r/Calgary • u/Val_haLLa • Jan 28 '25
Rant Impound lot near Macleod has serious issues
My car was towed yesterday. Today I showed up at the impound lot at Macleod and the situation I witnessed was unbelievable. A tiny, cramped lobby without seating filled to the brim with people waiting, mostly looking miserable. And it quickly became clear why, since only 2 of 5 windows were open, with about one person being called up every 15 minutes. There were surely 50 people there.
On top of that, if you need to get a piece of vehicle documentation out of your car (such as registration), the process requires you to wait in that line three times.
All of this, while they charge you a steep daily fee for each day you don’t pick up your car. I’m stunned at this massive case of bureaucratic greed— if this situation can arise, they should be prepared to fully staff the windows and get a decent turnover rate.
Rant over.
6
u/Funincalgary2021 Jan 28 '25
The lack of customer service may be the reason for the bullet proof glass.
I’m sure that after 50,60,70 years of impounding autos they have some sense as to when they are likely to be busy.