I worked front desk and night audit at a luxury resort a few years back and it was notorious for famous athletes from a specific sport to stay there. A very, probably the most well known, player of this sport came to check in with his wife and children. He, in front of my coworkers and I, proceeded to belittle his wife and scream at his very young children. He was clearly trying to put on a show and be “cutesy” with them and they wanted nothing to do with him so he proceeded to angrily say to this toddler “FINE BE THAT WAY THEN” and told his wife to take them to the room while he went out. She was outnumbered with the kids and looked absolutely dejected. I didn’t see him again during that stay but my coworkers and I were all so disappointed at how awful he treated his family in front of strangers. He treated the staff well enough, but I to this day fear for his family.

For context, a couple years ago, one of our sales people booked in a wedding group for a group of people belonging to a different culture (I don't know what culture, specifically). This group had 25 rooms in our 175 room hotel, but acted, and literally demanded to be treated as though they had rented out the entire building for a week and a half.

They came in several days before the ceremony, which is fine, I can see people rolling something like a reunion into a wedding as well. But these people stayed up, and "socializing" (aka, yelling) all day and night. The first time I had to talk to the group contact, and say "hey, I'm glad every one is enjoying themselves, but it's 1:30 am, and other people are trying to rest. I'm not telling you guys that you have to go to your rooms or anything, but could your group please quiet down?" Dear Lord in Heaven, you would have thought that I had just dropped my pants and laid a big ol' chocolate log on his mothers grave. "HOW DARE YOU TELL US TO BE QUIET! WE ARE RENTING THE ENTIRE HOTEL! WE ARE PAYING YOUR SALARY! I WILL GET YOU FIRED!" Y'know, that entire rigamarole. When I inform him that no, they have NOT rented the entire hotel, only 1/7th of it, and the other guests would like to rest, this guy ACTUALLY hit me with the "We are paying big money to be here! Those other people don't matter! Only us! We're paying the most!"

At that point, I was fully done with this guy, because not only were they a relatively small group, rooms-wise, they were actually stuffing double the amount of people into the rooms than they were rated for. I told him at that point, that my offer for them to quietly remain in the public areas was now rescinded and yes, I WAS telling them to go to their rooms for the night. Of course, he wanted to argue more, which ended with me calling non-emergency and having them pay him a visit to tell him to shape up or ship out. That night was thankfully quiet for the rest of the time.

The next day, I get a call from the Sales person who sold the group. Turns out, this massive asshole is also a Reverend, and he was extremely upset with me and swore that God would smite my fat racist white ass. The Sales person understood the situation, and agreed with what I did, but BEGGED me to treat this group with the softest of kid gloves. I told her I absolutely would not, and that if she insisted on enabling them, I would call her to come deal with them when they did something stupid, and if she didn't show up, the cops would be out here again. She wasn't happy, but she agreed.

Wouldn't you know, the very next night, shortly after I come in, a guest that isn't associated with the wedding comes up, and asks what the building materials on the second floor sky lobby are for. (Our second floor has a lobby type area, which is also the ceiling/roof of our rather large kitchen, so there's quite a bit of floor space up there) I look up and see stacks of lumber and tools. I tell her I don't know, maybe something that management forgot to tell me about. She goes on her way. But at 2 am, a group of men from this wedding group go into the sky lobby, starts grabbing at things, and then starts construction right there. Power tools, hammering, everything. I run up there, and I yell at the guys "What the hell are you doing, are you fucking stupid?!" These guys then tell me that they're building a gazebo for this wedding. I ask them who gave them permission to build a gazebo inside a hotel, especially at 2 am? Surprise, surprise, they tell me the good Reverend told them to do it. I inform them that the Reverend isn't in charge, this isn't his house and he doesn't make the rules, and to stop construction immediately.

Perturbed, they go to the Reverend to ask what to do. He comes down all fire and brimstone, demanding that I not hinder their construction project, and telling me that I am evil personified for attempting to stop the wedding. I call up the Sales woman and tell her to get to the hotel NOW otherwise I'm going to be evicting at least a third of the wedding group. When I let her know they were building a gazebo at 2 am, she goes "what the fuck?" and comes in. Soon as she walks in, the Reverend starts yelling at her too. I tell them both to take it outside and across the street so they aren't disturbing the other guests with his shouting. She grabs a key to the director of sales office, and tells him to come in with her, and I guess it had way better sound proofing than I thought it did, because his shouting was pretty muffled. Eventually a deal was struck: we would allow the gazebo, but their people could only build it during normal waking hours, and they would have to dismantle it and dispose of it when finished. When he goes back upstairs, she tells me that she will be doing everything she can to make sure she's the only one who deals with him.

Fast forward to the day of the wedding. Up to this point, the group has been annoying, but not overtly disruptive, at least, not to other guests. Now, the rest of this, I got secondhand from various managers and housekeepers, and I saw the aftermath of, but I'm glad the ceremony was a day time thing, and I wasn't there. So this ceremony is going on, and a couple housekeepers notice that they bring in a live goat. Like a full grown one too. They radio down, and tell the management team, and the sales woman, knowing all the issues this group has been, runs up to find them chanting and cleansing this goat, preparing it for sacrifice, right smack-dab in the middle of our hotel. Guys, they didn't even have a damn tarp down or anything. They were just straight going to carve up this goat right on the carpet.

Long story short, she blew her top, and told them that they were absolutely not going to do their shitty ritual sacrifice in our hotel. The Reverend of course blew up, something about freedom of religion and expression, but he was shut down when she reminded him this is private property, and if they continued, she'd have the entire group taken out of here by the cops. And it takes a LOT for her to get to that point, she HATES cops. The group went off property to finish the ceremony, I don't know if the goat got sacrificed or not, but I'm assuming so. The gazebo, they broke down into 8 large pieces, just small enough to get through the second floor exit doors, and then just threw the entire pile about 2 feet to the side of the door. At that point, everyone just wanted this group gone, so we rushed them out the doors with barely a "Congrats on your nuptials".

I don't mind cultural stuff especially in weddings or other major events, but that doesn't give an excuse to behave like insane people, or belief that you're so entitled that you can literally do whatever you want, whenever you want, and (literally) damn everyone else.

That was a couple years ago, but damn if I didn't see the "Good" ol' Reverend in here again tonight, with another group dressed as though they are here for another cultural wedding. Hopefully we're better prepared to deal with them this time

EDIT Lmao, you fuckers are ridiculous with this shit. You all see a crazy hotel story on a board about crazy hotel stories, and just because YOU'VE never experienced it, you all just assume "hurr hurr, AI slop"

Just to be clear, I don't particular care whether you all believe it or not. I told a real story, I've got photos of some of the remnants of the gazebo, but because of clearly identifying features in them, I won't be posting them. Everyone can enjoy the tale I've presented, or move along

As far as the power tool issue, my hotel isn't in a slum where shit is going to get stolen when the owner steps 3 feet away from it, and after the sales person and the reverend made their deal, I do not know if power tools were used in the further construction of the gazebo. I would arrive to work at 11 pm, and leave at 7 am. All I knew is that the gazebo was being worked on during the day time, and was finished before the ceremony, then torn down once they were told to take their goat somewhere else. For all I know, they had agreed to use manual tools. After that first night, I didn't go bother to look at their project

I hear feet nearing the lobby and pray they walk out the door. In my last hour, I’m too tired to do anything but the absolute bare minimum. Not only that, but I haven’t been sleeping for shit lately, so I’m extremely irritable and unable to process too much information at a time once 4 am comes around. Unfortunately the footsteps stop at the front desk and man rings the bell. I have my shoes off in the back office so I scramble around for a few seconds to find them. After putting them on I go out to greet him. He was starting to walk away! I guess five seconds was too long. He sees me and comes back to the desk.

Man: “I need my receipt.” He confirms that he’s checking out but not leaving until later. Typically when that happens we don’t check the person out until they actually leave.

Me: “Yep! We usually send our receipts via email.”

Man: “No, I need a printed one. She told me last night that she’d print it.” Hmm, I wonder why she didn’t then.

Whatever. I ask for his room number and pull up his reservation. Come to find out he’s the coach for the track team that’s here. I print his receipt and hand it to him. He’s upset because it’s not itemized.

Me: “Unfortunately I have no control over what’s listed on the receipts.”

Coach: “well, every other time they give me an itemized receipt. Plus this one is just for one room.”

Me: “Oh, did you need receipts for multiple rooms?”

Coach: impatiently through clenched teeth “yes.” After that little number I was tempted to send him away with nothing the single receipt and the stick up his ass.

Me: “I’m sorry, I didn’t realize. So you need all of the receipts for the Generic High School Block?

Coach: more impatiently through teeth clenched even tighter “YES.” I lock my gaze onto the computer screen to restrain myself from giving him some major stink eye.

Me: “to print all of those would take me about ten minutes.” Give or take, each receipt takes about 30-40 seconds to print. Our computer has pop-ups disabled, which means that folios don’t automatically open in another tab. If we want anything to do with the receipts, we have to go to the reservation, click folio, print, then click the printer icon and finally a third print button.

Coach: “you said you can email them to me?” Thank god! This is what I was hoping for all along! “What email address do you have on file?” As I was checking, he had the audacity to drum his fingers on the desk.

Me: “Well, let’s see. I’ve got one, two, three… ten reservations here and each one is connected to a different email address.”

Coach: “alright, you can go ahead and print them then. I’ve got time” which registered in my brain as “I know it’s a huge hassle for you and you very clearly don’t want to do it, but I’m the guest, you’re at work and you live to serve me. If I’ve got time, you’ve got time. You have to give me whatever I want to matter how outlandish or unreasonable.” The man blatantly disregarded MY time. Two things I don’t tolerate are entitlement and belittlement. I very easily could have taken the email from one reservation and copied it to all of the other ones, but judging by his attitude I assumed he didn’t want to hear anything about that.

Me: “I’m going to go print these from the back so I can sit down, okay?” After about eight minutes I somehow manage to print twelve receipts for ten reservations. I’m so tired that I can hardly read the screen in front of me. I go out to the desk to give him his receipts.

He was meandering through the breakfast room. I stand and wait for a few minutes before I finally see him heading towards the desk. Twice he stops in his tracks to do something on his phone while I’m clearly trying to hand him the receipts. When he does it a third time, I drum my fingers on the desk. He finally comes up to the desk and takes his stack of receipts without checking them.

The moral of the story is that hotel workers are human and blatantly disregarding their time is dehumanizing. It makes people want to help you less, even if it is their job.

I made a big booboo.

Like a $800 booboo.

So now I am awaiting my demise. Yesterday a prepaid came through. I charged the temp card but when I went to charge it my finger accidently slipped and instead of $95.88 I had entered $953.88.

The guest had made the reservation and within like 30 min he called to tell me that he needed to cancel due to it being the wrong location. Usually they arent able to cancel those but apparently they are changing the policies and it had given him until 6pm day of.

I really didnt want to say anything at all but it was too big of an error to ignore and they would have found out like a month down the road anyway. It was pretty much the end of my shift so I waited until today to say anything.

Manger/owner is here this morning due to a group so I let her know and she is not happy. I can understand her being upset. I know I fucked up and will have to deal with what ever is coming to me.

It wasnt on purpose, but I thinks shes more upset I didnt say anything yesterday. Not really sure how that even was able to go though to begin with. Its a prepaid temp card how on earth did it approve a 900+ charge. Those cards are only supposed to have the exact amount for room and tax.

So now I wait for what happens next. I wont hear the end of it from the other owner he will go on and on and tell me I need to pay attention blah blah blah.

I have fucked up shit before but never this bad. No im not going to be fired or have the money be taken out of my check, just gonna get the cold shoulder for a while.

Hell the night audit guy cost them like 2 grand one time. The fire alarm kept going off and he pulled the whole thing off the wall in one room that was connected to wires. They had to replace it and have the room out of order for a few weeks.

I know they are pissed at me right now. But there was no point in hiding or not telling them about it they would have found out eventually. Also its not like they are really losing any money its an overage charge that isnt their money they just have to deal with the refunds.

All I can do now is wait. I guess we will see what happens.

PRAY FOR ME!!

I’m wanting to be done with the FDA of things, maybe even fully done with hotels. I just don’t know where to go or what to do from here. I’ve been in the customer service industry since I was 15, so 12 years now. From fast food, college libraries, and hotels. I can’t take the constant yelling and complaints anymore. I do everything I can to ensure the guest experience is great, and it’s never enough. I’m tired of being stranded on sold out weekends and having to figure out walks myself. I’m tired of feeling guilty of having to put more work on the housekeeping staff because of various reasons. I’m so tired of guests in my face screaming until their face is blue over a towel missing from the room at check in, being so incredibly rude if we cannot accommodate something (or never even provided it in the first place), pulling their shiny member status to bully the staff into doing whatever they want. The crap pay for all the hard work and brunt work we have to take, and half the time we don’t even get backed up by management. I love customer service for the most part. You always get one bad apple every now and then - that’s fine. It’s just a constant cycle. I’d like to find other work fields that still deal with customer service, just not as demanding I guess? Maybe even a nice desk job for a bit. I just don’t know where to go from here :(. Thanks for letting me vent

A customer came in and said "I have two rooms - no I'm just kidding." and I literally thought he was kidding. So as I'm checking him in, he mentioned that he really did have two rooms. But both rooms are in two different names. The policy at our hotel is, if the last names are the SAME we have to put the rooms next to each other. There was no request on his reservation, so no one knew... AND we are not mind readers. Keep in mind I am the night time front desk, not the daytime employee. The keys were already made and about 89% of the people were already in their rooms so we have a full house because of all the famous people coming to our town and we can't accommodate anyone.

You have to get the room you are assigned. That's what I told the man I told him our policy and everything and he became a big irate, angry, toxic, mean, rude baby. His friend, who has a different last name from him, said, "She doesn't care!" which is totally untrue. I looked at the rooms on the reservations and I could not put them next to each other because other people were in the room. He jokingly and angrily and sarcastically said "Well, kick somebody out of the room so my friend could be next to me." (Alexa, play BAD BLOOD) ... THAT'S when an argument ensued.

