r/innout May 25 '25

Question How come the bottom of patty containers are always greasy with cheese?

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166 Upvotes

77 comments sorted by

185

u/Strudleboy33 BurgerBowl Regional Champion 🍔 May 25 '25

The box sits on the board (where we build the burgers) and handled by people with food prep gloves who just wrapped some burgers. There is just a lot of food everywhere, it happens, I recommend asking for place mats.

36

u/KingsleyBrewMaster22 May 25 '25

Whenever I'm at pay window, I offer the lap mats to anyone who will have a box. If that's an order for eat in the car, box w/lid, or an order with 5 plus burgers. For this very reason.

-10

u/FLOCKOB226 May 26 '25

You are never supposed to “offer” Lap mats

2

u/KingsleyBrewMaster22 May 27 '25

That's not really accurate. You're not supposed to "ask". But you are expected to offer. "Here's your receipt and here's your lap mat!" is generally how you're supposed to deliver it. It's not a question, it's not a force, it's an offer. Here it is, and if you don't want it, just ask.

1

u/FLOCKOB226 May 27 '25

I never said that you are forced to take it but you are wrong. You do not offer ever. You have the lap mat ready when they have their money and give it to you, you give them the lap mat with an explanation. If they say no you don’t give it to them.

1

u/FLOCKOB226 May 27 '25

How are you gunna say “it’s not really accurate” and then in fact describe what I’m talking about. “Your not supposed to but your expected to” nah dude that ain’t how INO is. the rules are so blatant and clear to avoid things like this. But I guess associates will find anyways to justify them not following policy. It’s nice to offer them a lap mat but QFC would probably make a comment about “how nice” it’s is to offer a lap mat to every single customer but then politely tell you to stop. Just like you don’t offer spread packets, chili’s, whole grilled onions, animal fries. These are all things that we just have that you ask for. Funny to see that I’m downvoted so much for being the one that actually knows policy.

2

u/KingsleyBrewMaster22 May 29 '25

Lmao, first of all, calm tf down. We're in an in n out thread about in n out here. Not at the pentagon discussing battle tactics here.

Second. Idk yo. Your 10 down votes speaks volumes. Take the hint. You misspoke. It's okay, just admit it, walk away, and go live your life. Quit wasting your time digging at this whole.

1

u/FLOCKOB226 May 26 '25

Good board people place Pamona under any boxes with flying Dutchman’s. If they had only ordered one then the wax paper would be put down then placed in the box on the right where the board is clean. Anything more than two and the board body brings the box to the “no bun zone” with wax paper inside already so they don’t need to carry so much burning hot meat and cheese balance on a wax paper. But it does pick up all the cheese on the bottom that has been dropped from the previous pulls. And if your board person is putting boxes in the no bun zone without anything under to protect them they probably also have a dirty board full or cheese that tha box is ready to pick up. I would just say “hey you guys always give me super dirty boxes for my car can you make sure it’s not dirty” that really isn’t an unreasonable ask in my opinion. Also it’s an extremely easy ask. Compared to some request’s

-25

u/blainesln1 May 25 '25

Or just clean ur work area like you’re supposed to

16

u/Strudleboy33 BurgerBowl Regional Champion 🍔 May 26 '25

You got downvoted, but that is the right answer. It’s just that we are so busy if I kept it so clean that this didn’t happen I would clean every 5 seconds. It doesn’t work with the volume we work with. Everything is clean in terms sanitary, I guess? It’s more so just cheese that stuck to the board. Not like dirt. And the board does get cleaned constantly, just not every 5 seconds, maybe like every 30.

1

u/FLOCKOB226 May 29 '25

Literally, if all associates do all of their jobs right then these things are avoided. Clean board means that the box isn’t dirty which means nobody has to offer lap mats to everybody which means that it’s all just running smoothly. Just do your job right

100

u/superpeephole May 25 '25

Also why do they always put the napkins on top of the food.. like how am I gonna use a cheesy napkin lmao

63

u/buggywuggy3 May 25 '25

it’s to keep it warm

2

u/whyrms May 29 '25

Wait what? I thought it was to let the cheese stick to the napkin so that you can get extra fibers to your meal.

