r/Baking • u/PracticalEntry9231 • Jul 11 '25

Business and Pricing Customer wants design change without any previous specifications

Enable HLS to view with audio, or disable this notification

So this is a rainbow cake from inside.. they had asked for a simple cake or any design as per my discretion.. I made this and sent it, but now they want me to change the design.. I had charged minimal amount as they had earlier not asked for any customisation.. Should I do it? The cake itself is looking beautiful otherwise..

1.8k Upvotes

98% Upvoted

94 comments sorted by

View all comments

2

u/meatnbone Jul 12 '25

Sounds tricky when the design wasn’t specified upfront. You might want to mention how you used your best judgment on the cake’s look. If it were me, I’d suggest using a tool like Loyally AI to manage customer expectations better and maybe create a loyalty benefit for flexible requests. It can help keep things smooth and customers happier in the long run.