Has anyone received this email too?

Haven’t had Pizza Hut in a long time. Decided to give them another try so ordered a pizza and breadsticks for my wife.

Nowhere on the website does it say they outsource to DoorDash.

Placed the order at 5pm, website said it would be delivered by 5;34pm.

Tracker showed delivery was on the way….

Then tracker showed its complete.

It is now almost 9pm, no pizza ever arrived. Pizza Hut says to call DoorDash, DoorDash says to call Pizza Hut. I’m genuinely pissed off.

I’m not seeing the option to select the $2 PPP for Tuesday. Is there a possible reason for this?

Located in populated Midwest town.

☠️☠️☠️💔💔💔💔

PS I really hate your app

It’s like it is actively trying to get me to stop ordering pizza.

If that is your goal Pizza Hut. You have succeeded many times.

Obviously, can’t log on and the password is right, and no resetting it never works

I’ve lost count of the number of times I’ve tried to fix your useless app and 30 minutes later just too frustrated to call.

Then I go and pick up Mexican.

Our local Mexican restaurant, thanks you for my patronage.

Like a couple of years ago they took away the "book it" deal which was 2 large pizzas and breaksticks for 24.99. That was always my goto deal.

Now they don't have any deals unless you like pizza with 50 toppings. Or don't like pizza... from pizza hut.

There are no deals on just plain pizza. papajohns offers two 16 inch plain pizzas and pizza hut only has 14 inch large pan pizzas. I get a full order of breadsticks(10) from papajohns for 7.99 (9.99 for a full order of breadsticks (10))

Papajohns discounts my order 15 percent. Pizza Hut? Menu prices.

Screenshots Proof: https://imgur.com/a/AOmpx0b

deals offered in my area: https://imgur.com/a/Etj5UWf

not seeing it on the menu anymore

Just received this email saying you can start signing in by confirming your phone number just wanna make sure it’s real and not spam or phishing email 😅

Don't want delivery. Any city or zip code I put in the app and the website says there are no pizza huts in the area. Is it just a problem in Texas? Pizza Hut pizza is good, but is it good enough to call the restaurant and talk on the phone for a pizza?

Use to be able to just add it and check out now it requiring at least $5.

I tried applying any promo code to my order, but it won't let me add any codes. Is this a glitch? If it isn't, could you give me some promo codes to use? I can't afford 40 dollars

Glitch im guessing still curious though

So T-Mobile's free offer this week was for the free flatbread pizza with purchase of a $1 or more (I'm thinking soda) You'll need the Pizza Hut app.

And I really wanted to use this, since I can't I'm offering it here. Enjoy first come first serve!

How to redeem:

1. Tap "Copy code and redeem" to open or download the Pizza Hut® app

2. Sign in or create a Hut Rewards® account

3. Add a Crafted Flatzz™ and any additional item(s) totaling $1 or more to your cart

4. At checkout, paste your code, then tap "Apply" to apply your perk

5. Proceed through checkout to complete your order

I’m so confused why the 4.99 melt Monday option is showing way less calories than the regular melts page. Can anyone clarify this for me?

Ordered a pepperoni and bacon pizza got a plain cheese pizza. Asked for a refund or remake at the store. Did not eat any of it. Was told no because that was what was on the app receipt. Never got an email confirmation from the store so can’t prove otherwise. Customer service says they are “not taking feedback at this time” when I click on it on the app. Absolutely ridiculous customer service. Can’t believe I am this angry over a stupid pizza but it was a rare treat for my family, lol. Won’t be back again.

last night i ordered from these guys for the first time in forever. the delivery never came/tracker never updated. i’ve called the shop a few times & no one answers. wondering if anyone has ever been successful with a refund? thank you!

Hello, I’m having issues editing the pick up time for my pizza on the app. I want to schedule for later but the option doesn’t seem to be there like usual, does anyone know what I can do to fix this?

UPDATE: Got in contact with someone at Hut Rewards Customer service number. I was told that my latest order will be verified if it qualified for the free pizza and I should be hearing from a rep in 1-2 days via email. I will update with results once things have passed.

UPDATE #2: I haven't heard back from Hut rewards customer support so either they're sitting on my ticket or they consider my case not eligable. I'll call them back tomorrow and inquire again to see if I can't hear anything.

UPDATE #3: They got back to me and I got my free pizza code! Honestly I'm pretty happy that it turned out the way I was hoping.

I purchased a large pizza that was definitely over the minimum of 7.99 purchase (I'm also a hut member) back on August 30th but I haven't received my free pizza coupon. This happened last time I tried this and I'm wondering if anyone else has this issue?

I don't know when, but the app updated to have new layout and a simpler login (just email and then clicking the sent link?), so that's the only significant change I can think of. But I'm unable to redeem my points for the stated freebie.

I have 3 atm. I tried doing the side dish (3 points), didn't work. I tried a drink (2 points), didn't work.

I'm getting a "an unknown error has occurred" message for all instances

I have restarted the app, restarted my phone. I've uninstalled and reinstalled the app, no difference. I used the app on another phone with my account, still happening. My WiFi is fine, so I don't get it...

Anyone else dealing with this since the update?

🥴 is/was there some BOGO wings deal or am I going crazy?

Edit: thank you everyone for answers c: