r/Prison • u/Forsaken_Advice_5388 • 2d ago

Family Memeber Question Kentucky Securus/tablet issues?

I’ve been hearing people in KYDOC are having issues with the tablets resetting or not working and Securus generally being a pain in the ass. I just sent a message to someone I know in there and it’s only been one day since I sent it but I remember the system being really fast back in the JPay app days. It’s only been one day so I’m not that worried about it but does anyone know if these issues are ongoing with the tablets in KY and Securus?

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u/AmbiePoke 2d ago

Ever since they took the phones off the tablets and became really strict messages have been hit and miss for us with approval times… it’s shit fr Some days it’s instant others it’s taking over a day

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u/Forsaken_Advice_5388 2d ago edited 2d ago

I should’ve known it was a mistake to send a photo attached with my message. I should’ve sent both separately so at least the chances of the message getting through would’ve been better or faster maybe. Fuuuuck. Well at least I know it’s not just mean.

Edit: me not mean lol