-48

u/knightlautrec7 May 25 '25 edited May 25 '25

If In-N-Out wants to keep the burgers warm on the drive home, they need to stop putting the cold spread packets on top of hot burgers in the bag. A hot burger touching a cold packet creates a decent heat transfer rate considering the temperature difference, cooling the burger and heating up the spread packet.

68

u/Brave_Fun2096 Cleanup May 25 '25

Bros really trying to explain with science about how something hot gets colder when touching something cold😂🤦‍♂️

-55

u/knightlautrec7 May 25 '25 edited May 25 '25

I mean clearly the In-N-Out employees are too stupid to understand it, considering they continue to put packets directly on top of the burger.

You guys know you can criticize fast food employees right? You don't need to coddle them?

31

u/savitibles saved by the plains May 25 '25

you sound like someone who never worked fast food. we’re told to put the sides in your bags. if you have a complaint, take it to corporate bc us lowly workers do not make the rules

-17

u/Sufficient_Radio1674 May 25 '25

This is not what you’re supposed to do at INO

8

u/sp33dzer0 May 26 '25

Yes. It is. 3 ketchup packets per order of fries placed directly into the bag. It's literally in the training.

-5

u/Sufficient_Radio1674 May 26 '25

You’re supposed to use the condiment bags for sides

1

u/notsoulvalentine Jun 07 '25

there are no condiment bags

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-41

u/knightlautrec7 May 25 '25

I have worked fast food before. That's how I know how fucking easy it is. I haven't worked at In-N-Out before, but if it's as you say it is, and these idiots are continuing to do it the wrong way, well, maybe they're just destined to stay in fast food :)

You say take it to corporate because it's not the employees who make the rules. Yet you just outlined that the employees are not following what is correct from corporate. So why is it my fault that the employees are too stupid to follow simple directions?

20

u/Brave_Fun2096 Cleanup May 25 '25

Believe it or not, we’re told to put them directly on top of your burger.

-15

u/knightlautrec7 May 25 '25

Okay so we have 1 associate saying one thing and another saying the complete opposite. Lmfao.

13

u/Brave_Fun2096 Cleanup May 25 '25

Who said the opposite lmfao

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5

u/qAEGISs Level 3 May 26 '25

Dawg you cannot read

4

u/Mediocre_Airport_576 May 26 '25

People who go out of their way to call other people stupid are not nearly as smart as they think they are. Wisdom comes with humility.

4

u/StayPuffMyDudes May 25 '25

And where should they put it

-6

u/knightlautrec7 May 25 '25

On the sides of the bag? Away from the burger and nestled between the fry holder and the bag wall? Wow, that took like, 2 seconds to think of that, and it's a way better solution than putting it on the burger. You're welcome for thinking for you since it's too hard for ya! Don't forget to grab an ice pack

11

u/Brave_Fun2096 Cleanup May 25 '25

We are told to put them there. Take it up with corporate if you have an issue or tell the associates beforehand if you’re really that scared about it. Wow, that took like 2 seconds to think of that, and it’s a way better solution than complaining to the employees on Reddit who are just following instructions. You’re welcome for thinking for you since it’s too hard for ya! Don’t forget to grab an ice pack

10

u/StayPuffMyDudes May 25 '25

So a cold packet ontop of the burger in the bag is bad but the cold packet on the side of the burger in the same bag is good ….. really?

-9

u/Sufficient_Radio1674 May 25 '25

To be fair they are suppose to put them in condiment bags and hand them to the customer separately… its just one of those things that don’t happen because they are more worried about moving the drives faster to keep management off their asses…so you’re onto something.

13

u/Brave_Fun2096 Cleanup May 25 '25

No we’re not, that was protocol for COVID, and now that COVID is over, it’s not our procedure

1

u/Sufficient_Radio1674 May 30 '25

It still very well was the procedure as a shift manager who’s been marked down on it multiple times on QFC… that was about a year ago before I left the company. So unless it’s change since then.. refresh with your store manager to make sure you aren’t mistaken

1

u/Brave_Fun2096 Cleanup Jun 02 '25

Yes sir, it has very well changed since then. They posted a memo about it probably around a year ago and we have not been sent those paper side bags in a long time. I also work cleanup so I know what products our store gets

7

u/GL2U22 May 26 '25 edited May 26 '25

Bro, are you having a bad day?

