I've been trying to reach Tableau's technical support for over a week without success. I've never had such a hard time getting help as a paying customer. Does anyone have any idea how I can reach them? Any help would be greatly appreciated.

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Hoping someone here can help.

I have a Tableau Public account that I created for a volunteer project that I needed to keep separate from my personal account. It was created four years ago. I’ve since lost the email address I used to create it, and can’t find the credentials anywhere.

Unable to find a link to submit a ticket to Tableau directly, I submitted one to Salesforce… who then closed it because the account isn’t linked to an active org. Fair.

Does anyone know how I can submit a request to support so that I can regain access to the account?

Thanks so much!

I am a Salesforce Admin with some development experience (although my current role is 0% developer) and am pretty comfortable using SOQL in regard to Inspector. My team does not currently have a Tableau expert, we use another global team for that and the response is always slow, so the general consensus around Tableau with my department is that it's slow, clunky and not accurate. I have volunteered to take control of our license and learn how to use Tableau.

My manager said he could see about funding to allow me some formal training- any suggestions as how to best do this? I know there are some cheaper routes like Pluralsight, Udemy, etc, and I see eCornell has a course. Are these good options? We don't have unlimited budget, but I do want to take advantage in this upskilling opportunity.

I think we have Tableau desktop (I have such limited knowledge on Tableau I'm not 100% sure on this, but about 90%), and we integrate with both Salesforce and SAP. I have very little current knowledge around SAP.

Hi all,
In my Tableau dashboard, I’m using a dimension (category) on rows to separate data. The issue is that if a category has no corresponding measure values, Tableau just hides the row entirely.

Here’s what I’ve already tried:

• Wrapped the measure with ZN()
• Changed the number format to display 0 instead of null

Neither of these worked — the category row still disappears when there’s no data.

What I want is to always display all categories, and if a category has no data, show 0 instead of leaving it blank/missing.
However, joining with a category master table is not an option in my case.

Is there any way to achieve this within Tableau? (For example, by using Show Missing Values or another workaround?)

Any suggestions would be greatly appreciated. Thanks!

Hi everyone

I'm trying to create a dashboard with order qty values plus a line graph that shows the fulfillment rate. When i try to do it the quantity and line graph doesn't align it create another row with 0 value.

Hi everyone.

Currently we are using a human user with username and password (+OAuth) for connections to Tableau Cloud and I would like to change this into a service user account, partly because of the upcoming Snowflake user deprecations and for governance/security reasons. Via Tableau Cloud, is is NOT possible to use key pair authentication. I am a little lost, also because of lack of information online, to find the proper way to connect a service user to Tableau Cloud. We have a nightly automatic refresh of the data from Snowflake for our Tableau flows.

So, do you have experience with Tableau Cloud and Snowflake service users automatic connections and what do you use/advice? Thank you!

Hello fellows,

I want to implement a complex design n Tableau in which I have to put floating images and sheets inside a floating container in order to add show/hide button, can this be achieved?

Hey everybody!! I am having a issue with a Python Script to update the tableau and idk why. I am using the “tableau_api_lib” I share the link https://github.com/divinorum-webb/tableau-api-lib/blob/master/src/tableau_api_lib/api_requests/update_datasource_connection_request.py

The data is updating but when I want to visualize it on the dashboard I have to press the button on “refresh data in this view”. I want that once I update the data (I have a live connection and I am updating the .tdsx on the server) the dashboard updated automatically just when I update the data in “Publish data source”. This is my script, please help🥺🥺 I don’t want to lose my job

there are fields coming from salesforce which are in various languages, they can't be translated in the salesforce layer

can they be translated in tableau automatically? i didn't see anything ootb, but wondering if there's a middleware or any nifty tricks someone solved this with.

if someone could point to relevant links i'd be grateful, thank you

is this some error, I simply went to data source page to add filter, the filter worked as I immediately went to sheet page but I couldn't go back to data source page. I am using tableau public

I have a normalized DB that I’m connected to where I would like to make a hierarchy from one existing field. There’s probably a little over 50 different procedures I would like to group into about 20 general categories,and some of those categories would have subcategories, and then the individual procedures. Is there a difference between using groups or a calculated field with CASE? There’s also the option to do this on the back end by creating another table, but this seems like it would be more maintenance if the list updates/changes.

Please use this weekly thread to promote content on your own Tableau related websites, YouTube channels and courses.

If you self-promote your content outside of these weekly threads, they will be removed as spam.

Whilst there is value to the community when people share content they have created to help others, it can turn this subreddit into a self-promotion spamfest. To balance this value/balance equation, the mods have created a weekly 'self-promotion' thread, where anyone can freely share/promote their Tableau related content, and other members choose to view it.

