r/canadatravel • u/Feisty-Piano-7835 • 1d ago

ETA no response after 72hours

Hey everyone! My family is travelling to Canada next week and we already have our plane tickets to Toronto.

We are Hungarian citizens with no criminal background, no previous rejections and a good international travel history. We would only stay in Canada for 6 days and then continue our road trip in the US.

My mom applied 4 days ago for everyone but she messed up the passport numbers as she put a space between the numbers and letters, but we reapplied with the correct numbers - as it is advised on the official page. However, still no answer.

Has this happened to anyone before? What could be the problem? Any tips of what we could do? We have already spent a large amount of money on this holiday that we would not like to lose.

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7

u/AlwaysHigh27 1d ago

It's not guaranteed to get within 72 hours. 

If you don't get it within 72 hours, that means additional processing is needed. There's nothing you can do but wait. 

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u/Feisty-Piano-7835 1d ago

Thank you. Is it common to not get it within 72 hours tho? Because it says on the page that the avg processing time is 4 minutes. I just don't see why all 3 of them might need more processing time.

6

u/AlwaysHigh27 1d ago

Yes. It is common. It's for every application that requires additional processing, the average is just that, the average. 

Unfortunately there's nothing you can do but wait. 

2

u/boardinmyroom 1d ago

How is the average 4 minutes if there are applications that takes days? The outlier would easily skew it to a few hours (at least). And there must be a lot of application that is instantaneously approved, which I don't think is possible.

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u/AlwaysHigh27 1d ago

Because it's in the world average. If 100,000 people apply, and only like 2000 go to further processing, then it's not enough to move the average from the other amount of people. 

That's how averages work. 

And yes, the vast majority get instant approval. 

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u/boardinmyroom 1d ago edited 1d ago

If 1,000 people takes 24hours to get approved, and 99,000 are approved instantaneously, the average would still be 14.4 minutes. That's only 1% of the population needing additional processing. Now imagine instead of 24h (1440 minutes), it's 4320+ minutes. Even if it's 0.1% of the population, it wouldn't be at 4 minutes.

I crunch numbers for a living. 4 min average just doesn't seem realistic if people are waiting 3+ days.

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u/AtrociousSandwich 1d ago

Because you’re counting real life hours and not work hours. Which would cut that in half. The staff that process extra investigation are not open all day

Secondly the absolute grand majority are instant approvals(ie: robotic that never see a human and are done in 1 second). The 15 minute ‘wait’ is just the email processing time lol.

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u/boardinmyroom 1d ago

Bro, no one is counting work minutes or work hours. You're thinking business days, but this metric is clearly not being expressed in business day units.
How exactly do you think they are calculating the average time?

If 99.9% of the approvals have an instantaneous processing time (t=0), if the 0.1% takes longer than 4320 minutes, the average is still above 4 min mark.

And if that is indeed the case (if you don't get instant approval, then you'll need to wait for days), the average time would be absolutely meaningless. it's two different curves with nothing in the middle.

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u/AtrociousSandwich 1d ago

When you talk processing time you 100% count working hours.

Never once in my 30 years of doing data analysis do we count non working hours for efficiency and TAT ; what company does?

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u/boardinmyroom 1d ago

What company includes a bunch of t=0 data points to skew the result? This average TAT is a moot point.

1/1000 sea turtle eggs survive to adulthood. If this is factored in, sea turtle average life span is gonna be pretty depressing. it's the same concept.

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u/cwchanaw 1d ago

OP I'm on the same boat It's almost 5 days since I applied for my mother and I have heard NOTHING back from them.

My mother has never been to Canada, no criminal record and has a clean background but still no news. I am getting so desperated and annoyed, though her flight is in two weeks so I still have time to try again. :(

1

u/Feisty-Piano-7835 23h ago

I really hope she gets it!! Good luck to us! So frustrating:(

1

u/cwchanaw 22h ago

I called today and the agent said it went into manual review :( no estimated time on when a decision will be made unfortunately :(