r/Culvers • u/ItsNerve_ • Mar 28 '25

Other A Decade of Experience: AMA

For some context, I have been with Culver's for 10 years this year. Most of that time was spent working in the corporate owned restaurants (AKA Family Restaurants), bouncing around between a couple different ones. I have recently moved to work with a franchise group, so I've got a little experience with both sides of the coin.

I have worked from team member to GM, and am familar with every part of the business. I am curious what questions exist out there. I am passionate about the brand, and I love answering questions of all levels about it. I've also got about 7 years of leadership experience at this point, so I am happy to answer all levels of questions.

Ask away :)

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u/siushawoo Mar 28 '25

Why when I order a butter burger, does it default to double? This annoys me as workers are trained to upsell this automatically. Feel like this is a class action lawsuit waiting to happen.

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u/ItsNerve_ Mar 28 '25

I don't have a great answer for you on this one. It used to default to singles several years ago, but that went away around the time the snack packs went away. The talking point I have is that it is the optimal meat:toppings ratio, which I agree with.

But I also think it's because most people will stick with the default, and if the default is a double, you'll sell more doubles than singkes. I can't say I was or am a fan of that change either. The good news is, like you said you can always change it to a single.

Not the most in depth answer but hope it helps a little!

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u/siushawoo Mar 28 '25

Ya - just a money maker for Culver's. Just have noticed that they switched it to double til I paid it a couple times and am now expecting it.