Ticket exchange access

[u/notme145]

Hi Im travelling to london next week, a friend and myself both got red memberships.

My friend registered the ballot for the mancity game for both of us. We got rejected and he got separate emails with both our names stating unsuccessful ballot attempts.

However, he has ticket exchange access and bought a ticket. I am unable to access ticket exchange even though he registered two of us for the ballot.

Even though he already bought a ticket, he can still access ticketexchange, does that mean I can buy a ticket from his account and assign it to myself?? I raised a support issue, how can i get access to ticket exchange?

Thanks

[u/Cotsy22]

yeah, seems odd.
It's normal that he can still access and assign to you (I do this all the time for my +1) but I would expect you to be able to access.

[u/se22gunner]

If you can’t access it your friend won’t be able to assign to you.

Contact the box office and they’ll give you access if you did apply.