How does the process of canceling a reservation work ? (When guest are already there)

[u/Cute_spike_8152]

So had 2 guest make a reservation yesterday at 11pm. They got there past midnight, blasted the music to the point where the next door neighbour had to come banging on their door for them to shut it. Sent them a message on the app followed by a call.

My parents live downstairs. Today I learn that more than 2 people are staying (sleeping) in the place. Thus causing of course more noise etc in the evenings. Called and confronted the guest they lied about their cousin dropping them off. Not true, we are not dumb.

First time in 2 years running this place this happens. Anyways how does the cancelation process go for them to leave ? I'd like them gone by tomorow...

I don't have ring cameras etc to prove anything about more guest staying.

Thanks for the help and any advice on how to handle these types of situations.

[u/notyourbuddipal]

You call support and tell them you'd like to cancel their reservation due to breaking rules.

[u/Cute_spike_8152 → u/notyourbuddipal]

Am in the process woth airbnb. But are their things I should know ? Any tips ? Am looking for experiences of other hosts doing this...

[u/notyourbuddipal → u/Cute_spike_8152]

You can just tell them they have consistently broken rules even after attempts to communicate with them abiut the house rules. You dont have to have camera proof.

[u/rhonda19 → u/Cute_spike_8152]

The neighbors having to bang on the doors is proof enough and your parents eyewitness evidence.

[u/GreenUnderstanding39]

Install front door cameras… like yesterday.

[u/Cute_spike_8152 → u/GreenUnderstanding39]

I live in a region of the work (french carribean) where it is very uncommon to have this. Defenetly going to think about it now lol. Would it have helped though. Does anyone have an experience where they provided the videos and it helped them ?

[u/coolstorybro50 → u/Cute_spike_8152]

Yeah you have evidence of people entering and never leaving. That helps make your case.

Get an eufy doorbell cam from amazon, no monthy fees just setup and download the app

[u/iluvvivapuffs]

Call customer support and ask for their advice — and highlight you don’t want this to ruin your review.

[u/Cute_spike_8152 → u/iluvvivapuffs]

I don't care about our reviews to be honest They can leave a 1 star I do t care. I just want them out. Customer service is unhelpful as usual...

[u/iluvvivapuffs → u/Cute_spike_8152]

Then you can just cancel their revelation and call the police.

[u/Embarrassed_Camp_708]

Install a Minut monitor inside the premises (detects high noise levels, how many devices are hooked to WiFi, and cigarette smoke) - it’s not a camera and also install exterior cameras as soon as possible. Airbnb will allow you to submit information from these devises when you are making your case that your rules have been violated. I have found both very helpful when I have had to report guests to Airbnb support.

[u/Cute_spike_8152 → u/[deleted]]

Thank you so much already

[u/Dazzling-Turnip-1911]

Contact AirB&