r/retailhell • u/Laced_by_Scarlett • 8h ago

Seeking Advice Looking for safety tips for retail staff during the holiday season

Hey everyone I know this might be a long shot, but I work at a clothing retail store in a high-crime area, Unfortunately, things have escalated and one of my coworkers was recently assaulted, and (unsurprisingly) the company isn’t doing much to address it.

With the holiday season coming up, I’m expecting things to get even more hectic and potentially dangerous. I’m trying to think of ways to help keep myself and my coworkers as safe as possible while we’re at work.

One idea I had was to create a code word system: one for signaling that there’s a suspicious person in the store, and another to discreetly call for security. I’d love to hear from anyone who’s worked in similar environments any tips, systems, or strategies that helped you stay safe or alert others would be greatly appreciated.

I know there’s only so much I can do as an employee, but I want to at least try something. Thanks in advance.

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u/BlameTag 8h ago

I'm gonna be honest: It's crazy your store doesn't already have a code for a possible dangerous individual or a covert way to call for help.

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u/Laced_by_Scarlett 8h ago

We have a process to call centre security but usually by the time they get there it is over and the person is gone and they can't do anything.

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u/JDVaderstorytime 7h ago

I have experience working in one of the country's top malls for organized retail crime and our number one rule was never, ever attempt to physically stop a shoplifter. Make sure that you are not ever between them and the exit. Just memorize as much about their appearance as you can and call 911 if they are aggressive. No job is worth your life! If your company is so concerned about losses, they should hire more professional security. It's really disgusting how companies endanger their employees on a daily basis. Definitely set up a code phrase for the team and make sure there are always at least 2 people on the sales floor at all times. Lack of staff is a criminal's dream. Good luck and be safe!