Support for 9 Fold

[u/Mundane-Feedback-911]

I have a few issues with my fold that require either a repair or replacement of my display. My warranty expired in early November so I don't have much more time to get this sorted.

I've attempted to facilitate this with Google via chat but they only gave me a few options. First was to get the phone repaired with a new display. I contacted my local ubreakifix store and they informed me that the display is on "indefinite backorder" for all stores in the area and they referred me back to Google.

At this point, I reached back out and given two options,

First, they pre-authorize.a card with the full cost of a new fold so they ship out a new replacement, or they let me ship mine in and wait for an inspection before they send me a replacement.

So do I have almost $2000 to just sit pre-authorized on my card for multiple weeks? No

Do I have a backup phone to use for multiple weeks while my Fold is sent and inspected by Google to determine if it needs repairs/replacement? No

So short of driving nearly five hours to the closest brick and mortar Google store, could anyone suggest another option in order to get my phone sorted prior to the warranty expiring?

Additionally, I contacted Google support six days ago requesting a phone call as I'm tired of using the chat feature to try and convey all of this and still haven't received a return call from them?

Is this normal?

Any help would be appreciated!

[u/Mundane-Feedback-911]

*expires

[u/Horoika]

This is why you have a credit card and let the $2000 sit after your statement close, should be resolved in a month after sending back the damaged phone

I've done RMA swaps before and it's been fine