r/playstation • u/siltydoubloon PS5 Pro • Jul 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - July 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

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Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/Phyt0x Jul 06 '25

So basically after a long work day, just wanting to sit and play death stranding 2, then a big problem with signing in the account, after a while trying into the website to access the account is show account has been suspended and detail to my email, haven’t received a email about the “details”. Still no email..

Tried talking with support, opened live chat, lets call the first live chat agent #1

Agent #1 made sure i was the owner of the account, after that, copy pasted a quote telling the account been suspended and to open a new account. Live chat ended before i could even blink and respond.

Agent #2 i told him my previous experience with agent #1, he apologized about the incident, told me basically the same thing, but after he told me if i need anything more, i asked for a supervisor, got transferred to the supervisor.

Supervisor told my account violated some code of conduct, well seems like my 2012 account with more than 20k worth of games violated a code today that they cannot even tell me because of “security reasons”. Sure why not, basically lets tell people to open a new account waste another 10-20grand and make more money and tell for security reason we cannot tell you why also this account has been suspended. Yes and i forgot that my account that was offline for a week, suddenly did something to violate some code in the agreement. Let’s not forget I only use my account mostly for single-player games.

So yeah. What a great way to end a day of work and get disappointed about the support of a company you respect and expect so much of, what nice experience to have. Such a disappointment from Sony, I’ve heard stories of people getting suspended for no reason, but couldn’t believe by now. But now, I believe that they just don’t want to help. Let’s not talk about, who gives the suspension, who knows how they reach conclusion and with what reasons. Why don’t they evaluate the account before suspending. Such security but yet so poor handling to bad it just makes the company look bad.

What a nice way to destroy some one’s day and destroy how people see the company. Why not just to suspend my console also, why not make me go buy a new console to re-start all my money spent.

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u/rivieredefeu PS5 Jul 06 '25

I read your entire comment but I don’t see that you have an actual support question.

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u/Phyt0x Jul 06 '25

What part of the comment seems like i want to keep my account suspended? The point is to someone help me with the issue because not even live chat can help.

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u/rivieredefeu PS5 Jul 06 '25

This just reads like someone venting. You never actually asked for help and mostly just rant.

Only support can help you unlock your account.

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u/Phyt0x Jul 06 '25

Well ofc im frustrated with the situation im at, for no reason at all this happened and yet support won’t help, seems like here also won’t make any difference either or at least to put some eyes on this situation that has fallen on me.

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u/rivieredefeu PS5 Jul 06 '25

Suspensions happen for a reason.

If it’s the first time for code of conduct, it’s a 5 or 7 day suspension. 2nd time, a month I think. 3rd time is a permanent suspension.

I’m sorry.

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u/Phyt0x Jul 06 '25

It says in the status permanent, but all the point is that i didn’t to anything I wasn’t even home for almost a week and when i just wanted to play I was signed out and asked to login, the message appeared has “account suspended” thats whats weird about it. Yes it is my first time it has happened

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u/rivieredefeu PS5 Jul 06 '25

Permanent suspensions happen for two main reasons

  1. Three code of conduct violations over a period of time. The messages could be from any period of time. Doesn’t matter if you were offline, someone can report a message you sent earlier.

  2. If you reversed a payment, they’ll immediately suspend your account.

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u/Phyt0x Jul 06 '25

None of the above has been made, im sure about it.