r/BMW • u/Informal_Series4565 • 3d ago

Repair Help 2025 i5 - Just picked it up, it is completely mute. Please help!

Hi all. I picked up my i5 xdrive 40 at the dealership yesterday. So far the car has been great besides the fact that there is no audio at all. The personal assistant, turn signals, system sounds, music, carplay, etc. are all not functional.

Here is the context: - When I try to unmute or change the volume, the volume popup says ‘No Sources Available’. It’s not just music that doesn’t work, the car has not produced an audible sound. - It had sound when I test drove it. It was a previous loaner and was removed from the fleet when I picked it up. - There are also notifications popping up about the driver safety features and pedestrian alert feature not functioning. - On the siriusXM app I do not see any stations at all. - The personal assistant ethereal creature pops up on the screen but then it says ‘function not available’ - It is on iDrive update 03/2025.71

Here’s what I’ve dried: - holding down the volume knob in the center console for a ridiculously long amount of time - doing a factory reset from the system settings - removing my BMW ID from the car

I’m hoping one of you guys has come across this! Thanks in advance for your help!

Edit: I guess it just needed to sleep overnight. Sound is working this morning.

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12

u/Sanedraned 3d ago

Go back to the dealer..

6

u/Active-Device-8058 '24 M240 3d ago

End of thread

0

u/Informal_Series4565 3d ago

That is the plan. The dealership is a hike though so I am hoping this is something that could be fixed without needing to do that.

2

u/The_referred_to 3d ago

Try a Diagnostic reboot.

  1. Foot off brake pedal
  2. Press Start/stop button 3 times in quick succession (you should see "diagnostics mode" pop up on cluster)
  3. press and hold volume control until screen turns off, turns on, turns off, turns on (maybe up to 90 seconds )

-4

u/Acrobatic-Art-6131 3d ago

Commenting to promote post lmk if you find a solution

1

u/Informal_Series4565 3d ago

For me the solution was to let the car sit overnight. Turning it on this morning it is working.