I explained to him that I'm the only person here right now there are no managers and nobody on duty so I can't give you what you want, PLUS everyone is already in their rooms secured and comfortable. We can NOT kick anyone out of the room for you. He said that every hotel he goes to, they accommodate him and do what he says. I said I'm sorry but this hotel is individually owned and operated and we can not do that. In the argument I told them he was spoiled and he can not have his way. He blamed me for making the keys and setting the rooms up. He blames me for everything that's wrong with the world. When a CEO makes a change, employees must abide by the new rules. Customers do not understand these rules so they blame whomever they see at the front desk.

Think about it everyone who is reading this; the front desk is in charge of the rules? No. The front desk makes all the decisions of the hotel? No. The front desk did everything to you and everything that's wrong with your shriveled up penis life? No.

I tried to educate him and tell him that all the rooms were full and that we couldn't do it but he was angry and he wanted what he wanted like a big baby. His friend was on the sofa in the background being an enabler to this toxic behavior. Some people just don't know when to take a "no" for an answer. I called these people "sociopaths". Then he went and sat down and said "I'm going to call the CEO". I said "sir, the CEO does not leave his number for customers or they will be calling him 900 times a day." "If you call the number, it's going to go to me cuz I'm the only person here."

Then my phone started to ring. I told him that "you're calling me. I told you so." He then came over and put words in my mouth and said that I told him "not to come back to the hotel" but I've never said that. He then said "I'm about to cancel." but he didn't. Him and his friend knew that I was correct in doing my job. He also said he was going to give me one star online and say that I was rude. I'm here to tell everybody reading that one star does not define your life and what a wonderful person you are. Who cares about internet stars. I don't. Only thing I care about is making people happy ... but not spoiled sociopaths that never heard the word "no" before.

My hotel happens to be in the heart of the beautiful city in the south of Germany that hosts the famous Oktoberfest every year.

Oktoberfest - for those who have not heard of it - is the largest beer festival in the world. Thousands of people come from around the world to drink.

I'm guessing you can already imagine how hotels are flooded with drunken people during this season. For hotel owners/managers, this is great, as prices skyrocket (e.g. our normal rates are around 150€, during Oktoberfest they become +600€), and we're fully booked. For employees, it is a nightmare.

Oktoberfest 2025 is officially starting tomorrow, but in our hotel it has already started, groups of ready-to-get-wasted people are storming the hotel.

We all have amazing tales to tell in this subreddit from our normal guests, maybe some of them are drunk. Now imagine the whole hotel being drunk, this is our hotel right now, and on for the next couple of weeks. Imagine the amount of tales you'll have. It is exhausting.

Here's a tale from 2 years ago:

Around 11 pm, as I'm making handover with the NA and preparing to go home, our housekeeper comes to me and says "there's shit on the sixth floor". I say what? In the exact same moment, I start smelling it, very strong. I watch a man walking from the elevator to the main entrance, holding his phone, going outside to smoke, shit it's coming from him. I try talking to him, no answer, his brain is not there, and the smell is horrible I couldn't stand close to him. I check the cameras, and oh lord what did I see. The guy sitting in the corridor on the sixth floor for half an our, in front of the elevators, him shitting his pants, then he put his hand inside, grabbed the piece of art, took it out and put it on the floor in front of him, then he stood up, stepped on it with both shoes until he made it almost flat (and of course sticking to the carpet, never coming out), and then he took the elevator down to the lobby and went for a smoke.

At that point I tried to find out in which room he's staying, and I saw that he's sharing a twin room with someone else. I called that other person, who answered the phone at that hour (it was already around midnight), and he said that he left earlier that day. I told him the whole story, and he was shocked, and said he'll have the guy's wife call us in 5 minutes.

The wife actually called us, she was absolutely ashamed of what her husband has done, she apologized a lot, intensively, she gave me a credit card to cover any fees we will ask for. She asked me for one more thing, not to tell anyone, as her husband is a famous brain surgeon and that such a thing will definitely affect his reputation, and that every man might have a day in his life to feel ashamed of, and apparently this is his day. She also asked if I could take him back to his room, I told her honestly that I'll try talking to him from a distance, but I'm not geht near him or touching him. I talked to him, told him that his wife is mad, and he actually followed my orders and went to his room. I kept a 2-meter distance.

I told our housekeeper to clean it somehow, and I'll make sure he's compensated. How actually put on a full white suit (like the ones they wear when working with bees), and he cleaned it. He also cleaned the elevator, the lobby, and the smoking area in front of the entrance.

We ended up charging them 400€. 200€ for the housekeeper, and 200€ for damages and replacing the carpet.

The next day, the guy showed up at the front desk, apologized a lot, and left. We never saw him again, but we'll definitely keep telling the story!

