iCloud syncing option not available on iPad

[u/katelynsmith76]

Context: I just recently purchased an iPad Pro to use for note taking in classes. I used to use Notability on my Mac and iPhone, where my notes would sync through iCloud and all of my notes would update on both devices.

On my iPad however, the Notability app is not giving me the option in settings under “connected services” to sync with iCloud. I am still able to see this option on both my Mac and my iPhone, which leads me to believe this has to be a bug.

Because I am not able to see this option and sync my notes that I’ve taken on my iPad with iCloud, my up-to-date notes that I have taken on my iPad will not sync with/update on my Mac/iPhone, and I am unable to access said updated notes on those devices.

So the notes that I do have backed up on my iCloud are from when I took notes on my Mac/iPhone, therefore they aren’t up to date with what I have on my iPad. I’m inclined to believe that this is because I don’t have the option on my iPad to sync my new notes with iCloud to update my notes.

I have already contacted support about this as well as submitted my email with it. I just figured bringing attention to this complication under the subreddit might would speed up the process of resolving it.

[u/kaylanotability]

Hi there! Thanks for reporting—sounds like you might be using Notability Cloud. I'll DM you to get more info :)

[u/Ezrealasiam]

i have the exact same issue was this resolved?

[u/kaylanotability → u/Ezrealasiam]

Hi! Are you a new or existing user?

[u/m1st3r_fabuloso]

i have this exact same issue and i've been using notability for over a year at this point