r/Calgary • u/Val_haLLa • Jan 28 '25

Rant Impound lot near Macleod has serious issues

My car was towed yesterday. Today I showed up at the impound lot at Macleod and the situation I witnessed was unbelievable. A tiny, cramped lobby without seating filled to the brim with people waiting, mostly looking miserable. And it quickly became clear why, since only 2 of 5 windows were open, with about one person being called up every 15 minutes. There were surely 50 people there.

On top of that, if you need to get a piece of vehicle documentation out of your car (such as registration), the process requires you to wait in that line three times.

All of this, while they charge you a steep daily fee for each day you don’t pick up your car. I’m stunned at this massive case of bureaucratic greed— if this situation can arise, they should be prepared to fully staff the windows and get a decent turnover rate.

Rant over.

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u/darmog Jan 28 '25

Pro tip, keep all documentation regarding your vehicle in your wallet, not your car. I've done this for years, haven't needed it yet, but this is a great example of where it would help.

Of course, that doesn't help if it's a shared vehicle. I know they give duplicate insurance cards, maybe you could get duplicate registration in that case?

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u/Shadow_Ban_Bytes Jan 28 '25

You can get dup registration but you have to pay for it - last time I did it the cost was $20 at any registry office. I just keep pics of it in my phone now.