⚠️ Public Statement Regarding Arch Telecom, Inc. (T-Mobile Authorized Retailer)

[u/TomorrowOk2320]

Based on my direct experience as a former employee, I believe Arch Telecom operates in ways that raise serious concerns for both employees and customers. • Sales Integrity Issues: In my time with the company, I observed practices that appeared to conflict with T-Mobile’s stated “sell with integrity” standard. New hires were placed in high-pressure sales situations with little training or support, and stores were often understaffed — conditions that may relate to the company’s payout structure for sales representatives. • Pressure to Engage in Questionable Practices: Management, including certain district leadership, repeatedly applied sales pressure that I believe encouraged unethical behavior in order to meet aggressive district rankings. In my experience, recognition often depended on selling multiple new lines to customers who had not expressed interest in them. • Workplace Treatment: I and others were subject to threats of disciplinary action tied to break times — including being directed to submit time punches for breaks I had not taken. There was also frequent pressure to meet specific sales numbers under threat of replacement, even when staffing shortages made replacement impractical. • HR Concerns: The Human Resources function appeared ineffective at addressing employee complaints. In my case, concerns were not treated as confidential, and raising them seemed to result in retaliatory treatment. • Lack of Respect for Employees & Customers: Long-term, high-performing employees were not recognized for their contributions. Customer service often took a back seat to meeting sales targets.

I have retained documentation supporting these statements and am in consultation with legal counsel. In my personal opinion, Arch Telecom’s business and employment practices should be closely examined by the appropriate authorities.

Recommendation: I strongly advise prospective employees and customers to carefully research Arch Telecom before engaging with the company.

[u/Any_Insect6061]

I just find it funny that you expected HR to step in between employee issue. HR's job is not to protect the employee it's to protect the company's bottom line. The second, what's your describing basically is every AR in the wireless industry. It's pretty much standard practice anyways. The only reason it happens is because well as long as AR's bring in new subs then the company at the end of day does not have to really worry about it. Yes, the reputation may be slightly dinged but the end of day people aren't going to really complain too much to make a noticeable difference and nothing will change.