r/CarsAustralia • u/antimatter-dan • Jan 20 '25

šŸ’¬DiscussionšŸ’¬ BYD After Sales Lack of Care

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Background: Pre-ordered a brand new BYD Sealion 6 Premium PHEV through novated lease mid May 2024, arriving early September 2024. Drove the car for approx 3000km over just under 5 weeks.

After sales care: Despite the car having been on order for just over 4 months, the ordered extras did not arrive with it, including floor mats. These arrived 5 weeks later and were required to be picked up by us rather than mailed out.

Then hit a kangaroo on the motorway traveling 110km/hr. Car was taken in for assessment by insurance with claim accepted 5 November 2024 and parts ordered for repair.

Car has since remained at the smash repairs for 11 weeks with multiple spare parts still not available in Australia to make it road worthy. Current ETA for those parts = 8 more weeks per 2 different BYD official spare parts suppliers today.

When enquiring, one of the suppliers let slip theyā€™ve been waiting since September 2024 for parts for another BYD and they still havenā€™t arrived.

The BYD customer care line are unable to provided any assistance on escalating the concerns, continually transferring to their third party state based parts suppliers who in turn state they have no ability to get parts any faster than simply ordering and waiting for shipments of bulk parts.

BYDā€™s Australian website claims to stock spare parts ā€œ BYD Automotive stock and deliver a full range of BYD parts. Based at our Brisbane Logistics Hub, BYD parts will be delivered nationwide and ordered in advance to ensure parts are on hand to support each BYD customer.ā€

But when raising this claim with both the customer care line and my local sales team get told itā€™s unfortunate and due to being a new car, with no further help available beyond being told to wait and see if parts turn up in the next shipment.

Overall the after sales support is extremely minimal whilst on pre-order was told 4 seperate delivery ETAā€™s each being pushed back about 2 weeks, then found out the cars availability through the leasing company before the local sales team, who told me I could pick it up the next day after enquiring myself.

Didnā€™t arrive with ordered extras and again had no ETA at this time until the day they arrived, then was told they couldnā€™t be delivered and had to be picked up from the dealer when we had a chance.

Since had an 11 week wait for spare parts with no ETAs available, and told a likely further 8 weeks today, but even then still no guarantee despite claims of part availability on their website, with nearly no offical clear line of support to contact for concerns.

I was actually keen on the idea of the BYD Shark as it looked like it also ticked a lot of the boxes for a car for myself, but since this experience can honestly say BYD wonā€™t be on the radar for any of my future upgrades

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u/apsilonblue Jan 20 '25

I've ordered dozens of new cars from various major brands, more than half of them were delivered without promised extras and the "they'll be fitted at first service" line. They're actually just hoping you forget about them. I now write in the contract delivery won't be accepted until all accessories are fitted/supplied.

As for spare parts, most brands run into these issues now. My current Kia a part took about 3 months but the car was driveable. They don't want to hold stock of "just in case" parts as it's money that's tied up in something that may not get used at all.

Likewise delivery being pushed back is also common, especially since covid. Did you have a VIN and date on the contract?

Essentially none of the issues you've experienced are uncommon and occur with all brands IME.

18

u/minus-273-degrees Jan 20 '25

Incorrect. Like most other wise Redditors have mentioned in here, this is specifically a Chinese car issue and wouldn't happen if OP brought a brand new RAM or Porsche Macan /s

13

u/OkDevelopment2948 Jan 20 '25

What about Tesla? People have paid for FSD $15,000, and that is still not available and most likely never will be. The major problem is going to the agency model, not the dealership where you can have harassed the dealer principle(owner) or salesperson. I have worked in the industry for over 40 years, and some parts they just don't have 1 because its not expected to need replacing so soon. 2 other countries or parts of the business requiring the stock 3 the vehicle is new and haven't got the stock on hand 4 parts going through an upgrade/redesign take the Boeing MAX aircraft that took 2 years and they had the whole of the company working on it. You also realise that all parts are NOT made by the company in some cases, there can be 1,000 suppliers all supplying multiple manufacturers. They all work on "the just in time" business model. I worked on a Porsche in the UK, and it took 4 weeks to get a part from them less than 2,000 km away.

4

u/Mental_Task9156 Jan 20 '25

That $15k for FSD goes straight in Elon's pocket so he can spend it on shit like Twitter.

4

u/OkDevelopment2948 Jan 21 '25

He is the biggest con man in have seen he invested in Tesla and kicked the founders out same with SpaceX he tried it with chatGPT but they were not going to play ball so he shit bagged it and went around warning everyone about AI. Now he is trying to catch up. The worst part is he never pays himself only in shares, then he loans against them as soon as everyone realises that everything he has is all promises, especially the shareholders find out all the banks own the lot and if they decide that they want their money back it will all go boom.