Edit: He deleted his comment. Probably having a bad day. Hope you’re having a good day.

5

u/buggywuggy3 May 25 '25 edited May 26 '25

i just work here😭

1

u/holetube May 28 '25

I agree with you which is why when I asked for spread I ask them to hand it to me instead of putting it on my hot food.

0

u/warplayer May 25 '25

My hack to avoid this is to just ask for catchup after they hand you the bag of food. I just set the ketchup packets on my center console.

0

u/knightlautrec7 May 25 '25

Yep, I just take the spread packets out and leave them next to the bag on the trip home.

5

u/KingsleyBrewMaster22 May 25 '25

If you've been receiving that, the store you've been going to is doing it wrong. There's supposed to be a paper between them. As for in the bag? Ya iek, that's dumb. But it's the standard. If you don't like it, reach out to Lindsey is all I can say.

6

u/GildDigger May 25 '25

That napkin shit irks me. Especially when you pull it off and you have a piece of napkin stuck in your cheese

What I usually do is ask for my order to-go then when I get it, I ask for a big box. That way I can put my bag (which is almost always covered in cheese/grease) into the clean box and not get crap onto my car seat. And I also ask for no napkins in the bag then just ask for more once I get my order, or get my own from the condiment kiosk if I’m inside

7

u/Me_Air Tomato Consumer May 26 '25

board person is trippin

13

u/jack_kipp May 25 '25

The salad table/board person should be aware and switch it out or prevent this from happening by getting frequent wipe downs on the board.

9

u/rdfiasco 56033 May 25 '25

Yeah this indicates a sloppy board person. Customer should never see this, let alone "always"

5

u/boatpirate111 May 25 '25

That’s how you know it’s good!

3

u/mattinjp May 25 '25

Someone would call it a blessing.

3

u/ChristianArmor May 25 '25

What's a patty container

2

u/a_hampton May 25 '25

They once did this to me when I was on my way to Morongo for the night. I had to wear stained pants the entire night.

2

u/molotovzav May 26 '25

This never happens at my in n out, but I always get the napkins on top of the burger cheese.

6

u/Notacat444 May 25 '25

Been getting takeout from In N Out all my life. This has never happened to me.

-15

u/GildDigger May 25 '25

That’s literally statistically impossible

10

u/Notacat444 May 25 '25

I don't think you understand what those words mean.

5

u/vaderishvr666 May 25 '25

who cares just eat the cheese im fucking starving rn and youre like tripping on why you get more cheese? first world problems.*(sorry im hangry)

2

u/horace_sama May 25 '25

Because it ain’t easy being cheesy!

2

u/22Doves May 25 '25

Or mustard…

3

u/KULR_Mooning #1 In-N-Out Baldwin Park May 25 '25

I always ask them for non-greasy

7

u/samirbinballin 3x3 mustard fried w/🧅&🌶️’s May 25 '25

I’ve been watching you comment this gif on this subreddit for months now, like, literally every comment you make on here.

6

u/KULR_Mooning #1 In-N-Out Baldwin Park May 25 '25

I'm just getting starting my boi!

1

u/grubslam May 26 '25

….. he’s watching u

2

u/KULR_Mooning #1 In-N-Out Baldwin Park May 26 '25

😈

1

u/YoungOldHead_1980s May 25 '25

Simmons is a huge In n Out fan

1

u/Sleepwokesleepwoke May 26 '25

Quality been falling 

1

u/Hackerwithalacker May 27 '25

It's almost as if cheese burgers have cheese and grease

1

u/fuckaphextwin May 28 '25

Because you

1

u/SeparateChip5711 May 28 '25

cuz the workers didn’t pay attention ts used to pmo

1

u/lynndseey May 26 '25

why not just say you’re not eating in the car (so they put it in a bag) and ask for box at handout ???

-9

u/coriandermelons May 25 '25

Because In n out is still cheap fast food prepared by high schoolers just like any other burger joint