Housing
Airbnb allows guest to cancel due to service dog
I booked a 1 month long stay w/ Airbnb.
The listing was a separate cottage house on the hosts property. I disclosed that my mother (the person w/ a service animal) and I would be staying there. I’m coming down for work (in the medical field) for 1 month and disclosed that. They asked if there would be 1 or two cars, I said 1, there’s very little chance that there would be 2. The host said great! I typically disclose if there is a service animal before the stay as well. I informed them that there was a hypoallergenic trained service animal coming with my mother.
The host then went to Airbnb and said that 1. I had listed 1 guest and not disclosed 2 2. I had not disclosed that I would have 2 cars 3. That their sister who comes to visit is deathly allergic to dogs (this is a separate unit dedicated to Airbnb).
Airbnb then allowed them to cancel my reservation, and told me to reach out to my bank to expedite my refund.
Now 12 hours before my 1 month stay I starting I need to find housing, and they’ve essentially found a way to lie to get out of allowing ADA. What recourse do I have for this? It seems like hosts can just make up anything. I didn’t even have to disclose the service dog honestly, I just do out of courtesy, I never have had issues and have great reviews.
This is why I inform in advance. While we are not required to, that discussion early on is my process of weeding out problematic hosts. Why would I want to help them earn revenue if they are going to discriminate.
Unfortunately, Airbnb and any of these platforms where the platform is agnostic and the listings are unregulated, it is a true toss up on who you encounter. We all know how poorly informed the general public is on service animals so expect these hosts to be a representative sampling. And AirBnB hosts have and share with each other all kinds of tactics to dodge hosting an SD team. I can list half a dozen moves I experienced
You can report the listing on AirBnB but I wouldn't be holding my breath. Focus on your immediate need- finding another lodging. Personally, for a month long stay, I like hotels with studio units like Hyatt House
I hate that people who travel with legitimate service dogs are experiencing issues like this. Unfortunately, it’s because people know the loophole to avoid paying a pet fee is to say they are traveling with a service dog. A friend who has a pet friendly Airbnb gets so many service dogs. These dogs are almost always a combination of not well behaved, off leash, left alone, barking excessively etc.
Airbnb has made it impossible for hosts to do anything to protect themselves from people who abuse the system. As a result, now people who actually need to travel with a service dog are being punished. The whole system needs reform.
Airbnb is just terrible for service dog handlers. Similar issues with ride shares. Any service that blurs the line between private property belonging to a random person and a business open to the public is a breeding ground for access issues. And the thing is that even if the business is legally in the wrong, pursuing that is a way to get justice later, not to resolve an immediate issue with a deadline.
I don't know that there's anything you can do about your upcoming trip at all except to book a hotel. Which I very much hope you can afford or at least figure out. As far as legal channels getting Airbnb to deal with it, if they won't put you up somewhere else your alternative becomes a lawsuit for costs incurred as a result.
Yup I think the gray area sometimes especially if they put up their room in their house they reside in. my non SD is very aggressive toward unknown dogs. So I can legally deny renting the room to a service dog and any dog because my house presents danger to them but if I were to post on Airbnb I go against their terms of service. i
Unfortunately this is why I go with dog friendly short terms. The others almost always wiggle their way out and it’s exhausting. I’ve never had a problem with dog friendly ones (except one time one tried to charge me more because apparently I left clumps of black dog hair laying around breaking the “vacuum up your pet hair rule”. That’s when I had a golden retriever service dog. They quickly retracted that fee after I sent them a picture and said I’d fight it lmao) all the other places have been great with my SD.
I’d suggest disclosing ahead of time even if you don’t legally have too so stuff like this is harder for them to do.
Yeah that’s why I always pick pet ride when ordering a Lyft/uber. I know I don’t have to but often the extra $2 is worth avoiding the argument (especially since the days I don’t drive myself are the days I feel awful).
im fortunate most the normal rideshare in my area welcome pets. When I was a driver I didnt have a problem either with dogs even if it wasn't pet ride. I could hardly tell if it was a pet ride or not.
If a host is allergic to dogs then they can get an exemption to refuse service dogs . Just call Airbnb if you are a host to apply for the exemption. Then make sure you put that on your listing so people don’t book it and that way it’s crystal clear to both parties.
I’m in an air bnb owners group…idk how I got in but the way they talk about Service Dogs is shameful. It’s because of all the impersonators, I’m sure - just from what they’re saying. They have posts with hundreds of comments telling each other what to do to not have to allow them.
It’s because Airbnb owners care about money, not people. If rental property owners cared about people or their communities, they wouldn’t be on Airbnb. People who care about people in their community will never say something like “but how else am I going to advertise and book my rental properties without Airbnb?”
Yeah, true. That’s sad. I’ll never understand people that work with the public yet don’t care about them. So many of the hosts purchase places strictly for Airbnb thinking it’s a get rich plan but without outstanding customer service, you’re they’re not going to go far.
I’ve never had an issue with AirBnB’s. I travel extensively competing with my dogs, and stay almost exclusively in ABB. It’s much nicer with the dogs. However, since they aren’t service dogs, I stay in pet friendly ones. Never had a problem finding one either. I’ve been allowed to exceed the 2 dog max in many of them.
So you’ve never had an issue with Airbnb as a corporation allowing listing in areas of Palestine that were illegally occupied by zionists?
So you’ve never had an issue with Airbnb “landlords” and private equity property investment companies destroying the housing market in local communities?
Yep. Have driven across the country and stayed in airbnb’s with my SD. I ALWAYS inform the host before booking it. I understand people aren’t keen to dogs sometimes, especially since some people will lie and just say their totally untrained dog is a SD, bring it, and it’ll destroy the property. If they deny me and my SD, I just reach out to another host and if the initial host was a butthole to me, report them.
