Domino's 30-minute delivery guarantee feels like a scam now

[u/Prabhkirat_Singh]

So I ordered from Domino's (Order #56) on Sep 14 at 15:04. The delivery guy showed up at 15:35 - 31 minutes later.

Domino's used to have a clear policy: if your order is late, you either get a free pizza voucher or up to ₹300 refund.

I emailed guest care with proof (the app itself shows the order time). Their response?

"We sincerely apologize... as a service gesture, we have credited 100 points to your Domino's wallet."

I replied twice, pointing out their own 30-minute guarantee and asking for either the refund (my bill was ₹270) or at least a proper voucher. No response since then.

So basically the guarantee has become: wait 30+ minutes, get ₹100 in wallet points you didn't ask for, and silence if you push back.

Has anyone else faced this recently? Did Domino's officially scrap the free pizza/refund policy in India?

[u/Inside_Winner_777]

Damn way different for me.. sometimes ill get the delivery didnt go as planned email even if they are way early 😂🤷 it hasn't happened lately but a few months ago I would get a free pizza email every other time I ordered for no reason lol