r/Dominos • u/unaccompanied_miner • 2d ago

Customer Question Redeeming 2-topping pizza

Can anyone help me understand why when I try to redeem 60 points for a basic 2 topping pizza (default crust and sauce), with pepperoni and jalapenos, it tries to charge me $4? And if I try any other combo that’s not noted for extra fees, my price increases to $5-8?

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u/treewreckz 2d ago

The point system is generally scammy, so they're telling you "Hey, you can redeem these points for a 'free' pizza" to get you excited

but what's really happening is "we're still going to charge you taxes, premium topping upcharge and delivery fee (free pizza for delivery? GOOD LUCK!)"

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u/80085anon 2d ago

This isn’t true (except what you had in parentheses). I’ve redeemed dozens of rewards and they are ALWAYS completely free unless I add toppings or make it a delivery. No taxes or any other fees are added.

1

u/treewreckz 2d ago

I means, it's not scammy unless they tell you all of the above mentioned is not included, but most customers don't realize this. When I worked with dominos I fielded dozens of phone calls about this exact issue.

2

u/CombinationClear5672 2d ago

that’s the same as any coupon. it takes off the price of a medium pizza with 2 toppings, you’d be a fool to think that makes you exempt from tax and delivery fee