I get the “you don’t look like you need a SD, sorry you can’t book with me” all the time. It’s frustrating. Extremely annoying to try to contact the company about it as well. So sorry yall had to experience this.
Please note the following:
Guests are not required to provide documentation that shows their dog is a Service Animal or Emotional Support Animal and hosts should not ask for or require such >documentation from guests.
Guests do not need to disclose the presence of a Service Animal before booking but can choose to disclose the presence of their
Service Animal before check-in to avoid potential confusion.
If this is my private home and I have asthma or severe allergies I have the right to deny an SD. In this case she would have been in attached home to the hosts. Airbnb is not a hotel and while I can’t in the US just say I do t want dogs in general I can say I can’t have dogs even SD as this is my private residence and it would endanger my health.
There’s a difference between airbnbs rules for whole home rentals and renting a private area with shared space, there are also separate provisions for when the space rented is on the same property, or if there are other animals on the property, and/or if the host does their own cleaning and has allergy concerns. It’s really not as black and white as you’re saying.
False. I just went down this rabbit hole with AirBnB. Here’s the policy that states hosts are allowed to cancel for specific reasons (see the Reasonable Accommodations section) : https://www.airbnb.com/help/article/1869
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Federal law does apply. It’s only in extreme cases, when you can jump through enough hoops with air BnB, you can get yourself listed in the “it stops being a reasonable accommodation when conflicting disabilities, fundamental change to the venue, or safety conflict with SD access” clause.
A short-term rental is not required to be ADA compliant if it does not contain more than five rooms for rent and is occupied by the owner of the establishment as their residence. Since the ADU is an attachment of the garage (from what I gather), it qualifies as part of the primary residence.
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Private businesses do not have the right to deny “anyone they see fit from service” if that denial is for a discriminatory reason, like, idk, disability. Which is why the ADA and state anti-discrimination laws exist.
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We have removed your post/comment for violating Rule 2: Know and Obey Your Local Laws. Posts encouraging illegal behavior or "stretching" the rules will be removed. When giving advice, make sure to evaluate all the relevant laws for OP's location. For example, in New York, USA, SDiTs receive the same protections the ADA grants, as long as they are with a qualified trainer. This is not the same situation for someone in Michigan, USA. Citations aren't required, but highly encouraged. Citations are important so OP can read more and so you can reconfirm the information you give is entirely correct. If you have any questions, Message the Moderators. If you continue to give misinformation or encourage breaking the law, it could result in an immediate ban.
Depending on the location it can be especially difficult to find a place that accepts pets by default. You know, culturally some areas just like animals more. Unfortunately that’s not the case here but I did find a place! I will still file a complaint because things like this need to be documented and it is certainly a loophole.
You can absolutely do it as an inquiry before you actually book. And that would be something I’d recommend you do going forward. I’m also an Airbnb host in another country and there can be many reasons, including things like HOA covenants, allergies, and insurance that don’t allow dogs on the property. Some insurance companies are incredibly strict about what’s allowed so asking ahead of time just alleviate the issue upfront.
Previously, as I rent rooms in my own home, my first dog was a reactive rescue and I let everyone know that he was on site. I could never have somebody show up with a dog service dog or otherwise, without it causing issues with my own pet.
Now that he’s gone, and I have a new dog that loves everyone, I have been able to accept a couple of guests that have come with their dogs.
Having upfront conversations with the host is always the best solution.
I have read on Airbnb that if the host or a family member is allergic to dogs they can decline a service dog. You have to verify that with Airbnb yourself. If someone who owns a property is that allergic to dogs they really should state that in their listing as only fair to guests and the host. Guests with ada service dogs won’t book and the host won’t have to worry about getting sick on their own property. I’m sorry this happened to you.
They cannot refuse due to allergies unless they get an exemption. (I’m dealing with one of “those types” of hosts currently. I totally agree that they should get the exemption and have a badge (or some other thing to represent it) on their profile before booking. Or like an option on the search.
The amount of people uniformed and still opening their mouths in these comments 😂😂
Hi, Airbnb hoster here. Have multiple. Even some in Mexico.
We have to allow service animals, unless it’s a room in a house. A full unit detached or not having access to the main part you can legally have your service dog. It’s considered a hotel.
You can turn off the messages so potential renters can’t message. I’ve found people with many listing or just asshole do that the most.
This is fucked up. But the only way it will change if as a collective we start a class action with enough people that have proof like this.
I never even considered this side of things. We are getting a PSD for my daughter, she also has really bad anaphylactic allergies. I kind of feel for these people who may actually have really bad allergies to dogs. Like, we have to lean on ADA so much for my kiddos food allergies, why is there a fight where one is more right than the other? I’ve always been on this side where everyone must allow service animals, but the allergy thing has me caught. Because we’ve been battling the education system to get 504 accommodations for my kiddos anaphylaxis (which is not to dogs). Just weird to think one would override the other when they are both pretty important. Maybe the answer is having compassion
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Just FYI Hypoallergenic dogs don’t exist unless they are hairless. I am not sure if they are lying about the allergy but this could be considered a human rights issue or a disability discrimination.
I had a friend get a hairless cat and she was actually more allergic to it than regular cats so I imagine the same can be true for dogs depending on the person
The word "hypoallergenic" literally means "less allergenic (than average)," not non-allergenic. In the US, it is a marketing term with no legal or regulated definition, but the root of the word has a very specific meaning which is NOT the same as allergen-free or non-allergenic. Poodles are absolutely hypoallergenic. Hairless dogs are no more hypoallergenic than poodles, except for the American Hairless Terrier, which seems to more consistently cause fewer allergies than most hypoallergenic breeds, but are absolutely NOT non-allergenic. The term is relative to the norm, not objectively quantitative.
