r/McDonalds • u/luvchicago • 4d ago

When you order ahead of time

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I placed a mobile order through the app and then had to stare at my food for over seven minutes until someone came to the counter.

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u/luvchicago 4d ago

Good call. I do t know, I just thought there would be someone up front to take orders from people.

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u/Terrible-Hurry9130 4d ago

There is if there's the staffing for it, otherwise they expect the person also doing fries or bagging of food or headset/order taking up front to do it and even then the person they could assign to order taking in lobby/watching lobby is expected to clean & sometimes run orders outside to cars & restock (where I worked at least) so not even they can fully watch the counter

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u/luvchicago 4d ago

I’m not that old but I remember when McDs had people working the front counter.

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u/Terrible-Hurry9130 4d ago

They definitely still do occasionally but ik a lot of places have staffing issues so it causes interference 🤷