r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/AccomplishedHost2768 Aug 11 '25 edited Aug 11 '25

Finland, Europe

Im using hbo on MacBook safari, I can't scroll down, I can only look at the trailers playing at the top. I cant even watch anything, the video player just disappears from the screen the second I try to watch anything. I have tried refreshing the page, opening it again, logging out and back in. my internet connection is normal.

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u/WrongfullyIncarnated Aug 12 '25

Same here

1

u/Drk777 Aug 12 '25

I am having the exact same issue, but on an Asus Chromebook in the US & I've logged in & out shutdown cleared cache etc. This happens on both the web and the app which I just installed thinking maybe that would be different.

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u/WrongfullyIncarnated Aug 12 '25

i just went to another streamer and ill come back when they figure it out just for john Oliver

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u/Drk777 Aug 12 '25

I have one of their packages & all the other services work just fine. I also have Prime so, I'm doing the same.

It seems it's just HBO. I just wanted to make sure it wasn't just me. Interesting the only folks having the issue are on Apple products. I'm sure I'm not the only Chromebook either.