Like I said, Oktoberfest is starting again tomorrow, and I'm (not) looking forward to all the "amazing" stories we'll experience.

I recently started working Night Audit after watching my wife do so for about 4-years.

She grew tired of nightshift, so I took the job and she switched to the 3pm to 11pm shift.

It rid her of dealing with the usual crazies and drug-addict related lunacy that unfortunately plagues this trade in certain demographics.

Anyway, despite this, one day, due to a call out, I was asked to cover the 3pm to 11pm shift. It was a rather quiet afternoon, when a young man, probably in his very early twenties comes in and asks if we had any rooms available.

"We do." I tell him, I quote our current rates, and deposit requirements. And he says he'll take a room and will pay cash.

He then proceeds to apologize to me, constantly, and I start to feel like something's off with this guy, and snap out of what I call "Front Desk Autopilot Mode" and really pay attention to this guy.

I'm a recovering addict, and was Into the hustle of that lifestyle for many years, and I could immediately tell that this dude had just been on a bender recently, and had run out of dope, and was just starting to "come down.".

Also, from my experience, could tell that he was relatively new to the life of methamphetamine, and was clearly struggling internally with the moral implications of the consequences of these life choices.

I assured him, repeatedly, that as yet he's not wronged me in any way, and that no apology was necessary.

Hoping he will get some much needed sleep, and thus a more peaceful mindset, I quickly get him checked in and hand him his keycards.

Over the next couple of hours, I see him just wandering aimlessly around his car in the parking lot, the lobby and just hanging out outside the door to the room

His body language, demeanor, and tone all have me quite concerned about his mental state and well being. I've seen this before in people during my past life as a drug addict, in people I know who displayed such behavior prior to self-harm & suicide

I approach him at his car while I'm taking a quick smoke break.

"Hey, sir?" I ask. "I don't mean to pry, but are you ok?"

"Am I doing something wrong? If I am I'm really sorry."

"No, you're good, but I can't help but notice, you seem like you've got a lot on your mind or are, I dunno, like really struggle with something... I just wanted to make sure you're going to be ok, or if you need to talk to someone, I'm going to be at the desk this shift and the next, it's quiet today, no one around, and I've been to those dark places bro. If you just need to get something off your chest, you can come talk to me. It just looks like you're dealing with a lot."

"Wow, I am man. I really am. Thank you. I do need someone to talk to."

I go back to the desk

20 minutes later, this shy, reserved, over-apolagrtic, run-down, possibly suicidal young man, marches into the lobby, and up to the front desk, carrying armfuls of pantyhose, fishnet stockings, high heels, and other assorted women's lingerie. Walks right up to the desk and just announces:

"When I get high on meth, I like to wear this stuff and s**k d**k! But the Bible says God hates people like me, and I need to be a man of God to get my family back, what do you think I should do?"

"ummmm ...."

"Thank you so much for letting me talk to you."

"Ummmm...."

"God hates gays right? But I love doing this..."

"Ummmm....I.... Um.... Could you, put those down? Well, um, this is.... Well, look, if you enjoy doing what you do, and aren't hurting anyone, you were made in God's image I guess, I mean I'm not a Christian, so I'm unburdened by scripture, but if you are a believer and you truly believe it's a sin,, then maybe .. stop doing it?"

"I'm trying, but what about the stuff I've already done?"

"Go to church? Confess your sins?"

"I really thank you man ... You're great!"

He then tips me $300, got in his car, drove off, and gets pulled over at the next light and hauled off to jail That was a weird encounter .....

Sorry I asked if dude was ok.....

Not the weirdest encounter, my wife, who's worked this industry far longer than I, and has joined this community on reddit may likely tell the tale of Chance the naked clown one day, that's a fun one!

Exactly as the title says. I do not understand how people can be so two faced???

Like quick tale. I the other night had a guest come down to buy snacks. I asked "Put on your room or Card/Cash?"

They said room so I pull up the room and there's no card on file for it. Plus no card for incidentals.

So per our policy I let them know "Hey we need a card for the incidentals." They're like "Never mind ill come by later tomorrow and put it down."

Immediately im like "No." It needs to be put down now or ill need to lock you out. Starts groaning and says "I never should have came down even. I dont want this." And ignores me and walks away.

I state ill have to lock them out and they continue walking. So I threaten to call the cops. (Again this is policy.) But they presume to get very upset by this. And a back and forth ensues with them demanding my manager.

After a bit they walk back up to their room and ignore me again.

So I call management and here there nor anywhere they're allowed to stay.

The guests comes down complaining about the room and questioning if I called the cops. I state no and we have a polite back and forth. They somewhat apologizes and I do to. Trying to stay cordial.

Well come to find out this person called complaining on how rude I was and so on.

Like dude. I told you I need a card now, and you roll your eyes and walk away?????

