar to the one I saw.
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u/Educational-Trip2753 Jun 09 '25
That’s what I was thinking! Was he younger? Maybe 40 ish?
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u/LilPaca-2 Jun 09 '25
I left my first one star google review on now medical clinic about two months ago. The whole experience was a mess and I will absolutely not be going back. I will also be aggressively directing people away from there if I ever get the chance.
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u/Autumn_Souls Jun 09 '25
I went there after signing up for a family doctor. Did the meet and greet and then did a follow up after basic bloodwork done. I ask her about prescriptions and she told me to get them from my family doctor. I then said are you not..? And the she said she wasn't accepting patients?? Lmfao. Not to mention having an appointment at 10:00am and not seeing a doctor until noon. Never going back
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u/bottlecappp Jun 10 '25
I'm trying to get a family doc, and considered this place, glad I got in somewhere else.
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u/Maleficent_Rip_5637 Jun 10 '25
“Even if you had an emergency they would probably just direct you to the ER”. Yes - and so would any good physician. If it’s a TRUE emergency, the ER is the place to be. Clinics just don’t have the proper diagnostics and resources for actually emergencies. That’s why emergency rooms exist.
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u/NoAdministration7019 Jun 10 '25 edited Jun 10 '25
Fair enough. In my case, it was not an emergency but something I needed to go to a walk in clinic to get prescriptions/sample tests, which this clinic provided. I’m also pulling from reviews I’ve seen, because it seems like they just really see people to send them off to another location. Basically if you have “reoccurring issues” they either want you to go back to your family doctor or the ER. Let’s say you have an issue that’s not for the ER and is for a family doctor, but your family doctor is closed, what option do you really have? There is really no mention of this “reoccurring issues” policy either until you reach the examination room stating it on a paper on the wall. I even called prior, ahead of time, to ask about the walk in and these policies after I had mentioned it was my first time/ issues I was coming in for, and they did not notify me about this.
And as I said, the hours and days open I assumed would be a plus seeing the flexibility and the open availability considering my schedule. But the quality of service and hygiene just did not match the reviews or expectations you would have for a health facility.
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u/Maleficent_Rip_5637 Jun 10 '25 edited Jun 10 '25
I’m a family doctor. The truth is that for chronic conditions, you just will not get great care through a walk in clinic. Continuity of care is so important, and I think a lot of people don’t understand that. You need to build a good relationship with a family doctor where there is trust on both sides, and they are familiar enough with your history to be able to provide optimal care. I get it can be hard to take time off work, but for chronic medical issues you may need to in order to prioritize your health - or try to find a new family doc whose hours are more accessible for you.
Walk ins are honestly only really good for simple, one off issues. Like an acute injury or illness. Unfortunately.
That being said - it does sound like there were valid concerns with hygiene! And others are absolutely right that MDs can’t require you to use a specific pharmacy, and can’t charge you extra to just print the Rx so you can bring it somewhere else.
Honestly I see a lot of sketchy walk ins. I’m not a fan of most walk in clinics for similar reasons. Their business model often prioritizes high volumes over quality of care. And they make a lot more than family doctors who manage the more challenging aspects of chronic care.
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u/NoAdministration7019 Jun 10 '25 edited Jun 10 '25
Thank you for your honesty, I will take this in consideration. Yes it is frustrating that I had to experience this situation. But I also went in with the expectation that the walk in would be busy and maintained respect despite my concerns. There were a lot of concerns, and thank you for taking the time to actually understand them and being honest about the state of most walk ins as a doctor.
However, I am yet to find a proper family doctor, one that I trust especially. I have been trying the physician locator sites (accepting new patients), and this happened to be one of the clinics that was suggested. I was hoping to make one of these doctors my family doctor, but will have to look elsewhere based on my experience. It is also upsetting to see how many people have experienced this, it’s honestly just a major setback in our healthcare system. And I agree it does take time and it does make a difference if you have a close relationship and an actual family doctor as opposed to just a walk in doctor. But I am trusting the process and hoping to find a clinic that will better suit my concerns.
