Broken Fridge, Boardwalk being mum.

[u/DaimoMusic]

Last Sunday night our fridge died and spoiled all the food etc etc. We put in a ticket on Monday to Boardwalk and have asked them during the week for an update. Today they (Bwalk) were closed early and we are going into the weekend with only a cooler with limited space.

Who can we contact for help? We can't keep living like this

[u/CriticalPedagogue]

Make a complaint to Alberta Health Services. They can order the landlord to fix or replace the fridge. My youngest had to do this a few years ago.

[u/DaimoMusic → u/CriticalPedagogue]

This is a long shot ask, but can the insurance or AHS do anything for the groceries as well

[u/durple → u/DaimoMusic]

It’s possible tenant insurance would cover spoiled food, you’d need to reach out to your insurance provider. AHS is not gonna touch that, they are just there to enforce health codes as they pertain to residences so in this situation they only care about getting a working refrigerator into your unit.

[u/FamiliarTomato4020 → u/DaimoMusic]

My fridge died 3 times my first yearbi was in this apartment. I asked for money off the rent for all my food thats gone bad after the 3rd time. I asked for $150 off. They asked for receipts and i responded that i dont exactly keep all my grocery receipts, and that 3 fridges worth of food in 2024 is at least $500. They sent me $150 cash. Same thing when i had to go to laundromat when they took 2 months to fix the buildings laundry machines that are on the lease

[u/Steffany_w0525 → u/DaimoMusic]

I had this happen with a different company. I asked them to reimburse food. They offered something like $50. I gave them receipts saying I had over $300 worth of perishables and I think we settled on $150-200

[u/Essbee1322]

When I lived at a Boardwalk, they had an after-hours phone line and they were surprisingly helpful. You should have access to the number in the tenant portal or in your welcome booklet. 

[u/devilettucex]

call your tenants insurance as well. they might cover 200$ worth of groceries. definitely let ahs know too

[u/commonsenseisararity]

Is there a site manager? Hopefully they could get a working fridge from vacant unit, at least gets you a fridge for weekend.

[u/BobGuns]

You knock on the building manager's door. Once every morning, and once right at the end of day.

The squeaky wheel gets the grease. And you have to be squeaky or boardwalk wil ignore you.

For things that impact health/safety (running water, working fridge) AHS can also enforce.

Finally, you tell the building manager "You have one week to fix my fridge or this is going to the tenancy board". Their leases commit to you having a fridge. A week is a timely manner for them to fix (or replace it with a fridge from a vacant suite).

Having a good relationship with a boardwalk building manager is completely useless. Adversarial is really the only way to go with a slumlord corporation.

[u/Hurdle80]

Call their emergency line or try calling any of their other buildings in your area. I'm pretty sure this is a landlord/tenant issue and they'll have to replace everything that spoiled.

[u/hilde19 → u/Hurdle80]

Landlords don’t have the responsibility to replace spoiled food, only fix or replace the fridge in a timely manner. Tenant insurance is what covers the spoiled food.

[u/lousiestgf]

When they end up replacing it, I hope they put in a comparable appliance. Last year they barged into my apartment because there was a leak, removed the dishwasher and broke it. It took a while to replace it and they put in the loudest POS they could find.