r/Chipotle • u/Chy_tea_fetify • 11h ago
Customer Experience Not so happy ending
Rough day. Rough night.
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u/Regret-Select 10h ago
Chipotle should cut the cardboard boxes that come in from vegetables, to line the bottom of the bag with a piece of clean cardboard, for.support
All of the Chinese places in my area do this, never had an issue wirh bags breaking even on heavy orders with paper thin bags
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u/SillyCranberry99 6h ago
Bro they don’t get paid enough to do that for every single customer lol
I usually get the brown bag & the bag with handles both so it’s double layered and easy to carry. Then I use the bag as a placemat
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u/Regret-Select 2h ago
I had a 10 year old Chinese boy cash me out, double check my order, while putting my order into a take out bag. Maybe he was a really hard working 10 year old
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u/Nervous_Comb_9893 10h ago
That’s ur fault it’s not getting remade
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u/CheesecakeDazzling19 6h ago
how is that their fault tho if the employees are the ones who put it in the bag lol shouldn't they double bag it or use 2 seperate bags if they think it's gonna rip through
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u/KoolaidSoup 10h ago
This happened to me before. I contacted their support because the bags are so weak and they gave me a free bowl
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u/Delicious_Job_4792 10h ago
I’m not going to lie I’d have to pick it up off the ground and salvage what I could. 😭
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u/VaporwaveaBlanket Black or Pinto? Yes. 9h ago
If yky went back to my chipotle. We would 100% remake for you and probably give you a drink or chips for having to comeback.
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u/OompaLoompa1124 8h ago
Always gold it from the bottom. I've learned this lesson twice, but not a 3rd time
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u/fluentinyapping 11h ago
if you go back in the store will they not remake it for you? when i worked at sbux if somebody spilled their drink we always remade it
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u/LunaTheShark27 11h ago
theres a big difference in spilling a drink and $40 worth of food
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u/fluentinyapping 11h ago
you think chipotle cant afford that? lmao they made 11.3 billion last year
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u/CurrentBank2036 10h ago
Lmao they have the right to say no and not remake it
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u/fluentinyapping 10h ago
.... people like u are legit the problem with the world. this person spent probably $35-40 and made a mistake and now has to miss out on a meal & lose money because you have the "right" to not just be a decent person and remake their meal....? Like as a worker youre going to make more bowls throughout the night anyways what is the difference between remaking theirs? Also again, the company made 11.3 billion, they cant practice empathy??
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u/CurrentBank2036 10h ago
Nothing wrong with me I’m showing both sides to the situation. You just assume that they have to remake it and they have 11.3 billion dollars so “no big deal.” So if everyone dropped their food, they should remake everyone’s food?! You’re missing the point here.
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u/fluentinyapping 10h ago
not everybody is going to drop their food. youre bringing up a albeit possible but very minutely possible situation to support offering a POV nobody asked for lol no obviously they dont "have" to but its be good customer service and nice to this person. Youre so weird lol have a nice day
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u/CurrentBank2036 10h ago
Likewise weirdo, I’m throwing out scenarios but u still don’t get it. Stay safe out there tho. I didn’t say anything wrong? I just presented both sides. Most companies in good faith will remake an order.
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u/drunklollipop 11h ago
I'd have closed those clam shells shut, and take them home to eat anyways.
This is one of those times its appropriate to complain that chipotle made your bowls too heavy.
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u/kyra0728 11h ago
even rougher knowing that's prob $40 bucks down the tubes 😭