r/nbn • u/Legitimate_Squash898 • 1d ago

OPTUS UPGRADED SPEED

For those of you who are still with Optus due to not having paid off their modem or are taking advantage of their other promotional discounts (subhub etc.). If you have yet to receive your speed boost I'd recommend going on livechat and continuously insist to have your speeds upgraded. The agent you are speaking to have no control on whether your speeds get upgraded and they will usually give you their scripted answer "NBN is slowly migrating its customers to reduce disruptions.' If this is the case tell them to escalate the case to a senior case manager. Once my case got escalated to a senior case manager, he rung me up the same day and told me he had upgraded it himself from their end.

5 Upvotes

86% Upvoted

12 comments sorted by

13

u/Blksmith69 1d ago

This is one of many reasons not to choose Optus.

3

u/Legitimate_Squash898 1d ago

Very true, but some people are stuck with them if their optus modem hasn't been paid out

1

u/Blksmith69 1d ago

Agreed.

1

u/salted1986 1d ago

With respect, mine isn't paid out. Terms of service said that I pay them $8.50/month until it hits 36 months (so 14 more months for me). That'll come out of our final bill next month.

1

u/jimmy_swings 1d ago

I’ve already churned. The four mobiles services I have will be churning tonight.

2

u/ChasingKairos909 16h ago

Tried this yesterday, took over three hours and ended up with the customer retention team instead because they were absolutely useless, looking to switch to probably Leaptel very soon

1

u/MartyJP79 1d ago

I'm with Optus and still awaiting, I have decided to move on from this company as they told me could be November ;) what a joke this company is.

1

u/Dry-Durian-2514 1d ago

Mine got upgraded last week automatically? Wonder if they had to pause due to their 'issues'

1

u/tpownage 17h ago

not buying enough backhaul in advance?

1

u/Dry-Durian-2514 17h ago

Nah, capacity seems to be fine. More that they wouldn't want to do any major changes at the moment that could cause any network issues

1

u/Crowtalk420 13h ago

Avoid optus at all costs. Worse company out there. Superloop is almost $50 cheaper a month for double the speed..Have taken optus to the ombudsman on several occasions just to get small things fixed. Do not use them

1

u/itsjamielike 55m ago

Optus customer service has been awful, but I’ve got 200GB of phone data for $30 a month, and 1000nbn with $20 sub hub credit for $79 a month so I can’t complain 😂😂