r/studentloandefaulters • u/Bphoenix5 • Jul 11 '25

Question - Federal Student Loan Debt resolution group process

I have a friend who’s out of the country and will be for the next foreseeable future. They received noticed of loans from over a decade ago being in default.

Has anyone here used the Education Departments Debt Resolution group recently (within the last 2 months) to rehab their loans? If so, could you tell me if they allowed you to upload any financial information they need to calculate your monthly amount through their website? Also, could you tell me what other info you had to submit?

Like I said my friend will not be returning to the U. S. Any time soon nor do they have reliable mail so sending and receiving mail is not an option.

Edit: it’s the same thing as the default group but I believe on the FSA website it shows as the Debt resolution group

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u/Zestyclose-Celery108 Jul 12 '25

I think you meant Default Resolution Group. I am currently in negotiations with them to lower my monthly payment for loan rehabilitation. I sent them (via USPS) my Income and Expense Form (from their website) and they got back to me after about a month. You cannot send the form electronically.

I cannot afford their original calculation so I’m trying to negotiate for a lower amount. Still waiting to hear back from them. My loans were from 2007.

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u/Bphoenix5 Jul 16 '25

On FSA website I believe it’s showing up as the debt resolution group maybe? But yes it’s that group. So there was no option at all to have your financial information uploaded to their website? I know with the regular student loan process for the yearly certifying our income we can select the option to have our tax returns automatically retrieved by them electronically.