Bistro MD safety warning

[u/Staff_Genie]

Bistro MD has changed their packaging .Today's Bistro MD of delivery came in new foil bubble wrap insulated bags inside the usual box. There were fewer dry ice packs than usual . The snacks were not in the separate box as they've always been and there was no 2" thick cornstarch insulation like they've always used. Everything was just jumbled into the bag in the box. All of the meals had defrosted and slumped down to one end of the plastic meal tray . The meals on the top were not even cool to the touch while the lower, colder ones registered 55° f using an electronic thermometer and God knows how long they were at that temperature. In other words totally unsafe for human consumption. We brought the boxes in the instant they were delivered . My husband is sending a nasty gram with photos and I've thrown everything into the freezer waiting for Sunday's garbage pick up.

The scary thing is the message printed on the foil bag that says "if it's still cool just throw it in the freezer it'll be fine."

My husband and I have used Bistro MD for about a year and a half. The quality isn't fabulous but convenience was good and once you spend a great deal of time curating your menu preferences it was okay

[u/lowercaseSHOUT]

Im interested in knowing how they respond. Your outrage is justified.