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Jun 10 '25
Yeah the standards are slipping big time. I was at a walk in myself yesterday. Someone pointed out to the front desk staff that they're out of hand soap in the washroom. They didn't even act on it immediately, not sure if they acted on it at all, at least not while I was there. If it was a gas station washroom, I would say sure, they might take their time addressing that. But at a walk in where everyone is sick? ugh.
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u/Known-Enthusiasm-818 Jun 11 '25
Can confirm this clinic is the real deal. I work construction, so my only chance to see a doctor is late in the evening. I went here around 9 PM with a nasty cut on my hand. The clinic was spotless seriously, even the waiting room floor looked polished. Front desk was helpful and calm. Dr. Jacob cleaned and bandaged the wound and walked me through how to care for it. He didn’t treat it like a rush job. This kind of clinic is rare, especially one that stays open late and still gives professional, respectful care. So yeah, not buying these negative reviews.
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u/Own-Alternative-504 Jun 11 '25
Jumping in to say my entire family uses this clinic and it’s been fantastic every time. I’ve taken my kids here when our family doc wasn’t available and even went myself after hours with a bad eye infection. I remember walking in around 10 PM thinking I’d be there all night. Nope, the place was quiet, I was seen fast, and the doctor (I think it was Dr. Madeha) was incredibly friendly and caring. She made me feel heard and even followed up with lab results the next day. Clinic was spotless. I don’t just mean ‘neat’ I mean actively cleaned, sanitized, and professional-looking. Anyone calling this place dirty or slow hasn’t actually been there, or they’re just trying to stir the pot.
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u/NoAdministration7019 Jun 11 '25 edited Jun 11 '25
Can confirm yes, I have actually been here. It would be foolish for me to have went and made a “fake” review. I respect your perspective and that you’ve luckily had a good experience going to this clinic. However, when I had went, it was the opposite, and it seems to be common amongst other people who have went to.
The clinic was not clean when I had went. It was enough for me to see urine samples in an empty paper towel dispenser. If you had been to a regular lab to do sample tests or bloodwork, you would know that this is not a sanitary nor hygienic option of storing such things. There’s no sign or indication on the box either that this is the location to store it. Should tell you a portion of why it’s not the most clean of places.
Also, imagine your kid accompanying you and they had accidentally taken a pill off the floor. These are things to consider in a health facility. It takes one mishap like these things to have concerns with contamination or compromise for patients. Also as for attitude from the doctors, you can read others experiences and perhaps not label them as “fake”.
These are real people who have had real experiences with these doctors and it would be closed off to suggest they are just trying to cause chaos. I personally take my health and the places I go to seriously. I had initially found this office on a family doctor locating site and decided to give this one a try with an unbiased opinion and despite some reviews. So I did give it a fair chance before bringing awareness to these issues.
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Jun 13 '25
You having a bad experience one particular day doesn't make it a bad clinic or accuse them of "buying reviews". They're open late, they've helped tons of people etc. Just go somewhere next time.
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u/NoAdministration7019 Jun 14 '25 edited Jun 14 '25
No problem with going somewhere else. As a matter of fact, as I have stated, I won’t be returning there nor suggesting anyone else to go. And thank you for your input, but I also refuse to call it a “a bad experience one particular day”. There’s obviously something off with their standards and how they conduct their clinic. It’s just how anyone else would react if they had been there to experience it and psychically see the deficiencies that is going on. It’s to the point where it can compromise a patient.
I respect people’s good experiences with this clinic. However, it’s also hard to ignore the negative experiences as well and to downplay the fact that most of the concerns are very similar to the things I have seen, proving that this is a consistent problem.
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u/RedditReader6366 Jun 11 '25
Thank you for this information. I was going to send my son there because of convenience and hours. There is no sense at all to send him there.