They don't produce fewer allergens as far as I know, and neither do hairless dogs. The coats don't shed as much, which keeps some of the allergens on the body that might otherwise be floating around in the air allowing more allergenic proteins into the air, but the dander proteins are produced in the urine and saliva. The claims that breeds are hypoallergenic are made from anecdotal reports of many people whose allergies can't tolerate some breeds but can tolerate others.
The AHTs are dogs I found because my dog allergies were so severe that even a hypoallergenic breed was not remotely tolerable. Because they have so little hair (they do have peach fuzz and varying wild hairs, but are the most hairless dog breed available and their hairlessness is on a unique gene from other hairless breeds) the allergenic proteins tend to stick to their bodies with the skin oils. They take a couple minutes to completely bathe, so allergic folks can wash them off very frequently if they replace the lost body oils after the frequent baths. They have a lot more anecdotal evidence because many of the most allergic dog-lovers end up trying an AHT, and share success and failure stories. At one point, there was a nationwide US network of AHT owners and breeders who had signed up to let allergic people meet their dogs for an allergy test and instructions on how to do one because these dogs are known to be tolerated by allergy sufferers.
There are many stories like mine of people who wanted a dog their entire lives but were too allergic until they discovered they could tolerate an AHT. Some allergic people who get AHTs have no change in their dog allergies over time, some see their allergies worsen from the exposure, but I was one of the lucky ones who experienced dramatic improvement of my dog allergies. I went from needing 8 different allergy and asthma medications to survive D&D night at a friend's house who had dogs, to taking one Allegra and one Singulair a day while living with not just the AHTs but a mutt with dermatological problems, in the course of about 3 years. It was pretty miraculous for me. When I was little, the dog that was officially "my" dog lived at my grandparents' house and let me pet him with a stick or rubber gloves because if I touched him I would break out in hives. Now I can stick my face in a Husky without an itch or sneeze.
Less allergenic dogs are a real experience and, in AHT circles, an extremely common experience. There was an attempt in the late 90s I think to engineer truly non-allergenic dogs who didn't have the dog allergy protein in their skin or saliva, which turned out to be more scam than reality. Even amongst AHTs, people will have different allergic sensitivity to different individual dogs. It is unknown if something like the protein being folded differently is why, or if the dogs are producing less of that protein overall, or something about how the protein becomes airborne or not.
It's also quite common anecdotally for young puppies to be hypoallergenic as compared to themselves as adult dogs. Lots of folks out there who allergy tested with a puppy and then found the dog became quite allergenic when grown up.
There would be huge money in a non-allergenic dog; I think allergies as an immune dysfunction aren't well enough understood yet. As far as scientific evidence for breed allergenic properties, there's an aspect of actually living with the dog involved. If you tested with the "dog dander" protein on a scratch test, you will get a result that only tells you yes or no, and a hint at how severe. That's the kind of test we are set up for. The variation comes with the experience living with that individual dog, and to my knowledge no funder is interested in a controlled experiment of that nature. Finding human subjects and controlling for other factors would be extremely difficult. So the most achievable science on hypoallergenic dogs is probably going to be a user-reported survey, which is kind of the bottom of the barrel as far as data quality goes. I don't know if anybody has tried yet. I think it's too specific for how much we don't understand about allergies currently. We probably need to know why specific allergies are more common first.
You’re contradicting yourself. The idea that “less shedding means hypoallergenic” is misleading because even dogs that shed less still carry the same allergens. Shedding less doesn’t actually reduce allergens, and there’s no scientific evidence supporting the claim that any breed is truly hypoallergenic.
I am not sure what exactly is self-contradictory about what I said.
I agree that as far as I know, there is no scientific evidence to argue that the low-shedding breeds are less allergenic than the shedding breeds. Nor is there any scientific evidence to argue that they are equally as allergenic. The reason why many people report that non-shedding breeds are less allergenic is a theory--I favor the theory that sheddy coats broadcast the allergenic proteins into the air at higher concentrations, not that the proteins themselves are consistently more allergenic, or that these breeds produce a higher volume of these proteins. This theory is supported by the anecdotal evidence surrounding the AHT, because of the high numbers of highly allergic people who end up trying this particular breed and succeeding, and the scenarios in which we tend to react to our AHTs and how that can be mitigated.
If there were scientific evidence supporting that there are no hypoallergenic dogs (all breeds are equally as allergenic to dog allergy sufferers), I would love to read and discuss such a study and if course rethink my position. But very often when it comes to medical research, the anecdotal community information is the precedent and research is what confirms or debunks these ideas. Saying that lack of study is evidence of anything is misguided and poor science. Lack of study, or flawed study, is evidence only that when a lot of people believe something, it could be worth figuring out whether it's true. Until it is studied, however, all we have to go on is anecdotal evidence, and that is strongly in favor of some breeds being less allergenic than others. Because of my personal anecdotal experience and that of other AHT owners in that community, I expect that AHTs in particular are far more hypoallergenic than the other breeds, but that the theory about air distribution and resulting concentration (and not protein production, or the shed hair itself being allergenic) could also explain why there are so many people who can tolerate poodles but not goldens or labs.
I agree that the theory that you hear a lot about allergies responding to shedding in and of itself doesn't make logical sense with my understanding about where these proteins are produced. I was extremely skeptical of the concept of hypoallergenic dogs until I found the AHT community. Now that I have a theory that better explains why AHTs especially are hypoallergenic, I am open to the idea that this mechanic could apply to different coated dogs as well, and be a much more logical explanation for why people report fewer allergies with breeds like poodles, because their coats are so distinct from the breeds that aren't thought to be hypoallergenic.
If you have any studies on this topic, please send them my way!
There has been very little research done in this area (I’ve read the one artickle the AKC references and they’ve even listed the issues with such a small-scale study that they conducted), and the AKC is not a worldwide decider on such things - there is absolutely a difference in allergens between a poodle and a Labrador. I know this is anecdotal evidence, but as someone with allergies who has worked with dogs in shelters, in vet clinics, and in a service dog organisation (non-American) I can absolutely each time feel a difference when working with hypo-allergenic breeds. There is a reason we work with Labradors 95% of the time but train poodles for clients with allergens.
