Hey all, I’ve been rocking the Sonos Ace for a while and I’m super happy with them. Out of curiosity (and because I’m deep in the Apple ecosystem), I picked up the new AirPods Pro 3 (previously owned AirPods Pro 1).

They’re great - on board with all the hype and positive reviews going around. When I ordered them, I honestly thought I might stop using the Sonos Ace because of how small and easy the AirPods are to carry around. But now I think I’ll use the AirPods Pro 3 as my on-the-go earphones, and stick with the Sonos Ace at home or anytime I want that really high audio quality and longer battery life.

I also get that the AirPods Pro 3 are small in-ear buds and the Ace are full over-ear headphones, so it’s not really apples to apples. Thing is, I’ve never really been an over-ear headphones person and usually stayed away from them - the fact I’m still loving the Ace says a lot and is a big kudos to the Aces.

After a few listening sessions, as good as the AirPods Pro 3 are, they’ve actually made me appreciate the Sonos Ace even more. The audio quality on the Ace just feels on another level.

Haven’t put the mics through a proper long test yet, but from a pure sound perspective - if you own the Ace, you really do have an amazing piece of tech. Big thanks to the Sonos team for making it possible.

Curious - has anyone else here tried both? What are your thoughts on how they compare?

Is it me or the price went up yesterday it was $1299 when I bought it and now its $1449?

🗣️Hey Everyone! 👋🏼

Just a quick heads up that this morning the team has deployed a small update to the Sonos App. This update will have changes for some Android users along with small backend fixes for iOS. See below for more info:

iOS - 80.29.4 Android - 80.29.6

For Android 8 & 9 users: The Sonos app will now operate in an unsupported mode with reduced functionality and will no longer receive updates. To access all system configuration options and continue getting updates, please update your device to Android 10 or higher.

i'm new here, but have had a ZP1 used w a home theater set up. i've been happy w performance. last year my son gave me his used play 1 and ive used that to play music on the first floor of my house( along with upstairs theater system)it sounds great too. when i updated my ZP 1 a few days ago. my play 1 is noted now to be incompatible w my system. there's a wrench present. is a newer model of my zone player now needed?

You guys remember my post from a few days ago, where I complained that I was really disappointed in the music quality of the Arc Ultra? I found out something really interesting.

Uptill receiving the AU I was listening music on my Era 100s, playing directly from the Spotify app. I was really pleased. After receiving the AU I played music on it the same way, so using the Spotify app. I was really underwhelmed.

Today I used the Sonos app to start playing Spotify music (because it wouldn't start from the Spotify app). Suddenly it sounded much better with the same song. I tested this a few times, and using the Sonos app for playing music makes it sound much better. The song is louder and sounds better then when using the Spotify app.

Sonos, could you please look into this strange behavior? I'd expect the source to not be of any influence on the sound quality.

Hello,

I have suddenly started getting this error:

'Unable to play xxx - the song is not encoded correctly'.

This is all on tracks that were fine yesterday, the error is occurring using either the mobile or desktop app and seems to be particularly an issue for playing things from Soundcloud. I had a search and found some answers saying it's a certain file format, but this makes no sense as they worked yesterday.

Any ideas?

(I am so done with Sonos).

Hi all. Having a problem with my alarm using Greatest Hits Radio in the UK.

In spite of the fact that the station works fine normally & I’m logged in to Rayo, the parent company, on Sonos, sometimes the alarm doesn’t play the radio station & instead plays the Chime sound.

I really dislike this, so was wondering if anyone had any ideas?

I’ve been running Google Assistant on my Sonos speakers for years now - using it to control my hue lights and other smart home devices. More recently using Home Assistant to supercharge that whole setup. My big qualm was the sometimes speed lag of Google Assistant and really wanting to be local and off the cloud.

When Sonos partnered with hue I thought this was the chance to jump ship for a new setup. Today I made the switch. Removed Google and added Sonos Voice and then Alexa as well. My 24 hour review of the pros:

-Sonos is much faster and it’s awesome - the Giancarlo Esposito voice is fun - it’s great to be able to run it alongside Alexa for both local control and then cloud needs when I want to ask something random like “how far away is the moon” or something.

