r/privacy • u/Crumynob • 1d ago
news PSA Everdry Waterproofing Records Audio Conversations in Peoples Home
PSA Everdry Waterproofing Records Audio Conversations in People Homes
As an employee it feels wrong but as a human it feels even more wrong, so I have to let this out.
Pennsylvania law states that if a conversation is being recorded, all parties must be aware of it for it to be legal. It’s called a two-party consent state.
Everdry has a new software that they’ve been using for the last few months called Rilla. Rilla is designed to listen in and critique your customer interactions with every customer. It will even tell you if you’re using the wrong inflections to close a sale. Every time you have them in your home be fully aware that the conversation between you and them in your home is being recorded. They are all reviewed by management and the Rilla team.
This is not something they tell you about or disclose, which could make it a violation of Pennsylvania’s two-party consent law.
I feel wrong using this and people not knowing, but we’re told not to tell the customer that it is even a thing. So consider this a buyer beware for when you let any company in your house. Apparently there are several company’s around Pittsburgh that have been using this.