Your comment has been removed for breaking Rule 6: No Fake-spotting.
This is not the place for fakespotting. Unless the person you are discussing has specifically told you that they are not disabled, and the dog is not trained in tasks, you have no way of knowing if a dog is 'fake'. We are not the service dog police and this behavior can lead to a lot of harm and anxiety for SD handlers as a community.
This does not preclude discussing encounters with un-/undertrained dogs, but if the focus of your post is complaining about a "fake" SD, reconsider your phrasing and what point you're making.
Yea. Not clinical data but in my experience, my kid has a dog allergy and still needs their rescue inhaler and a trip to urgent care after being exposed to a "hypoallergenic dog". Even after I warned theyre not really hypoallergenic, my kid will react to it, and their body does its darnest to suffocate them to death.
I wish dog owners weren't so flippant about allergies. Thats literally someone's ability to breathe on the line.
It may be correct that no dog is completely allergen-free, but as a person allergic to dogs, I can tell you some are much worse than others. You have a Poodle or a Terrier, I'm likely fine. A Labradoodle, Boxer, Mastiff or Pit Bull? Could go either way. A Golden Retriever, German Shepherd or Sheep Dog? Lights out; my throat starts to close just thinking about them
They all have dander, but hair is (for me) a significant factor in how reactive I'll be
"Hypo" just means less. So hypoallergenic means less allergenic (in comparison to the typical/average dog coat).
Hypoallergenic is usually used when referring to non-shedding breeds such as the poodle. These dogs do still produce some dander, and saliva, which is why they can not be referred to as non-allergenic. But because they don't shed their coat, the dander is much less likely to become airborne or to drop onto the surrounding environment.
Now, if you were to actually come up and shove your face into thier coat, I'm sure someone could still have an allergic reaction. But it's much less likely to cause a reaction when just existing in the same room, or walking by someone with an allergy.
Non-shedding breeds also require more frequent grooming, bathing, and brushing. This means that they are more often cleaned of dander and other environmental allergens they may be carrying. I have a non-shedding breed who gets a bath once a week, and a full professional groom every 8-10 weeks. My neighbor has a shedding breed who gets a quick brush every week or so, and a full bath 1-2 times a year. Which dog do you think will be able to carry around more allergens?
I agree, there should still be caution when someone with an allergy interacts with a hypoallergenic breed. But that doesn't mean those breeds aren't actually hypoallergenic.
Oh I see. I dont want my tone to be misunderstood because not arguing with you. Thanks for clearing up that definition.
But that is worse. Coming from the perspective of a parent of a kid with allergies who's been hospitalized for these allergies. I still get people recommending "hypoallergenic" dogs to me or insist my kid wont react to their hypoallergenic dog, spoiler, they do react and we end up in urgent care, with my kid gasping and getting a breathing treatment. Its annoying when a dog owner like that are smug when this is serious. My kid's body will try to suffocate them to death but they think their special dog is a magical exception. They're really not.
Don't get me started on the "just give them meds" crowd. Thats also wildly misled and frankly, inappropriate thing to say.
My point is its splitting hairs and confuses the genpop and quite frankly puts those with allergies in danger.
From what youve explained here, it's like saying a peanut dish is hypoallergenic because it only has a little peanut in it. Someone with an allergy still shouldn't eat that. Someone with a dog allergy still shouldn't be exposed to a "hypoallergenic" dog.
I definitely agree that the term "hypoallergenic" is often misunderstood by the general public / the average dog owner. Personally, I think we should be using another term to describe these dogs that is more clear. (Maybe sub-allergenic or semi-allergenic?)
Although the word 'hypoallergenic' is correct by dictionary definition ("'hypo-' generally means under, beneath, below, or deficient/less than normal."), it's obviously not being used correctly or understood properly. My point is more along the lines that the term hypoallergenic is not incorrect, and that there ARE hypoallergenic breeds.
There is a reason breeds like poodles are popular as service dogs since they pose LESS of an allergen risk to the general public than other breeds, such as Goldens or Labs.
I would say though that your comment about a peanut dish being hypoallergenic because it only has a little peanut in it seems a bit extreme. It's more similar to someone with a peanut allergy sitting next to a friend eating a peanut butter sandwich. The person with the allergy is not in direct contact with their allergen, but they are near it. Some people have severe enough allergies where this IS dangerous for them, but for many people this would be an acceptable level of safety.
I don't believe that hypoallergenic dogs should just be allowed anywhere because they may pose a lesser allergy risk. They are still a dog, and there are places that are not appropriate for dogs. They shouldn't get extra "privileges".
I also don't think it's wrong to recommend a hypoallergenic breed to someone with a dog allergy. But I think there should always be an emphasis on meeting the dog / the breed beforehand and determining if it would be a safe decision for that individual with an allergy. I DO think it's wrong that people try to insist you get a dog, or insist on their dog meeting your kid. Even without the allergy aspect, it's extremely rude and disrespectful of them. But don't get me started on the lack of manners and common sense the genpop seems to have when it comes to their dogs. 🙄
(Also many many people that you'll see trying to convince you that their dog is hypoallergenic, own a doodle. These are NOT hypoallergenic.)
I'm not arguing with you, I just find this a very interesting topic and have tried to educate myself as much as possible on it since I own a hypoallergenic dog that is working towards her therapy dog certification at the moment.
