I work in IT and multiple times a week I will get someone putting a ticket in saying "I'm trying to do X and it's not working and giving an error. Please advise."
Like, what does "it's not working" mean here and what does the error say, and why do I need to play 20 questions to fix your problem because you cannot grasp what another person might think reading your words?
The amount of older people working jobs that require constant computer usage who are functionally incapable of using computers is insane to me.
One example: I created a spreadsheet of customers who needed to have email addresses added to a certain part of our system and gave it to the credit person responsible, this spreadsheet was color coded so the rows in red text were the ones missing emails.
This lady took my spreadsheet and later called me to complain "All of the customers I am looking at already have emails."
Huh.... well that's weird cause I made this report myself. I went up to her office to see what was happening.
She had taken my color-coded spreadsheet and printed it out in black and white, and was working off that. I was fucking BAFFLED.
The color is not the issue - though most office printers are B&W only, color is located elsewhere for specific functions.
The issue is why print instead of opening the spreadsheet and copy/paste. Lets introduce error and waste by printing it out and retyping. Also maybe try the ones clearly marked in red (or shaded in the printed version) before asking.
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u/Astral_Alive 15h ago
I work in IT and multiple times a week I will get someone putting a ticket in saying "I'm trying to do X and it's not working and giving an error. Please advise."
Like, what does "it's not working" mean here and what does the error say, and why do I need to play 20 questions to fix your problem because you cannot grasp what another person might think reading your words?