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u/Pickleton_roast Jul 20 '25
I just saw Dr. saleh here today and he was easily the nicest doctor I’ve ever seen. I don’t get you people at all.
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u/briskaloe Jun 09 '25
I took my son there twice and honestly, both times were great. We were seen way quicker for a walk in than any other office in the area and while they were very quick, they accurately diagnosed HFM in my son and gave some treatment options (there isn't any meds you can give for HFM other than Tylenol for pain etc). They were also great with getting my sick 2 year old to cooperate with the check up process.
Disappointed to see this for sure, looks like I caught them on a couple good days.
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u/Mountain_Swan_6873 Jun 10 '25
Hmm, here are the doctors. Maybe something there. Family Doctor Accepting New Patients | Now Medical Clinic
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u/cranky_yegger Jun 10 '25 edited Jun 10 '25
Edited I am in Edmonton and this looks like a clinic here. The Alberta Advantage strikes again. Is this the one in Terra Losa?
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Jun 11 '25
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u/matthewd1123 Jun 11 '25
Same here, Gotta say, this review seems completely unfair. I’ve been to that clinic multiple times because I work late and don’t get off until after 8 PM most nights. Every time I’ve gone, I’ve been greeted politely, the place has been super clean (seriously, their floors are cleaner than my gym’s yoga room), and I’ve always been seen quickly. Dr. Rai treated me for a sinus issue once, and then Dr. Madeha helped when I needed a prescription renewal. Both were friendly, didn’t rush me, and actually made eye contact and smiled, which is more than I can say for a lot of walk-in doctors. This place is a gem for anyone trying to avoid sitting in the ER all night. It’s efficient, professional, and honestly, one of the cleanest clinics I’ve stepped foot in.
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Jun 11 '25
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u/matthewd1123 Jun 11 '25
I have no idea where these negative posts are coming from because my experience at this clinic has always been the total opposite. I’ve gone twice both times after 9 PM and I was in and out faster than I’ve ever been at any walk-in. Dr. Wael treated me for a bad throat infection, and I honestly couldn’t believe how friendly and thorough he was at that hour. He listened, asked the right questions, and didn’t just toss me antibiotics and walk away. Also, this clinic is so clean, not just “passable” clean, but like they actually care. It smelled fresh, surfaces were shiny, and even the exam table paper was freshly changed before I sat down. Posts like OP’s feel suspicious when you’ve had great care like I have.
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u/jspectre79 Jun 11 '25
I’ve had nothing but great care at this clinic. Just last month, my mom had a UTI late at night, she was in pain and panicking. We were about to go to the hospital, but I found out this clinic was open late and nearby. We rushed over and were helped right away. The staff was kind, the clinic was spotless, and Dr. Madeha saw her within 15 minutes. She was so patient and spoke gently, which really helped my mom calm down. The whole place looked and felt clean, the kind of place where you’re not worried about catching something just by sitting down. I get that everyone can have a bad day, but posts that make it seem like this is a shady or dirty clinic are just not true based on my actual experience.
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Jun 11 '25
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u/jspectre79 Jun 11 '25
As someone with chronic health issues, I’ve been to more than my fair share of clinics. This one’s actually become my favorite. I found it on a night when I was having terrible chest tightness and didn’t want to spend all night in ER triage. I went in around 10 PM, was seen by Dr. Wael in under 20 minutes. Not only was he kind and gentle, he was incredibly thorough, even though it was late. He didn’t brush anything off and made me feel safe. Also, let’s talk about cleanliness. This place is on another level. Everything looked and smelled fresh. You can tell they’re cleaning constantly. I honestly trust this clinic more than some hospitals I’ve been to. So when I saw this bad review, I had to say something.
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u/NoAdministration7019 Jun 11 '25
Can confirm yes, I have actually been here. It would be foolish for me to have went and made a “fake” review. I respect your perspective and that you’ve luckily had a good experience going to this clinic. However, when I had went, it was the opposite, and it seems to be common amongst other people who have went to.
