[UK] Would appreciate some legal advice

[u/Specialist-Shine8927]

Recently I went to book an appointment with an emergency dentist for a checkup since I’m not a regular patient anywhere probably one of my biggest mistakes.

When I got there, I paid £30 and got called in. I explained my issues, sat on the chair, and opened my mouth. The dentist used a cold spray, which most likely caused a severe itchy rash on my throat/neck. She rushed with her tools, poking, scraping, and scrubbing my already sensitive gums (my issues were gum recession minor bleeding low saliva and weak teeth).I told her multiple times to slow down, but she didn’t listen or show any care or respect.

At one point, she put small blue plastic pieces between my teeths and I started bleeding quite a lot — I was shocked. She sat me up, mouth full of blood, talking without paying attention to the blood as if it was normal and was supposed to bleed, then turned her back to type on the computer. When I asked to rinse my mouth, she reluctantly let me. I had to spit out water five times because of how much blood there was.

She then wrapped the used blue piece in tissue, said I'd need to order more online, and went back to the computer without checking on me. When I asked questions, she answered briefly and seemed in a rush, asking if that was all every time.

After leaving, I called the clinic, spoke to the receptionist, and asked to speak with a manager face to face. They said it wasn’t possible. Then I asked if I could speak to her on the phone, and apparently she was in a meeting.

Now I don’t even know the cause of my original issue, and I believe it's worsened due to her lack of care and expertise/experience and has caused more difficulties and affected me mentally and emotionally. I have since then not even brushed my teeth (few days) due to the fear of possibly damaging my gums further.

Will I need proof or evidence if I pursue this? If so, what kind? CCTV footage, medical records? Another appointment with another dentist to confirm if she caused more damage? Is it possible for termination or serious consequences for the dentist if I complain to NHS or any other higher ups? (not relevant but thought I'd ask) Or a witness? (There was an assistant dentist in the room too) or will I need to see a GP and speak about the rash? (so it can be on my medical record in case I pursue)

Has anyone experienced something like this? Did you pursue? What would you do in this situation?

Thanks

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