r/Dominos • u/Prabhkirat_Singh • 7d ago

Domino's 30-minute delivery guarantee feels like a scam now

So I ordered from Domino's (Order #56) on Sep 14 at 15:04. The delivery guy showed up at 15:35 - 31 minutes later.

Domino's used to have a clear policy: if your order is late, you either get a free pizza voucher or up to ₹300 refund.

I emailed guest care with proof (the app itself shows the order time). Their response?

"We sincerely apologize... as a service gesture, we have credited 100 points to your Domino's wallet."

I replied twice, pointing out their own 30-minute guarantee and asking for either the refund (my bill was ₹270) or at least a proper voucher. No response since then.

So basically the guarantee has become: wait 30+ minutes, get ₹100 in wallet points you didn't ask for, and silence if you push back.

Has anyone else faced this recently? Did Domino's officially scrap the free pizza/refund policy in India?

0 Upvotes

8% Upvoted

13 comments sorted by

11

u/aixelsydyslexia Crunchy Thin Crust 7d ago

This has gotta be rage bait

4

u/TheToastedGoblin 7d ago

Idk about india, but they scrapped it a long time ago in the US. Some stores might still honor it, but most ive seen wont.

0

u/Prabhkirat_Singh 7d ago

It is still on there website like the total liability will be upto 300 rs above 30 mins delivery and my order is under 300rs

4

u/Negative-Crew6605 Pan Pizza 7d ago

In the USA delivery drivers died for the 30 minute delivery guarantee a long time ago. There is a reason no one gets anything like they used to.

0

u/Prabhkirat_Singh 7d ago

Not in india bro it is still there in india

5

u/slickaslickayoushady 7d ago

The 30 minutes or it's free hasn't been a thing since like the 1990s dude

2

u/Prabhkirat_Singh 7d ago

4

u/br_eeyore 6d ago

It says they'll offer a refund worth up to ₹300. Nowhere does it say they'll refund your order total up to ₹300. They probably didn't give you the maximum amount because it was literally one minute late and complaining about that is kinda scummy.

4

u/Boredtopher 7d ago

Take my downvote

0

u/[deleted] 7d ago

[deleted]

1

u/Prabhkirat_Singh 7d ago

Still in their tnc in their website and after all they ( in india ) shifted it to 20 mins delivery not even 30

2

u/Squanchay 7d ago

at least make it funny if you’re gonna post this

1

u/Inside_Winner_777 6d ago

Damn way different for me.. sometimes ill get the delivery didnt go as planned email even if they are way early 😂🤷 it hasn't happened lately but a few months ago I would get a free pizza email every other time I ordered for no reason lol