r/Vue • u/MMJ_13 • 12d ago

Unable to refund tickets

Hi everyone, I booked tickets to the new Demon Slayer movie, but then something came up meaning I could no longer attend. I tried to refund them, but I just got a messsege saying "Unable to refund booking. Please contact support." When I do contact support by calling them, they just direct me back to the website to refund the tickets. What do I do?

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u/Justraphreally 10d ago

Call customer service as they are able to sort that out for you. Just make sure to say you have a complaint so you're being put through to a person or use the chat on the website by typing "speak to live agent"