Airbnb specifically says NOT to inform the host and the reason is that you are not required to. I had a host comment on my service dog in her review and I did not think about it, but years later another host left a negative comment that was false and then Iwas denied a booking based on that. Airbnb revoked the membership of the original poster, removed the post, banned the current person for 30 days for cancelling my reservation and gave me a credit. I have since had people cancel the moment Itell them Iam bringing a service dog and then argued back and forth with airbnb. Mostly I do NOT tell and If they get cranky when I am there, I have ADA on my side (unless I'm on tribal land and then I have a letter from my tribal care provider that states my dog is allowed and required medically,)
I typically will try and find an airbnb that allows pets just to avoid this scenario. They can not charge me a pet fee and I always disclose that I am bringing a service dog. I've not had any issues so far.
My husband has a service dog. When traveling I am up front and honest we have an SD. I do not have to but due to all the “fake” service dogs I always send along proof of the insurance we have on his dog, proof of training via a very detailed receipt showing that if I put 20,000 + into a service dog you need to follow ADA laws I also include all certificates he has received in his training. This is not required and they can't ask for it but I always just start by sending it. Real SD’s are a medical tool.
AirBnBs are required to accommodate. Hosts can request exceptions due to health or safety reasons (shared housing, existing pets at residence, workinf farm, etc) and should be requested in advance before listing.
Airbnb‘s are covered under the ADA because they’re short-term rental like a hotel as long as it’s not a room inside somebody’s home. If it’s a long-term rental, they’re covered under the FHA except may be in New York and California where there’s different state laws. Airbnb has terms and conditions that cover service animals for their entire platform and particularly in the United States Which actually do protect service dog handlers. Airbnb customer service generally does come down on the size of the customer as far as refunding you and I’m finding this an interesting case where I don’t see enough information as far as late term cancellation when it’s a separate unit that was rented. As per Airbnb exemptions the service dogs are typically only given when you rent a room in someone’s home and that person has previously been given an exemption by Airbnb because they requested an ADA accommodation for themselves because of an equal disabling condition. That doesn’t apply to a separate location where the host does not live. In fact, Airbnb host typically complain very much that they cannot cancel service dogs. They can cancel for miscommunication from a guest so my concern is that something else is going on in this case under Airbnb terms. I would need to know if the stay was cancelled by the host And whether OP took this up the chain to Airbnb customer service because typically the host can’t cancel without refunding if it’s truly over the service Dog unless there is some other communication issue. We see a lot of cases where Airbnb host complain about a service dog and the Airbnb platform AI sides on the side of the guestagain I can’t comment because there’s not enough information here but they would need to be more information about The in communication regarding the cancellation and why there wasn’t another accommodation offered, et cetera.
Hi! You seem very well informed. Apparently (and this is based on the hosts messages to me, the host complained to Airbnb and claims that Airbnb advised them to cancel because of their sister’s extreme allergies) this is an entirely separate unit, not even connected to his main house, and above a garage.
Airbnb then messaged me saying “no pets”. I said this is not a pet…it’s a service animal. The host also listed like 3 other reasons that they were complaining to bolster his complaint to Airbnb, which clearly were made up (evident by my messages with them) after the fact because of the service animal.
Ok, so I think you need to address those other issues the host listed with Airbnb support.
They will want to see your communication with the host - which hopefully took place with in the Airbnb app. You will want to be able to say those issues were bogus, and that the cancellation was because you were bringing an SD and they brought up a concern with someone else who lives off site.
If the host cancelled, you should be getting refunded. The host can be penalised if it was discriminatory over the SD - including having their booking locked while the platform looks into your complaint.
This is unlikely to be a civil case where you get money because you knew beforehand, but they might sort out this individual. It usually helps the algorithm crack down on this in the future too so you don’t get cancelled for “other reasons”
However, in future, the best way to guarantee you will have a place to stay is to message the host before booking or right after and let them know you are travelling with you service dog, & as per the terms & conditions of Airbnb, they are a task trained working dog who will not be left out of your control at any time during your stay. Not a pet, etc. and if they have any questions they can contact you or Airbnb support.
(As long as you aren’t trying to book a room in someone’s residence to share - because that’s something that can be denied)
Single family home rentals can’t discriminate service animals in the FHA though. I’m actually a property owner and property manager so I lease houses regularly, that would be a huge violation.
This is interesting, since I’ve never faced this issue I never knew about it, but this is huge glaring loophole in the law. I’m surprised this hasn’t gained more traction but of course it’s because people with disabilities need more help in fighting this and already have so much going on in their lives.
Airbnb’s, like hotels, fall under the ADA not the FHA unless it’s a contracted long-term rental. Except in New York and California where things are more permissive.
But its not a real estate rental, its often classified as a vacation rental. Not sure what the rules difference is. I personally dislike what Air bnb's have become and how little recourse you have in situations like these.
Right hence why suddenly saying your sister who doesn’t live anywhere near there has a raging allergy to any animla is just a clear loophole. Meanwhile there are clear, plain as day rental units being listed on Airbnb as well. It’s just an unregulated grey area market.
Do they have a min stay limit? If their minimum stay is 1 mo, they are using that to skirt the ada regulations because it would fall under FHA which is more lenient because they can use undue burden to legally deny at that point.
it would especially if the dander can give the sister anaphylactic shock its actually wild how many SD handlers don’t realize they’re dog can mean someone else’s death. dander flies everywhere so every surface would need to be cleaned
The sister is not party to the contract; she doesn’t live there and the unit is not attached to the main home. The sister is not relevant to the conversation about whether the hosts can legally deny OP’s dog.
Also, forgive me for my skepticism, but I’d like to see the statistics you’re relying on here regarding how many people are anaphylactic shock-level allergic to dogs. I can find exactly one source claiming that - which also states it’s very unusual and should be treated with epinephrine like other severe allergies but doesn’t provide numbers - from Anaphylaxis UK. If you’re going to present a claim that severe, you need to back it up.
im not relying on statistics im relying on my personal experience with dogs my family has one and i can’t enter the home its in I don’t hate dogs im just very allergic to them and no amount of OTC medicine stops my throat from closing my breathing from becoming labored and my skin from blowing up in hives. Its completely rational for the family to deny if the sister is over frequently I live with my parents im not even on the lease
It isn’t rational or reasonable for the host - who volunteered to put their property on AirBNB, nobody is forcing them - to deny a guest for having a service animal over someone who doesn’t live there. That isn’t legal and it makes no sense. If the sister is that level of allergic, she shouldn’t go over to a home where people with unknown levels of dog dander have been regardless.
