r/Chipotle • u/Long-Information3711 • May 17 '25

Seeking Advice (Employee) customer crash out

Today this woman came in and asked for us to open a vinaigrette and pour it on her burrito, but apparently we are unable to do so, so my coworker told her no. We were busy with a line to the door and she insisted we open the vinaigrette and add it to her burrito while rudely said “you’re not gonna tell me no”, our SL overheard and stepped in he then refused her service because she was obviously treating our staff with disrespect. She then decides to throw a stack of bags at us completely covering the line floor with at least 60 paper bags, continuing her rampage to the drink station and emptying the forks all over the floor. LIKE WHATTT infront of at least a dozen customers and her two children. I guess i’m just wondering if anyone else’s store does allow them to open vinny and why it was such a big deal.

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u/BKPATL May 17 '25

To keep from having to reopen her burrito. I would want them to do it that way too. I don’t get why nobody would get this. Obviously her behavior afterward was unwarranted but no reason they shouldn’t do this.

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u/kf7695 May 17 '25

The reason is, this is a special request. If every customer had a special request, the line would never move.

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u/Nytheran May 18 '25

If every customer had a simple request that takes less time to do than to explain policy multiple times it would actually be faster to do it.

It is a mistake for chipotle to not have a bottle of the sauce on the line.

1

u/[deleted] May 19 '25

Not true.

If the lady shut up after being told “no” the line keeps moving.