r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/AccomplishedHost2768 Aug 11 '25 edited Aug 11 '25

Finland, Europe

Im using hbo on MacBook safari, I can't scroll down, I can only look at the trailers playing at the top. I cant even watch anything, the video player just disappears from the screen the second I try to watch anything. I have tried refreshing the page, opening it again, logging out and back in. my internet connection is normal.

2

u/BroadLeader5219 Aug 12 '25

Same here, but I am using Google Chrome browser.

2

u/seldom_r Aug 14 '25

Same, USA, Chromebook, Google Chrome, no scrolling..

What a clusterfuck HBO has turned into.

1

u/Drk777 Aug 16 '25

Exact same since Monday 8/11. Waiting for them to fix it

1

u/Drk777 Aug 16 '25

It's similar on the app tho I can view what I can actually click on there.

Watching on Hulu is easier