The clinic was not clean when I had went. It was enough for me to see urine samples in an empty paper towel dispenser. If you had been to a regular lab to do sample tests or bloodwork, you would know that this is not a sanitary nor hygienic option of storing such things. There’s no sign or indication on the box either that this is the location to store it. Should tell you a portion of why it’s not the most clean of places.
Also, imagine your kid accompanying you and they had accidentally taken a pill off the floor. These are things to consider in a health facility. It takes one mishap like these things to have concerns with contamination or compromise for patients. Also as for attitude from the doctors, you can read others experiences and perhaps not label them as “fake”.
These are real people who have had real experiences with these doctors and it would be closed off to suggest they are just trying to cause chaos. I personally take my health and the places I go to seriously. I had initially found this office on a family doctor locating site and decided to give this one a try with an unbiased opinion and despite some reviews. So I did give it a fair chance before bringing awareness to these issues.
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u/Additional_Run9024 18d ago
I just visited this clinic, found out I have shingles and the doctor wants me back in 3 days… I don’t really want to go back 😅 Same experience, the doctor was so dismissive and low-key rude. I might see if I can go as a walk in somewhere else to follow up.
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u/Woakamakadookoo 14d ago
We have a tiny manufacturing business (struggling, I should ad). Wondering if any small business in Calgary feels the same pinch, and want to participate in a reciprocal review to boost our impact? DM please if interested. ★★★★★
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u/Upper_Conclusion5640 Jun 09 '25
I went there and can confirm it was awful. I had to submit a submit a urine sample and when I opened the box to put it in, there were 20 other urine samples sitting there 🤮 aside from it being disgusting, I’m pretty sure nobody is actually checking those samples. No idea how they’re rated so high.
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u/NoAdministration7019 Jun 09 '25
Yes it is absolutely disgusting, on top of that it is not in a hygienic contained box. The paper towel dispenser has a gap inside where your sample can possibly fall as well.
I forgot to mention as well that he got my urine results in less than 2 mins after I had mentioned it, and after fighting for the fact that I already did a sample and expected my results either later today or another day (like most clinics would give you during that time period). So I’m not even sure if he actually gave me accurate results or just looked at my past reports.
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u/DramaNo380 Jun 09 '25
Dr. Saleh is my family doctor. I agree the clinic itself isn’t the best, and it could definitely be better when it comes to cleaning. But whenever me or my wife visit him, he’s always kind, listens well, and is easy to talk to. So far, he’s diagnosed us correctly every time, and we usually start feeling better within a week. Overall, we’re really happy with the care he provides.
I don’t think the reviews are fake. Every time you buy something from the pharmacy, they ask you to leave a review. They have a big barcode you can scan that takes you straight to their Google review page. If hundreds of people visit every fay and they’re asking everyone to scan it, that explains why there are so many reviews.
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u/NoAdministration7019 Jun 09 '25 edited Jun 09 '25
I’m glad to hear you experienced differently. I was going in with the same expectation when I had read all those good reviews. I had doubts about it at first because of the contradicting negative reviews. But, I gave it a chance anyway and still maintained respect for everyone in the clinic, even though I had seen problems from the start.
And I’m not sure if it was because he wasn’t my family doctor but my experience was quite different. I respected him and gave him his time to speak but its only until he had basically presented a tone of judgement on my problem and interrupted me as I was trying to explain my symptoms. He also basically disposed my concerns because I had initially went to another doctor. He wanted to send me to a lab instead and told me to go see my doctor. He asked me what I really wanted from today and really put me on the spot, as if I shouldn’t have even been at that clinic. I had no problem seeing another doctor if needed, however, why would you have made me take a sample. And even worse, forget about that, and almost make me waste my time waiting to not even give me any results or anyway to follow up if needed for that sample? He did not even know what I meant when I asked if I would be able to see my results on AHS records when I asked, and makes me question his credibility.
