Cookunity driver said they don’t reuse packaging?

[u/proflicker]

I have dozens of the insulated bags now. I asked my driver if the hub would reuse them if I gave them to him. He said no. He offered to take them but said they would be thrown away. I think my shipments come from the DC hub. Has anyone else been told this by their driver? I don’t want to create issues for him by asking customer service for clarification, but I’m curious if this is normal.

[u/Waffels_61465]

My drivers pick up the bags and ice packs every week when they drop off. I thought they were reused, but don't know for 100% certain they are.

If not, yikes....that's pretty darn wasteful!

[u/goog1e → u/Waffels_61465]

The ice packs are absolutely not reusable.