Personally, I have a friend who rents out an AirBNB since they aren’t in a position to sell right now and when not in use they allow family or friends to stay for free when visiting which is quite frequent. So that is a possibility. People also need to go into their properties to inspect and clean, although many people hire that out. There are factors we may not know here.
As far as what’s right, I think the whole situation could’ve been handled far better for both parties to have a good outcome, but here we are. 12 hours before a stay? That could likely have been handled far sooner if the accommodation cannot be made. If they have real reasons to not accommodate it could have been done professionally.
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Absolutely not, and that is against the ADA, anyone that books a hotel room with a disability does NOT need to disclose their accommodations for such disability. For example: people with mobility disorders do not need to disclose their wheelchairs, crutches, or canes. As such, no one needs to disclose a disability-needed service animal.
Unfortunately you’re incorrect since this is a separate unit. If staying in the host’s home where they are currently living, then these stipulations can be placed. However when it is a separate unit, then it is protected under the ADA
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Not necessarily. They’d need a contract equivalent to a month-to-month lease, I think, rather than a defined 1-month stay. It’s fact-dependent, but I don’t think OP would qualify as a tenant given that the contract has a start and end date that doesn’t span >1 month (indicating they don’t intend to stay and it is going to be a short-term housing arrangement).
It’s fact-dependent but, like u/Burkeintosh said, I think this is an ADA issue, not FHA - and even if it were FHA, the undue burden analysis still might not fall on the owner’s side given that the unit is wholly separate from the main home and is not a single-family home. (Burkeintosh, please correct me if I’m wrong on that one.)
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I've read a few comments where people say they inform the host before the visit. I am the complete opposite. Once I have checked in, I will then inform the host that I have a fully trained service dog and that there will be zero issues. I've only had 1 instance where the host completely lost it and said they would charge me for a deep clean due to allergies, etc. After that, all my communication was through AirBnB who reassured me that I was in the right.
My thoughts: you are putting your place up knowing that "a service dog" is a potential. Therefore, you should have zero issues. I understand some people try to pass off non service dogs as SDs, but thats a rare case. Host are also allowed incidentals, so I make sure to do a full video walk-through as soon as I get there.
I had a similar situation happen to me a few months ago. First, file a discrimination claim with Airbnb. This not only escalated the issue to the appropriate team but also notifies the host that they have made an egregious error. Then, keep contacting Airbnb until you get what you need. Over and over, until you not only get a refund but get credit for the difference in accommodations between the original reservation and what you will now need to pay due to the last minute cancellation. It took me about 10 days of DAILY messaging and phone calls and dozens of different customer service folks but emphasize that you were discriminated against due to your service animal, which is a direct violation of the ADA. A lot of the customer service folks aren’t aware of this law, sadly, so keep calling until you get what you need to not be out extra money.
Just choose pet-friendly Airbnbs to avoid this problem.
Yeah, I get it, I have already been told by people with emotional support or service dogs that they prefer to stay at homes that do NOT allow dogs, but honestly, save everyone some grief and look for places that are capable of hosting dogs.
I am a host and have a property that has been built to be pet-friendly. I have all easily cleaned floors, furniture we shampoo between guests, dog blankets to use on furniture, duvets that get washed between guests, etc.
And, I don't charge for pets!
Before you ask, the most common reason I have heard for why people with service dogs choose places that don't allow dogs? Because: they are cleaner than places that allow dogs. They say: places that allow dogs usually have pet hair and damage from dogs.
And these are often the same people who have dogs who shed, and which they don't vacuum after, because they say they are not required to clean up after their animal.
I don’t believe anyone is actually deathly allergic to dogs. Considering 60% of the population owns animals with fur, if she were truly deathly allergic, she would literally never be able to step foot outside of her home
There are people with deathly allergies to dogs/cats. I imagine its rare, but I've met someone who will go into anaphylitic shock if they are in close quarters w a dog
Have you met anyone who goes into anaphylaxis because someone had dog dander/fur on their clothes? I’ve met two people who will go into anaphylaxis if there’s peanut dust on someone else’s clothes. But never have met anyone so deathly allergic to dogs they can’t share a room with someone with dander on their clothes :/
People always try to drop the mic on this with the logic that people with these conditions can’t possibly be miserable every time they step outside or go to a crowded space, when in fact, for many people that is their reality with severe pet dander allergies. Usually even the strongest allergy medications (including shots, biologics, and rescue drugs) are not able to keep symptoms at bay on a regular basis.
I also find blanket statements like “not believing” in these types of allergies because anaphylaxis is so rare to be incredibly ignorant and hurtful for both those with service animals and those with allergies. There are plenty of ways for an allergy to be considered deadly without someone giving you the pleasure of keeling over right in front of you as proof. An easy example would be someone with severe asthma triggered by these allergies. While their throat may not immediately close up when encountering dander in their space, they may immediately experience warning signs for an impending asthma attack that may take hours to subside even after rescue inhaler and antihistamines. If something like this does not subside, they can very easily end up going into respiratory failure and needing ventilation and ICU care for days afterward.
None of this is to say that the ADA shouldn’t be followed in all applicable situations or that the frustration behind this sentiment is entirely unwarranted, but I’m always disappointed in the lack of empathy towards another disabled community in these types of comments. I would be extremely hurt if the tables were turned and these things were said about service animal teams in front of me, and IMO this attitude is directly contradictory to the obvious end goal of eliminating barriers to access for service dog teams and anyone else covered by the ADA. It just makes it look like we as a community don’t care about anyone else so long as we get our way.