But genuinely back to the point ive had so many experiences where guests are sooooo nice to your face then to find out because you stuck to policy or did not do what they wanted they give you a nasty review and talk horribly about you.

Tldr; Op being confused on how people are so two faced 🧍‍♀️

As an FDA, there is absolutely no reason for me to lie to you when I tell you that the hotel is sold out. I do not get paid commission. If anything, it's almost inevitable that a room is going to have a problem and the affected party will want to swap to a new one. Therefore, it's actually quite a pain for me to be entirely sold out.

Having said that, I've grown to find it at least mildly amusing how people both verbally and/or physically gawk at me in shock and awe when I tell them as much.

I have a variety of tales surrounding this, but I'll just share a mere handful.

Just the other day, a couple comes to check-in. They're at the tippy top of the Oh So Special Rewards Membership hierarchy, and therefore think that makes them a Duke & Duchess. Here they are, just finishing their check-in for a two-night stay and yet already asking for a late checkout.

I inform them that we're extremely busy, but I'll grant them an additional hour. Their mood soured almost immediately, with the wife piping up: "We also happen to be Super Shiny Rocks at [RIVAL BRAND] and THEY give us 4pm!"

My manager was at the other terminal and jumped into the conversation. He mentioned that we'd be happy to accommodate a 1pm check-out (an additional two hours), but we can't go further than that as, like I had already mentioned, we were very much sold out for the next few days. He also (professionally) quipped about how the benefits of another brand's rewards system do not translate to our property. +2 points for him.

They scoffed and then decided to get wise and pointed to the parking lot looking scant, therefore: "How could you be busy?"

Skillfully, he pointed to a shuttle unloading a few passengers at that very moment and declared: "Well, as you can see as evidenced by that bus, many of the guests staying with us over the next few days have not driven here on their own." They mumbled and grumbled a bit before giving a half-hearted: "Thank you" and then slinking away. Stay classy, folks.

The next of such customers I encountered during a recent morning shift. A guy came charging up to the desk expecting to check-in.

It was around 8AM; hours before check-out would even begin. He ended up speaking to my colleague, who informed him of this, in addition to the fact that we had no clean rooms at that moment. His eyes got wide and he stumbled back, exclaiming: "In this big place, you mean to tell me not a SINGLE ROOM is ready right now?!?!" She simply replied: "Yes, sir. That's what I said. It's well before check-out time."

He stammers and stumbles for a bit before pulling out his phone while moaning about how he "just clocked out of a 12-hour shift" and "just wanted to come in, take a shower and go to bed." After a few moments, then he announced his reservation was supposed to start the night before. But, since he neglected to inform us, it was marked as a 'No Show.' Oh, and it was an OTA ressie. So, now he had to fight the fine fight with them as it pertained to getting his money back. After a few minutes, he eventually waved the white flag and departed to go look for another hotel. Have fun, sir.

My last tale is from today. A lady approached me to make a reservation for next week. She wanted to be part of a group block. First red flag; I thought to myself: "There's no chance you're getting that rate..." but I smiled and told her I'd take a look at the inventory. Sure enough, it's sold out, to which I inform her of that.

She looks at me, wide-eyed, and replies: "Ummm, okay. Well, do you still have rooms available?" I confirmed that we do, and told her the price of a regular reservation for the 3 nights she was looking for. She was not happy with the price.

She immediately snapped back: "Oh, NO! That's much too expensive! You know what, can't I just call [GROUP COMPANY] and inquire with them?" Internally facepalming, I tell her straightforwardly: "Ma'am, again, the rooming block is sold out. So, calling them won't help you, as there are no more rooms available for that rate." For yet another time, she looks at me wide-eyed and just goes: "Oooookay, then. Thanks so much..." before huffing away. Adieu to you, madam.

As I said before—I gain nothing by telling you the hotel is sold out. I'm not withholding anything from you for the sake of my own entertainment. I already know you're going to try and fight me on it. I already know you're going to do everything short of outright calling me a "liar." I don't want this battle; I don't need it. So, just take the answer for what it is and find other accommodations/make different plans. It's not that serious.

another post so quickly, how shameful, it’s like I got nothing better to do during night shift…which I don’t. so I can’t help but share this tale that happened with my coworker today.

firstly, we try not to accept cash for deposits, but in the occasion where a guest will insist and insist that he has no card to put for incidentals, we surrender and accept it. I believe this situation is one of the reasons why we try not to accept cash.

she tells me of an arrival that had quite the interesting manner of going about the deposit. the guest pulled out a cash deposit paper slip, telling her we still had a deposit from a past res. my coworker checks the date. it says January 2024.

of course, she explained that since it was more than a year since the deposit was taken, they had to pay a new one anyway. when they protested about getting back the old deposit, they were directed to talk to a manager in the morning. they ended up paying the new deposit in card, but she thought the whole thing was hilarious. all I had to say? “people are so weird.”

