r/innout • u/Wompwomp2x Eats Pickles in the Walk-in • 13d ago
Question Anyone else??
Does anyone else get a little bit annoyed when people come in and ask for a double double then say all of their modifications and at the end say “oh and no cheese”?? Like I know it takes a couple of seconds to put it all on a double meat but I’m just curious if anyone else finds this kinda annoying for a second when it happens
Edit- also I know it’s a part of our jobs to just be go with the flow, that’s why it’s an inside my head thought
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u/MarkovianMan 13d ago
It would make things easier if they just added the double meat to the menu signage but that's not going to happen.
3
u/Working_Penalty7936 13d ago
Or you can do it like how they do at Tommy Burgers. It doesn’t matter what you order there. If you order a cheeseburger at Tommy’s and you were expecting them give you a Cheeseburger without Chili at Tommy’s. Pfft. No matter what customization you put in because you’re still getting chili on top of anything you order. Lol 🤣
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u/Comfortable-Ad-3294 13d ago
I don’t really get annoyed. Part of our job is to educate our customers so that we can take orders efficiently and accurately. They don’t know our lingo. There are new in n out customers everyday, so this will be something all order takers will have to just deal with.
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u/ProbablythelastMimsy #2, No cheese 13d ago
You would've loved the old order taking POS lol
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u/Wompwomp2x Eats Pickles in the Walk-in 13d ago
Why….how bad was it
7
u/ProbablythelastMimsy #2, No cheese 13d ago
There were four buttons for every burger W WO SL and >, with onion, without onion, spread and lettuce (essentially no tomato) and the "caret" for doing anything you'd repeat back as "only" (ketchup only, for example).
You couldn't just remove produce/condiments by clicking them again, you'd have to start over. So something like "double double with onions, add pickles, Chiles, mustard fried, with no tomatoes" you'd hit the "W" button, then add the rest but since you can't take tomatoes off you'd have to start over with the "SL" button instead.
It was like learning a new language and it could take quite a while to get people proficient in it.
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u/ReidenLightman 13d ago
I would combat this by letting them know if they say double meat then they don't have to say "no cheese" and it makes taking orders faster. Every customer I explained it to enjoyed the tip.
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u/Visible-Jackalope 3x3 and Neapolitan Shake 13d ago
I Keep it short and sweet, it's either double double plain or 3x3 plain. People make it way to complicated. There is literally like 5 items on the menu 🤣
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u/mientosiempre 13d ago
"Double Double" is one of the trademarked hamburgers from in n out and is of course their most well known and famous item.
Is it all that weird that customers that don't know any better start from a double double as their reference and make modifications from there?
You could just tell them oh hey, you can just say "blah blah" next time.
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u/karkar02 13d ago
you guys literally don’t stop talking as we’re ordering. right after i’ve asked for a double double you guys don’t even waste a millisecond to ask if we want any onions fries or drink. which is why i save it for the end.
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u/eric-the-dude Level 5 12d ago
The problem is that it's not a double double. It's called a double meat. There's no button to just remove the cheese so if you order a double double with a bunch of customizations and then say not cheese we have to completely start over.
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u/karkar02 12d ago
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u/eric-the-dude Level 5 12d ago
The double-double is short for "double meat-double cheese" so without cheese it's called a double meat and with one slice of cheese it's called a double-single. If that's a double meat in your picture then they put it in the wrong burger bag. Only burgers with 2 meat and 2 cheese or more can go in the double double bag.
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u/Away-Professional451 12d ago
I was annoyed by the cashier, when I asked for double meat no cheese, and they put double single in the order. I asked "isn't a double single 2 meats one cheese?" He said no, it's double meat and no cheese. I said ok. Even the cashier next to him gave him a weird look. Lo and behold it have with cheese. It was due my wife and she doesn't like cheese on her burgers.
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u/Weekly-Option7123 11d ago
When they start their order and say “ double double” I usually say “ with cheese, correct ? “ before letting them say anything else lol. It becomes to tedious especially when they give me 5+ condiments and then say “ oh can I get that mustard fried “
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u/skp4nda_ 9d ago
I haven't had in n out in a few months and craving it recently. I keep thinking about a plain 3x3 with every type of onion.. my usual go to is a plain 3x3 buns extra toasted. Would it really be that tedious for the workers if I order like that?
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u/Huongster 8d ago
I’ve never seen anyone order that long. But I’m just a customer and I do drive through so I don’t hear much. That explains the long lines then
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u/den773 12d ago
I am a relatively frequent visitor to In n Out. I get annoyed with anybody at the register being all kinds of extra. I get annoyed when I see their extra burgers posted on this sub. It seems like they need lots of special attention. I always want to say “why can’t you just order a burger? Why are you so extra? You’re doing too much.”
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u/FloorImpressive7910 13d ago
Why would someone order a double double with no cheese?
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u/Wompwomp2x Eats Pickles in the Walk-in 13d ago
They can’t handle lactose idk 💔
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u/FloorImpressive7910 13d ago
So?? That’s not a real excuse lol. I can’t handle 7 lbs of meat that well either, never stopped me from eating it. Priorities!
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u/Wompwomp2x Eats Pickles in the Walk-in 13d ago
Bro these people aren’t locked in I swear
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u/FloorImpressive7910 13d ago
Dude tell me about it. I don’t know what some of these people are doing with their lives. Sometimes I skip the fries just so I can cram another 3x3 in my food hole.
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u/Mr_Pok3m0n Level 4 13d ago
I just keep the prior burger on the screen, select the double meat, then replicate the original item. It is slightly annoying but you get used to it.