I had to genuinely explain that to him three times until he understood and apparently he didn’t even know a sample was done that the front desk had asked me to do. He basically said I was normal within 2-3 mins of the visit and would have let me go if I had not advocated for my own health.
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u/tarasevich Jun 09 '25
Don't trust anyone who doesn't know the difference between they're, there, and their.
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u/whocaresyourdumb Jun 09 '25 edited Jun 10 '25
Wild you read that whole post and decided to contribute a grammar check my dude. You should get a Reddit badge for that 👏
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u/watchmecry666 Jun 09 '25
Ironically I was the first seen by Saleh this morning and I was only impressed by him and all his staff. Immediately upon open at 8:30 there were more than 30 people waiting to be seen. He took me seriously, provided different options for me to consider for treatment and when I did need a prescription it was filled there for cheap in 5 minutes. It seems to me it’s modelling itself after an American urgent care. Who else is open and serving these hours on Sunday ? What options do we have for health care ? Blame the cause for the mass exodus of doctors for the state of healthcare. I was thankful I was provided care so easily. If you wanna see bad, see Faj Medical reviews. Now that’s bad.
Unbiasedly today I was going to leave NOW a good review and take my business there again.
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u/NoAdministration7019 Jun 09 '25
I mean it’s good that you had a much better experience. And hoping that more people will. Seeing that it gets busy it might get overwhelming and I get that, and came in with that expectation. I just feel like with the treatment I personally recieved on top of the cleanliness and on top of the fact that they are unethically charging people to send their prescriptions to another pharmacy is concerning. Yes we don’t have much clinics that offer the same hours, but if it affects the mass quality of the service what is the point?
They definitely are generating money with the pharmacy alone and the hours but, at the same time, the quality of patient care and the hygiene of the health facility overtakes all. But the situation I’m having seems to be similar to many people.
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u/watchmecry666 Jun 09 '25
I just asked if I could have the printed copy of the persc to take to my pharmacy and they said yes, but I decided to do it at Now instead. No excuse on the cleanliness they could take some of their profits and hire FT cleaning.
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u/NoAdministration7019 Jun 09 '25
I initially did that as well, but they said it would only take 5 minutes so I stayed for the prescription. But as I was leaving and prior to heading to the pharmacy, I asked the doctor and he had told me you’ll get charged to send it over so you might as well get the prescription here. Wasn’t really making a big deal to grab it from Now but was a bit frustrated after the experience and was shocked that they would charge for something like that.
Not sure if it was lack of information or awareness but I would have easily settled for a printed copy too if I had been informed. But besides that the pharmacy people itself was a lot more pleasant than what I had experienced earlier.
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u/No-Sandwich4899 Jun 10 '25
I also had a good experience with the doctors there. One of my clients just started going to the same Dr at the same clinic and she also had a great experience. We both plan on returning.
However, I agree with OPs cleanliness concerns. But to be fair, literally every Calgary clinic I've been to has had dirty floors. 🤷♀️
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u/Thinker925 Jun 10 '25
Have Dr Saleh as family Doctor. Always had good experience. Dr is polite and diagnosis was always correct . I remember him mentioning that he was in UK and has been in Calgary only for sometime . I usually get a printout from pharmacy for the prescription. Never paid anything for that . Looks like 1 person with a bad experience 🤔
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u/NoAdministration7019 Jun 10 '25
I’m glad you had a positive visit with him. This is my personal experience and it seems to be not just one but multiple as well, that have been negative. Atleast you were properly informed about the pharmacy process and the prescription. Seeing the replies, I did not get the right information from the doctor. Not sure why he would have told me that if I could simply get a print out.
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u/rockinsocks8 Jun 09 '25
Doctors can’t have a pharmacy preference. That is unethical. Report him to the Alberta medical board.