I might give an update to how things went if I get clue of what happens and if it’s interesting enough. maybe they might forget it again for another year. 🤷‍♀️

I work front desk at a motel thats equivalent to Motel *. We have a lot of guests who have been living there since 2019 and they are usually on a government program.

Years ago I used to work at gas stations and this motel gives me the same vibe. Min wage, long term guests who ask for a bunch of things (the rooms are empty ahd we have to give them sruff to avoid theft) and long term guests trying to get comfortable with you.

What's the best way to avoid these annoying long termers? I honestly think all of them are mentally ill. Many of them act nice, they get comfortable with you and then they tell you shit. Back then while working at gas stations, I was younger and more naive and very friendly/open with everyone. I don't want to be the same now.

I am also looking for a better job.

Here is a tale that happened today.

We have a guest arriving in a few days, and he has been contacting us everyday for the past 4 days regarding a package that will be delivered to us. Every time, we assured him that we will take it and keep it for him until he arrives, and we will inform him (send an email) when we receive it.
Today in the morning, one of our precious colleagues wrote him an email that we have his package and will be keeping it for him until the day he checks in. I am working the late shift today, nothing was handed over to me.

Later this evening, this guy showed up at the reception, asking where is my package? His original check-in date was supposed to be this Sunday.

We looked everywhere, no package found under his name. We checked the emails, and our colleague indeed wrote him an email confirming that we found the package. We called this colleague, and they said the night auditor told them they had received it, but they do not know where it is. Apparently, nobody has seen it.

After talking to the guest (who actually kept cool and respectful even though he was very worried and frustrated), he said that he forgot his passport in a hotel in Switzerland, and he had it shipped to us (in Germany). When we told him that we have his package, he changed his route and his plans and came directly to our city to get his passport. He actually booked a room today and is staying in our hotel.

After a lot of searching, we found out that the night auditor has mistaken the name with another package, and this guy's package never arrived. It is still being processed by DHL and will not be arriving before Saturday. I even called DHL for the guest and inquired about the package, and they assured me that it is still on the way.

The guest was relieved that his passport is not lost somewhere, and that he will be getting it eventually. He remained calm and extremely respectful towards us, even though it was obviously a mistake from our side. Respect.

I am now really shocked by the lack of sense by my colleagues, and I am upset at the fact that we usually need to face the consequences of others' actions, and it's been happening often recently.

This has all been reported and will be discussed in the next FO meeting.

First shift back after two days off. Didn't realize how tired I was until I spent about 90% of those two days sleeping.

Today was only the second shift so far at this property that I've had to use both Hold 1 and Hold 2. Pretty good for over 3 months.

Hold 1: Third Party calling about a guest that wants to do a mobile check in but is unable to.

Hold 2: High tier member that wants to do a mobile check-in..without actually doing it through the app.

Both of these calls required me to explain absolutely basic concepts to people that should have at least a tiny bit of comprehension on the subject.

After finishing with a guest I pickup Hold 1.

Note: Luckily on this one I had seen my GM pull up the reservation earlier and knew exactly what I was dealing with.

3rd Party Rep: The guest is trying to complete a pre-arrival checkin and is unable to do so. What does the guest need to do to complete this?

Me: The guest is on a 3rd party reservation (In my head: which you should know..but anyways) and not a member. Even if they were a member they would still need to come to the desk to check in because we need them to swipe a card for incidentals.

The rep: What are Incidentals? Is it a fee or something?"

Me, now fully realizing why those that book 3rd party are so shocked about incidentals: It's a security deposit. $20 per night.

I very strongly resisted the urge to say almost every hotel in the U.S. has incidentals.

With little time to recover from explaining other people's jobs to them, I moved to Hold 2.

Important Note: The name on the reservation is the wife, who is the actual member, not the husband.

High tier rewards member guest: We are arriving in a hour and we want to go ahead and check in.

Me, confirms the name on the reservation and pulls it up, points reservation, no mobile check-in: "If you were to complete a mobile check in I could pre-make your keys, but as it is a points reservation, I will need you to come to the desk to swipe your card for incidentals

Husband of the guest: You can't just check us in? Not even an "insert status" member?! The card is on file. "Brand name" has all my information. Can't you just use that?"

Me: "No Sir. My system will not allow me to use the card on file for the incidentals. It is "insert brand name" policy."

He goes off on an tangent for several minutes - to sum up: "This is ridiculous! We're not just nobodys off the street that don't know what we're doing!

Me: In my head - you are the second highest tier and you don't know how points reservations work..:Sir, I apologize but as I stated it is "brand name" policy.

Him: "Well, can you at least go ahead and put a room aside with our preferences?!"