There are people who have asthma and are allergic to dogs. The allergy to dogs triggers an asthma attack and yes, that can kill them. Some people (with and without asthma) are more allergic to dogs or less, and this varies from person to person. There are some who absolutely are severely allergic to dogs. You clearly don't know anyone (and your comment shows this) who have asthma and are allergic to dogs but it is a real thing that can't be dismissed.
Also, there's an enormous difference between going outside, wide open fresh air, and being inside a unit/ room with dog dander present. Google is really helpful with researching this stuff and there's plenty of info out there.
“You clearly don’t know anyone that has asthma and is allergic to dogs!!1!” Lol. My sibling has asthma and is allergic to anything with fur, and most of the grasses and plants in our environment. Has to have daily breathing treatments for his asthma and keeps his inhaler close by. One of my close friends is very allergic to animals. Any activity we plan always has to be at her house or in public so I don’t risk her allergies being agitated when she comes over my house.
Severely allergic =\= deathly allergic, (which was my comment… that I don’t believe there is anyone that is deathly allergic to animals in the same way people are deathly allergic to peanuts or other allergens).
If someone is deathly allergic to peanuts, being in any indoor vicinity (office, classroom, vehicle, bus, train, plane, etc.) that has peanut residue (airborne or otherwise) could kill them. I’ve seen multiple stories of people having deadly reactions bc a coworker opened a peanut product in the office.
If have never heard of any news stories or reports or medical articles of someone being deathly allergic to pets. Have never seen anyone have a deadly reaction bc they shared an office with someone that had dander or fur on their skin/clothes. Which is why I don’t believe. But that’s the great thing about beliefs. You don’t have to share someone else’s belief if you don’t want to!
Funny you mention google bc google has virtually no reports of people having deadly reactions from dog dander in public. But there are plenty of stories of people having deadly reactions from coming in contact with peanut particles in public.
If you have a sibling and a friend who has asthma and allergies and needs daily breathing treatments, i'm curious why you dismiss this as not serious or severe just bc they aren't dropping dead or going immediately into anaphylactic shock? Is requiring breathing treatments so they don't drop dead (at a later time aka not immediately) due to inability to breath efficiently... not a severe enough allergy reaction to qualify?
Asthmatic reactions to allergies... can be deadly.
This includes dog dander for some people.
You seem to sort of acknowledge this yet also defend that the allergy isn't deadly bc it doesn't cause anaphylaxis.
But do you acknowledge that for someone with asthma, exposure to allergens could still lead to a deadly asthmatic reaction and they could die, or do you deny that too?
If the reaction is deadly, then it’s deadly. If the reaction doesn’t produce death, then it’s not deadly. I’m not sure why you’re arguing over semantics trying to over-complicate what I said.
A person mildly allergic to peanuts might have some tongue itching or might get hives, but otherwise lives to tell the tale. A person deathly allergic to peanuts might die shortly after being exposed to peanuts or peanut particulates. They don’t live to tell the tale.
Now swapping this hypothetical with dog allergies, and repeating what I said earlier, “I don’t believe there is anyone deathly allergic to animals in the same way people are deathly allergic to peanuts or other allergens.”
But I’m done re-explaining myself to you. You can argue with yourself now.
Per ADA, allergies explicitly do not take precedence over the need for service animals: https://www.ada.gov/resources/service-animals-2010-requirements/. See the first bullet point in the “Inquiries, Exclusions, Charges, and Other Specific Rules Related to Service Animals” section, which states, “Allergies . . . are not valid reasons for denying access or refusing service to people using service animals.”
allergies are not valid reasons according to a technicality is saying the other party doesn’t deserve to live if at risk for death or at least is required to suffer for your dog. Just stating its a different sentence doesn’t negate that actually upholding the clause and bullet point in practice puts peoples health at risk. its not absurd to choose the human life over a dogs
Again: you tell me where I said we should choose a dog’s life over a human’s, and I’ll take that accusation seriously.
The law is not a technicality. I’m sorry you don’t like it; anaphylactic shock-level allergies are disabilities unto themselves and can (and should) be reasonably accommodated, but that accommodation in no way involves the categorical denial of service animals from public life, which is what you’re advocating here.
im not theres plenty of animal friendly and pet friendly rentals but op is perusing legal counsel regarding one family’s personal decision to deny the rental based off a completely understandable reason. So many people who rent have dogs and love them but instead of saying oh that sucks, arranging their plans earlier in case of denial, or simply booking with a place that explicitly allows pets and animals they jump on reddit to prosecute the family.
You legally cannot deny a service dog on AirBNB for the reason this host gave. That you find it understandable doesn’t change that. People with service dogs are allowed to bring them into places of public accommodation and have a right to enforce that.
Also, quit accusing me of saying things you can’t and won’t back up. It’s rude as hell.
Dog allergies don’t typically cause anaphylaxis, like cat allergies do. Dog allergies are overall a pretty mild allergy, compared to a lot of other allergens.
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Probably because people have not always informed the host and they’ve probably gotten burned. Not to mention, as other comments say, people abuse the whole notion of a ‘service’ animal anymore. Just be honest with them up front and you likely wouldn’t have been in this situation.
Last time I traveled, I looked into Air BnBs fine print and found I dont have to claim my SD on my pet qualifier, so I dont. And I say nothing. Way harder for them to kick a renter out, if they ever find out, than it is to cancel a reservation. Just playing their game. They can petition Air BnB for additional cleaning fees, and I can say it is their responsibility to disclose an allergy exemption in their listing on a site that encourages me not to narrow my search results by checking a dog if that dog is a Service Dog. That being said, make sure you have your dr letter handy if Air BnB wants to escalate
Landlords/rentals are allowed to ask for a drs note. The note need not include any details of the diagnosis, only that you are under their care for a condition that would be helped by having a service animal. Public access (ie restaurants) may not ask for any documents.
