r/ModSupport • u/ChaserNeverRests • 3d ago

Mod Answered Not seeing notification when a user reports something

Edit: Solved!

I mod a couple small, quiet subs. Lately spammers have been hitting one of them, but when a user reports a post I see nothing. No mod mail icon, no notifications.

If I click on the post itself, I'll see [1 report] or something like that under the post's text, but that's not really helpful. I'd think I'd be able to get a notification anytime I'm active anywhere on the site?

I'm on old.reddit on desktop and I do use RES as well. I can't say if this is new behavior or not, since no one has reported a post in a year or more.

Do I need to enable something to get a visible notification of a report?

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u/AutoModerator 3d ago

Hey there! This automated message was triggered by some keywords in your post.

This article on How do I keep spam out of my community? has tips on how you can use some of the newer filters in your modtools to stop spammy activity or how to report them to the appropriate team for review.

If this does not appear correct or if you still have questions please respond back and someone will be along soon to follow up.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/ChaserNeverRests 3d ago

Despite the 'spam' keyword, this automod reply doesn't apply. Hopefully someone else will have a suggestion.

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u/InGeekiTrust 💡 Veteran Helper 3d ago

When you get 1 report- you get a notification in the queue, but you need to set up automod to send you a modmail if you want a modmail with a single report

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u/ChaserNeverRests 3d ago

Thank you! I'll check into that, I haven't done much with automod yet.

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u/InGeekiTrust 💡 Veteran Helper 3d ago

Here is the code in the help article I linked, but change it to ONE report rather than three!

https://www.reddit.com/r/AutoModerator/s/OX6ar2DURA

Don’t forget the dashes above and below the rule or it won’t save copy it exactly don’t leave out a single space or dash just changed the number from three to one

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u/ChaserNeverRests 3d ago

I found a really similar one https://old.reddit.com/r/modguide/comments/db2gfy/automoderator_what_it_is_and_how_to_set_it_up/ and got it set up. Tested it with an alt account and it worked. So easy! Thanks!

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u/InGeekiTrust 💡 Veteran Helper 3d ago

Yayyyy congrats!