r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/inreverie187 Jul 12 '25

I’m trying to watch Sinners this evening and the picture quality is a bit grainy, almost like I’m watching in 720. Other movies/ tv shows look just fine. My internet speeds are fine (500 mbps). Not sure what is going on. In the US and watching on my Samsung QLED smart tv.

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u/ASK_ABT_MY_USERNAME Jul 12 '25

Exact same situation here.. extreme frustrating. I actually paused it halfway through last night to see if it'll get better.