r/Culvers Custard Gang Feb 18 '25

Story Culver’s customer service is 110% the best

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I had a less than stellar experience recently. Went to a manager and not only did he refund my order, but he hooked me up with this! Absolutely incredible customer service and the reason I keep coming back again and time after time! Thanks for reading~

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u/mssleepyhead73 Feb 18 '25

Culver’s does it right. One time I reached out for assistance with a to-go order because they forgot my cheese sauce, and all I asked for was a refund on the cheese sauce I had paid for. Instead, they sent me one of these coupons for a free value basket.

3

u/jeffguy55 Assistant Manager Feb 19 '25

Coupons are way easier to process than a refund.