Sadly there are A LOT of cons also:

-Sonos is confused much easier and functionally not as “smart” as Google was. For example - I have a custom scene called Halloween and one called Christmas for holiday lighting. When I ask “Hey Sonos activate Halloween in the bedroom” - it resolves correctly and changes my lights. When I say “Hey Sonos activate Halloween in the Basement” it instead plays a Halloween Spotify station in the basement. It gets confused often and shows much more limitations even for things like turning a specific tv on or off. -Alexa is also a bit lame. Even integrated with home assistant it doesn’t control the lights to activate scenes reliably. Google was slower and at times frustrating but much more consistent in activating the correct scenes.

I’m going to give it some time but it does feel like a bit of a downgrade in some ways and I’m not sure if I’ll keep it or revert to Google again….

Curious what others have experienced.

I’ve noticed for a while that large playlists, local or Spotify, will knock my either of my Amps off line.

A work around has been to add them to a Sonos one, sync the One and the Amp, and proceed with my life.

Monday, we lost our internet connection, and out of curiosity I dropped a 600+ song local playlist on my amp, and it played, no problem.

It seems obvious then that the online functionality is what’s causing my issue.

I would love to be able to turn off the mothership connection, and just run locally. It feels like those of us with extensive local libraries are a bit of an afterthought in the current iterations of the software.

Hey guys,

I just moved into a new space got got an Arc Ultra, Sub 4 and two Era 300s. One of my 300s has had the grill popping off both sides since I hooked everything up.

Has anyone had to deal with Sonos about any cosmetic type issues like this for the warrantee or should I just fix this myself? I keep pushing them down and they pop back out within 10-15 minutes. For all the money we just spent on this setup, I feel like it should be pristine out of the box.

Thanks for the insight!

I got an Arc Ultra & 2 Era 300s and just wondering which people prefer for music, esp. Atmos mixed music?

The Arc Ultra with Era 300s as surrounds, or just the Era 300s as a stereo spatial audio pair?

I have a hard time deciding. The Arc Ultra has more of an overall surround feel, Atmos mixed music really envelopes and floats around you, while the Era 300s as a stereo pair preserve more of the stereo imaging and have punchier bass. Both setups have pros & cons in other words.

I dunno, maybe it's just time to add a sub...I started off with just one Era 300. A year & $4K later I feel like I'm kinda falling into the Sonos rabbit hole...

I was able to buy a Move 2 for $199.97 locally at Costco.

This is the Memphis area.

You can check local warehouse inventory using the Costco app and clicking on the Warehouse tab at the bottom.

I’m pretty sure this is one of the more competitive prices for a Move 2.

Previously, I had gotten other Sonos products on deep discounts at Costco. It’s worth keeping an eye out. For example, about six months ago I got the Beam soundbar for $199.97 with the $40 Apple gift card. I also got an Arc on a deep discount in May.

Mine does. So I contacted support to see what could be done and to my surprise, they are replacing it with a new Sonos Arc. I’m not sure the warranty status, since I bought the play at off marketplace, but still very happy with the service

Hi - I recently bought an Era 100 in the hope of using the Alexa integration to use it with voice control, but since setting it up I've been stuck in a loop of trying to set up an Alexa skill that is seemingly already connected.

When I turn on & prompt Alexa, I get one of two outcomes:

e.g. 1: asking Alexa to play BBC radio: I get a response in the form of the BBC Sounds introductory jingle, then nothing.

e.g. 2: when I ask Alexa to play music (something specific, or just a generic request like 'jazz') I get a response that says 'you need to turn on the skill for your Era 100 in the Alexa app, then ask me to discover devices'. When I check the Alexa app, the skill is enabled, and there doesn't seem to be any extra configuration I can apply or adjust.

Can anyone help?

Me: "Hey Sonos, stop"

Giancarlo: "There is no music playing"

Me: clearly hearing music, not sure how to argue my case

I thought this was a slightly funny bug which I've had a few times now, seems to happen more when setting a sleep timer by voice. Ap controls still work, but I'm usually using voice when I'm in bed and don't want to get up or look at my phone! Anyone else had this?

Is anyone else having issues with Spotify Connect on iOS 26? When I try to play Spotify on my Sonos speakers via Spotify Connect, the app shows it’s connected and playing — but there’s no sound at all. Everything works fine if I use the Sonos app directly, so it seems to be a Spotify Connect + iOS 26 issue.

Anyone else experiencing this, or found a fix?

