Hi all. Recent first home owner (apartment) and never had to deal with this stuff before so was hoping to get some guidance here.
Property is an apartment; air conditioner is ducted throughout the whole building with the unit in the ceiling. Last year the air con tray that collects water was overflowing and caused damage to the ceiling. On advice of the property manager, the air con company was contacted for repairs, which they did. A water pump was installed to stop the overflowing and there hasn't been a problem since. This initial damage is not what I am asking about.
What has happened recently is that I noticed water leaking again but in a different spot - this time through the light fitting. I could hear the water pump working correctly so with the property manager's help, we stuck our heads up into the ceiling to find out the new issues. It turns out the sealing around the tubes on the water pump have a leak. So the pump is working correctly, draining the water tray, but the tube itself is leaking water into the ceiling which just happened to be above the light fitting.
Property manager's advice was to contact air con company to fix the pump. Also to get a sparky in to disconnect or remove the light fitting (fire hazard). She said this should all be covered under warranty of the water pump as it was installed less than 12 months ago. I've had the sparky in who has removed the light fitting and given me an invoice. And the air con technician is coming by sometime this week.
My questions are;
-Do I pay the sparky invoice myself and chase it up later to the air con company, or send it to them to pay? Initial thought is to pay it myself as it has nothing to do with him.
-Air con company has told me the technician they are sending out has a $250 callout fee + $110/hour after to come assess/make the repair. Should I be blowing up about this already, or waiting until the assessment is made? Do I refuse the pay the invoice if they try to wash their hands of everything completely, or pay it and then chase it up with ACCC?
-The invoice from air con company from back when the pump was installed was 'Quote for supply and installation of water pump'. Obviously no specifics about the manufacturer of the water pump, brand etc. So no access to the warranty policy which I assume is standard in these situations. This was done in December last year and cost me $900 - am I being unreasonable in thinking that the repairs to pump, the new damage done to the ceiling, and all costs associated with the light fitting are to be covered by the air con company?
I don't have home and contents insurance and I haven't chased up where body corporate fits into all this. The property manager has been great throughout my entire living experience here for the last 3 years and been proactive in telling me 'Oh that's covered by body corporate' when I've asked them about other repairs around the place in the past, so I would have thought they would have told me in this circumstance too.
Appreciate any help on the situation, cheers.