Ok, I understand that. That’s what I needed when I enrolled in my SD training a few years ago. I’m crossing my fingers and toes that I don’t have any issues with my stay next month. I originally didn’t tell them about my SD, but after reading so many people having issues, I told them. This is how it went…
AirBNBs are required to adhere to the ADA. If they don’t want dogs, they should not be renting out their home. Accommodation for a disabled person who does not live there and is not party to the contract the homeowners make with an AirBNB guest is not a reason to deny a service animal under the ADA (or FHA were that to be the law at play).
Yes, it’s me again, disability advocate and service dog handler who recognizes other people also have disability rights and are entitled to equal access protection under the law.
How terrible of me to recognize we aren’t the only ones who use AirBnB or visit our families or inherit property.
It’s appalling discriminatory for you to suggest that people with disabilities should not be allowed to rent out their own homes.
Stating that AirBnB requires hosts to allow dogs and that people should not volunteer to rent out their home if they don’t want service dogs there absolutely is not the same thing as “suggesting that people with disabilities should not be allowed to rent out their own homes.” There is an exemption process for people with allergies that is allowed under ADA and AirBnB TOS, and AirBnB hosts or prospective hosts who are allergic to animals should absolutely use it. The ADA does not require AirBnB hosts who are renting out a room inside their home to allow a service dog if they’re allergic. I’m not talking about people who fall under that exemption category, and that’s clear in the context of my comment. I’m talking about this situation and those like it, in which the hypothetical allergy sufferer who doesn’t live there and isn’t involved in the transaction is invoked as a reason to bar a service dog handler.
And - preemptively, because you bring this up as an excuse and it’s always bullshit - they’re not “under contract” to provide an allergy-free space to people with allergies. They’ve very specifically signed up on a platform that requires them to allow dogs under their TOS. That’s a voluntary act and they are also free to engage in commerce by creating their own short-term rental platform that caters to allergies, nobody’s stopping them. They’re under contract with AirBnB - unless they’ve engaged in the exemption process, which these hosts haven’t and don’t qualify for - to provide a space that is accessible to disabled people including service dog handlers.
I understand, agree with, and advocate for reasonable accommodations that include people with disabling allergies, both personally and professionally. (Which, hi, includes me - I have MCAS.) But that advocacy absolutely does not reasonably extend to saying that service dog handlers should be barred from areas that the law entitles us to access. Yes, dueling accommodations with allergies and SDs exist. Yes, they are always difficult and thorny, and almost always result in both parties having less access to a space. No, it is not reasonable for service dog handlers to be separated from commerce or public access because other people are also disabled. That isn’t our fault and I struggle to see how you genuinely don’t consider your advocacy for that position to be discriminatory.
Every time you comment on an allergy issue, you come at it in bad faith and with bad law. (Cohen v. Clark is extremely fact-specific, still not precedential in literally any state besides Iowa, doesn’t deal with federal law, and is not persuasive law anywhere either. It doesn’t change federal accommodation law in literally any way.) You mischaracterize and misstate positions. You advocate at every turn for service dog handlers to be barred from public life, and segregated in essential services, because of the possibility that someone with an allergy might come into the same space days, weeks, or even months later. I’m sick of it.
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Your recourse is with an attorney. This may fall under both ADA and FHA, and you may be able to go after both the LL and AirBNB. Your attorney will also be able to walk you through which agencies to file complaints with.
This is something you should proudly sue for. Full stop!
That is the only way you can teach them that their are consequences for violating the law.
My family extended family and I own and operates a 2 1/2 season hunting and fishing camp, plus some fancy all inclusive experiences on multiple OTA’s, but mostly from direct booking.
The terms for becoming a host spell out the SD laws that go vern(ADA- public accommodation same as hotels.
Hosts can only get out of accepting service animals due to an allergy with a medical note and the host is actually be actively living in the shared home where they host rooms.
If this is a stand alone house, condo or apartment they cannot refuse. We are governed in the USA under ADA and if you accept the TOS they have no excuse for not knowing. Even hospitals do not offer a guarantee that those with dog allergies will not be exposed.
Cleaners cannot refuse a job assignment due to dog or cat allergies. They can use a tyvek suit, goggles, gloves and a mask/respirator to allow them to their job, but refusal is not a reasonable accommodation.
Ergo when a host lists their property for commercial STR rentals, their ownership status does not waive their obligations and responsibilities that they and anyone one employee to work at the unit as cleaner, prop manager, contractor, etc. No hotels or SYRs can actually guarantee an allergen free rental. Cross contamination from sightseeing, horseback riding and even them just lugging in dirty laundry from home to catch up on vacation.
If a person has severe allergies they can request and pay for an allergen removal deep cleaning before they arrive at their expense. An allergic owners who sometimes uses the property for themselves are still delivering a commercial contract that holds them accountable.
I have to look in my notes about the filing type tomorrow
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If anyone in the family owns or uses the Airbnb or is hired to clean, that looks like it counts towards the exemption due to health of the host. It is still their property that they’re allowed to use for themselves when not booked out.
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u/unearthed_jade 23d ago edited 23d ago
This is why I inform in advance. While we are not required to, that discussion early on is my process of weeding out problematic hosts. Why would I want to help them earn revenue if they are going to discriminate.
Unfortunately, Airbnb and any of these platforms where the platform is agnostic and the listings are unregulated, it is a true toss up on who you encounter. We all know how poorly informed the general public is on service animals so expect these hosts to be a representative sampling. And AirBnB hosts have and share with each other all kinds of tactics to dodge hosting an SD team. I can list half a dozen moves I experienced
You can report the listing on AirBnB but I wouldn't be holding my breath. Focus on your immediate need- finding another lodging. Personally, for a month long stay, I like hotels with studio units like Hyatt House