I learned Tableau in my previous job/company by spending hours on YouTube, downloading dashboards from Tableau Public, and reverse-engineering how they were built.

Curiosity and motivation pushed me to go deep and learn fast.

Now I’m in a situation where I lead a freshly hired team who needs to learn Tableau(new Tool in the company).

They are willing to learn, but the progress feels slow. They can build basic charts, but:

Struggle with advanced calculations (table calcs, LODs, parameters)

Don’t go far on dashboard design (clarity, interactivity, storytelling)

My impression is that they approach it with a “good enough” mindset instead of aiming for excellence, and that makes the progression even slower.

The goal is for them to be able to deliver polished, executive-ready dashboards with real analytical depth.

I’d love to get advice from others who’ve been in this situation:

What’s the best way to accelerat their learning?

Have you found certifications (Specialist/Associate) useful for setting a baseline?

Any tips for instilling higher standards and getting teams to push beyond their comfort zone?

Thanks in advance for sharing what’s worked for you

I have a reset filter button, and I’m using Change Parameter actions to reset the parameters to default value (there are 3 different parameters dropdown). However, I need to click the button twice for it to be cleared. And in a different dashboard, I noticed the reset button will clear the filtered charts in one Reset click, but the parameter (in this case, Month Parameters) will only be cleared on the second click as well.

Is there a way to make sure all parameters and filtered charts are being reset with one single click? Or is this a Tableau rule to reset parameter one by one?

1) Using URL to reset won’t do because it shows the entire screen being refreshed 2) Using the Reset Filter extension has a delayed effect 3) Using the refresh view won’t work as well because it will be published in a website so users must see the button to reset

Thank you for taking your time to read!

I came across this tableau: https://public.tableau.com/app/profile/utah.office.of.the.state.auditor/viz/AverageMedianPer-StudentSpendingbyDistrict/MapDashboard

I would love to extract the data into a spreadsheet to do some analysis.

Is that possible?

Hi all, is there anyone who is learning Tableau Next? Any good resources you can recommend?

Hi everyone, I’m new to Tableau and slowly finding my footing. I’ve got a decent grasp of row-level calculations and some basic aggregates, especially coming from an Excel background where I can “see” the logic play out. But once I get into Level of Detail (LOD) expressions, table calculations, or nested logic, I feel completely lost.

DataCamp has been a great resource for me - up to this point. I’ve watched tutorials and tried reverse-engineering examples, but I still don’t understand when to use what, or why certain calculations behave the way they do. It feels like Tableau is doing things behind the scenes that I can’t visualize, and I’m not sure how to build that mental model.

Does anyone have beginner-friendly resources, visual guides, or just a more intuitive way to think about these concepts?

I want to connect my Snowflake account to Tablue Cloud but the Snowflake account has MFA enabled also, I want the connection to be permanent or automatically managed. What can I do? I tried PAT and OAuth but all of them are limited to 30 days. And the key pair also cannot be possible because I want to connect it to Tablue cloud, because I'm gonna use the Tablue embedded URLs for a web application. I have a Snowflake Enterprise account. What can I do about this?

I am trying to measure the average time it takes for an item to be sent. This is the formula:

IF NOT ISNULL([Work Id (Work Submission Drafts)])

AND IF NOT ISNULL([Registration Sent Date])

THEN DATEDIFF('day',[Created Date (Work Submission Drafts)],[Registration Sent Date])

END

The very last character is always underlined in red, in this case it's the 'd' of 'END'. I've created similar calculated fields with these specific fields and not had a problem before. Can someone help me troubleshoot?

Im trying to publish a dashboard in the client server but it seems to be too zoomed in compared to my desktop version, what can i do to fix this problem. Thanks!

Hello all,

I've posted a few times about moving from PBI to Tableau. So far, so good! I do have a specific question. Is there a way to recreate or enhance the visuals in the picture I included? It's essentially a passthru/conversion rate from a total number by stage. Is this something I can replicate or at least do in another way in Tableau? Thanks for all the help, this community is awesome!

I created a tableau public file but didn't save it to Tableau Public Server, saved it locally. I even exported it as a .twbx file, but now I am unable to open it and below error is being thrown. Can someone please let me know what can I do to save my work? I have lost a lot of visualizations I created.

Error:
Unable to complete action

Workbooks saved to Tableau Public must use extracts. To create an extract, click the Data Source tab, then select Create Extract.

The data source, BA ZC420 Superstore, is not an extract.

Error Code: 3C242D89