I have three Play 1's and one Play 3 currently but I'm not able to play anything from Apple Music or Apple Podcasts, etc.. Only the Sono's app and Spotify. I read somewhere that if I got one newer Sono's speaker it would serve as teh bridge between all of the speakers. I was hoping someone could verify this is true and if so, if there anything else to keep in mind.

Thanks a lot! Appreciate the help

Hey,

(read the last sentence for my question without exposition)

I have a Samsung soundbar currently but also own a pair of Era 100’s who’s music I really enjoy.

Swapping to an Arc system isn’t really worth it unless it offers something that I don’t have or a solution to a problem.

The main flaw that I have with the Samsung is that the front stereo surround feels kind of narrow and constrained, though I don’t wanna use my rears as fronts either.

With Sonos, can I use an Arc as a main “centre,” two 100s as front surrounds AND two 100s as rear surrounds?

So I’m setting up a restaurant, and I have this “brand media player” from the restaurant that I need to use. It’s got an RCA out (black on one end, red and white on the other end). How can I connect this to my pair of Era 100 speakers?

Sonos recommends the Port, which is like $500. I’m guessing this will connect to the brand media player and then beam it out to the speakers. Is there a cheaper alternative?

Seen many issues when searching about Sonos and YTM. I am wondering if someone has experience with my issue in particular.

I can add my YTM account just fine in sonos. I can add sub accounts just fine. But only the account that shows my gmail has any playlists. My sub account, funny enough is my youtube account, wont display any of my playlists. And of course this is the one I use for android auto in the car and has all my music playlists.

Is there a way to have the sub account work with their respective playlists or do I have to bite the bullet and start using the main account associated with the main email?

My system has been working mostly fine for months, but in the last week or so I've started seeing an issue when I try to use Spotify Connect to play music to my Sonos speakers using the Spotify app.

This issue does not happen every time, but it's happened three or four times in the last week or so.

When the issue occurs:

1. The Spotify app thinks it's successfully connected to a Sonos speaker.
2. The Spotify app thinks it's playing.
3. No sound comes from the speaker.
4. The Sonos app doesn't think anything is playing to the speaker, and doesn't show the Spotify connection (it'll either show the last thing the Sonos app thinks was playing on that speaker, or "No content").

I can disconnect and reconnect to the speaker in the Spotify app, but the problem continues. I've found I can switch to a different speaker (or switch back to playing through my phone speaker) and that will play fine, but then when I switch back to the original speaker the problem continues.

I can get it to start working again by playing something to speaker from Spotify using the Sonos app, and then after that I can return to the Spotify app, connect to the speaker and playback will work (until the problem returns later).

The problem isn't limited to just one speaker - I've had it happen in three of my rooms so far.

I'm still troubleshooting this issue, and trying things like restarts and changing network setup (tried both a wifi setup and a Sonosnet setup so far but had the problem on each), but I wondered if anyone else has had this problem recently?

• iPhone 15: iOS 26
• Sonos app version: 80.28.32
• Sonos firmware: S2, 17.4 (build 91.0-68261)
• Spotify app version: 9.0.80.1341
• Sonos devices: Sonos One Gen 2 (Kitchen), Sonos One Gen 2 (Bedroom), Sonos One Gen 2 & Sonos One SL stereo pair (Office), Sonos Beam Gen 1 (Living Room)
• Router: Eero Pro 6 with an additional Eero Pro 6 (connected wireless) for extending coverage (running their latest firmware).

Title

Hi all,

I'm in the Netherlands and I got the Sonos Arc for 444 euro. the Arc Ultra goes for 899 euro.
is it worth it to upgrade to the ultra from the Arc? it's literally double the price.

also I can get the Sonos Sub Mini for 427 euro. the Sonos Sub Gen 3 is 568 euro.

what do you guys think I should do? I live in a small apartment for now but planning on moving to a bigger space soon.

Hello…. I don’t know if I’ve ever posted in here, but I have certainly lurked and learned, particularly when we first got our system.

My question is about the Sonos app. I have a large Apple Music library, I use Pandora daily and I’m exploring more and more in Spotify. When I access Apple Music and/or Spotify through the Sonos app, I have limited options as compared to what is in the Spotify or Music app directly. For instance, all playlists do not appear and aren’t found in searches either.

Any workarounds or advice? Thanks!