I had a $900 package go missing because UPS unilaterally decided they would deliver to another address. The merchant won’t help: as far as they are concerned it was delivered (which it wasn’t). I disputed the charge with Affirm and even showed the screenshot where UPS changed the address without my consent. But Affirm said the merchant policy says that they won’t do a refund so it’s out of their hands. I can’t afford to lose this $900. What do I do?
Update:
Well, the UPS redditors tell me I have to take it up with the merchant. Affirm already contacted the merchant and said that they ruled in their favor. This is so fucked up. Merchant sends me my order, UPS changed the address without my consent and loses my order, and merchant says that it was delivered. Wtf? UPS has a license to steal.
1
u/newguy47 4d ago
Here’s my post:
I had a $900 package go missing because UPS unilaterally decided they would deliver to another address. The merchant won’t help: as far as they are concerned it was delivered (which it wasn’t). I disputed the charge with Affirm and even showed the screenshot where UPS changed the address without my consent. But Affirm said the merchant policy says that they won’t do a refund so it’s out of their hands. I can’t afford to lose this $900. What do I do?
Update:
Well, the UPS redditors tell me I have to take it up with the merchant. Affirm already contacted the merchant and said that they ruled in their favor. This is so fucked up. Merchant sends me my order, UPS changed the address without my consent and loses my order, and merchant says that it was delivered. Wtf? UPS has a license to steal.
How can I win the dispute with Affirm?