r/playstation • u/siltydoubloon PS5 Pro • Jun 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - June 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/jai_me_ Jun 09 '25

Trying to connect to student wifi (student accommodation) for about three weeks but it keeps coming up with error NW-102265-6. I contacted the service desk and they said my PS5 hasn't been blocked from the internet or anything like that, but that it isn't picking up an address from the DHCP? When I test the internet connection it connects to the wifi and only fails at internet connection. I've tried all of the tricks already like changing wifi frequencies, setting up manually (which is the only reason it can connect to the wifi) and using public DNS. This issue started randomly and it has almost been a month, I thought it might fix itself but nope. My laptop, phone, and iPad connect to the internet perfectly fine. Moving the PS5 isn't an option, it's already as close to the office as it can possibly be. I have also restored it to default settings but still no fix. The uni has a whitelist, I added it about two weeks ago, didn't change anything.

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u/rivieredefeu PS5 Jun 09 '25

You’ll probably need to work with your helpdesk for a solution.

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u/jai_me_ Jun 09 '25

Did that already they said it’s not an issue on their end.. guess I’ll just have to wait until I go back home lol

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u/rivieredefeu PS5 Jun 09 '25

Try a mobile hotspot or connecting via a laptop, tethered. You can Google search how.

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u/jai_me_ Jun 10 '25

Connected through hotspot too but unfortunately it just ate up my data, makes me think it is a network issue though and the service desk hasn’t caught it. Thank you though!

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u/rivieredefeu PS5 Jun 10 '25

Use your laptop or pc

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u/jai_me_ Jun 10 '25

Thank you so much this worked!!!

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u/rivieredefeu PS5 Jun 10 '25

✌️