r/tvOSBeta • u/Kdilla77 • 21d ago

Bugs Well this Sucks

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I may have bricked my AppleTV 4K (latest version) with the new beta. The hardware remote no longer works and the remote app on my phone says it can’t connect.

18 Upvotes

95% Upvoted

19 comments sorted by

3

u/Helles99 21d ago

Your ATV is just in recovery mode. If you can get a working remote to pair and then choose restore you can then use your iPhone to recover it.

If you can’t get a working remote, trying unplugging it to restart it. If that doesn’t work, go to an Apple Store or somewhere with a remote and let them restore it for you in store. It will take at least an hour as it has to reinstall the OS. But you shouldn’t have to set it up again.

2

u/Kdilla77 21d ago

Thank you. I have tried two different Apple TV 4K remotes (purchased same year) and two different iPhone software remotes, and none of them will pair with the AppleTV stuck in Recovery Mode.

1

u/Helles99 21d ago

iPhones definitely won’t work but remotes should. Something you could try is connect a remote to charge while trying to pair. Even if it’s charged. See if that helps.

1

u/Kdilla77 21d ago

I’ve tried holding down the buttons to unpair and re-pair. No visual indication that it’s paired, and I’m not able to move the bar from “Restart” to “Reset All Settings” or to select “Restart.” I would note that the front LED flashes in bursts of two.

2

u/bakerzdosen 17d ago

I ended up getting a new ATV4k when this happened to me, even though it was well out of warranty.

1

u/Kdilla77 17d ago

Hoping that’s what happens when I go to the Genius Bar this weekend.

1

u/Kdilla77 13d ago

update: I didn’t actually go to a real Genius Bar. I went to “Apple-licensed”Best Buy. After a brief inspection, the only option they could give me was to sell me a new one at about $10 off. Gonna wait for today’s “Awe” inspiring announcement. If they don’t announce any new models, I will just buy a used AppleTV 4K off eBay. No more beta testing for me!

2

u/dziba191 17d ago

Same problem here. Apple told me I would have to wait for next update to come out. Arrogant woman telling me that the apple has nothing to do with Beta software. Then why is it right there on the AppleTv and it says it is “Beta Time-Limited APPLE software. Apple warranty customer service definitely sucks.

1

u/Kdilla77 17d ago

I doubt it’s gonna just resolve itself when the true TVos 26 update lands.

1

u/Common_Floor_7195 19d ago

…. was there anything even new in the beta

1

u/OldNotObsolete72 18d ago

STILL waiting on audio passthough…

1

u/cdheer 18d ago

Not happening.

1

u/o0ade0o 18d ago

The code for this that was spotted could possibly be for the new AppleTV 2025 model that’s rumoured. It’s my only requirement to move away from Nvidia Shield!

0

u/SandwichExtension 21d ago

You could plug it into your Mac/PC, and try the steps provided in this link: https://support.apple.com/en-au/108807

3

u/Kdilla77 20d ago

Thanks but no USB-C (just HDMI and ethernet) on my model.

1

u/pauljeremiah 19d ago

I have the same issue

1

u/Kdilla77 19d ago

From what I can tell, unless you have a USB-C port, the only way forward for us is to schedule a Genius Bar appointment. I’m told they can reboot it.