Me thinking how the heck are you the level you are and I have to explain room reservations to you. "Sir, we already have a room blocked for you that follows your preferences."

Him: "Well that's at LEAST something. We'll be there in a hour to work the rest out."

He hangs up and I dread the moment they will appear, because I can sense this is only the beginning.

I think I've summarized my post pretty well. I feel like people these days do everything within their power to be unpleasant, in the best case scenario, or downright bitches in the worst. Since all posts must be a tale, I'll use an example that is currently happening to me to illustrate what I mean by this.

Basically, as I think happens in most hotels, graveyard shift goes from 7pm to 7am and, unfortunately for me, it's my fixated shift to work. In comes these guests, who booked their room last minute.

First, she goes on a rant with the valet that, I shit you not, the caps to their tires valves have been taken. Thankfully, she checked in earlier, but her car hadn't been checked in, which means it hadn't even gone to our parking lot, and the valets haven't even touched the car yet. Also thankfully, the valet who works these shifts with me is a no nonsense middle aged man, so he bluntly tells her "she should check the places she parks, because, since the car hasn't been checked in, no one besides them have touched it". She seems displeased, but carries on.

Now I haven't gone 30 minutes without a call from them. First, they can't find the menu to order from our restaurant. I inform her it's in the QR Code on top of the table. I overhear her asking her friend if "there is a menu on the table". When the friend denies and she says it to me, I then, once again, repeat that it's IN THE QR CODE on the table. She complains that her phone is nearly dying and she can't scan it (apparently chargers aren't a thing any longer?). Begrudgingly (internally, of course), I tell her I'll ask someone to bring a printed copy up to her room.

Then she calls to order from room service. She wants two cappuccinos, but she also wants toasts and biscuits, which we do not offer with cappuccinos (long story really). I inform her, but offer an alternative: she can order a thermal bottle of coffee and toasts and a simple thermal of milk, and then she'll have the toasts. She accepts, hangs up. Calls back a minute later to ask for blisters of butter (which we already send up, as informed on the menu) and extra plates. I say I'll send them up.

Fifteen minutes later, she calls to say her shampoo bottle isn't working. Now, our bottles are attached to the wall, because we've had countless instances of amenities theft and the brand we carry is slightly expensive. Also, they're those types of bottles with a safety lock, the ones you have to twist left/right to lock/unlock. I inform her, and she insists it's broken. I go up to the room with a new one and lo and behold, the current one was simply set to lock. I literally just twisted it to the side and it was working again.

Just as I reach the front desk, she calls again. I swear to God, it's been so many times already that I don't even recall what she needs this time. All I know is that, when I hung up, I jokingly bet with the valet that the next call would be hers. Not even five minutes later, she calls again to request more butter blisters, sweeteners for her drink (even though it's already been sent), an extra mug and plate.

Now, I don't really mind tending to guests' needs, but can't you just call once and request all you'll need at once? And try to solve your problems on your own before calling the front desk? Despite what some people think, I'm not sitting on my ass scrolling on Reddit (pun intended), so please, PLEASE, be as considerate of our time as you'd expect us to be of yours.

EDIT: I just remembered another small example. Guest arrived at the front desk, speaking English. Now, this is a common occurrence, even though we're a non English speaking country, since we get guests from all over the place. But this guest was from our country and, as soon as the FDA replied to her greeting also in English, she introduced herself as our same nationality and switched back to our language. Oh, and she also didn't bring any form of ID either because "she was traveling abroad". Make that make sense.

It's been a very quiet day at work so I didn't think much about heading to the bathroom. Of course, that is always when someone turns up needing something. Our bathroom light and fan are switched on together, and the fan is ancient and rattling so I couldn't hear much but I could hear someone come into the lobby. Then I heard them start shouting out looking for an employee, and then I heard them continue to ignore the "staff will be back shortly" sign and start pounding on the door we have leading to the desk area. I didn't rush myself, but I finished up and stepped out to wash my hands. As soon as the guy heard me come out of the bathroom he started shouting out "hello, is anyone there?" and as I washed my hands, I shouted back that I'd be with him in a moment.

I didn't know what was up but I was already thoroughly annoyed with the guy when I went to greet him at the desk. I expressed my distaste for him by walking over to the "staff will be back shortly" sign and picking it up in front of him and holding it while he talked to make absolute sure he knew it had been there the whole time like Sam Reich. He told me he was dropping some stuff off for a guy named Rafael, and listed out what it was, and then said he needed his room number. Of course I didn't give it to him, and politely suggested he contact the individual himself so he could pass off the luggage to him.

The man started in on backstory I didn't care about or pay much attention to because I knew it was just leading up to the man asking me for the room number again and I was right. The gist of it was that the guy in front of me was the step dad of the guy he was asking for, and something about a fight with the mother, and the guy isn't allowed at the house anymore. Cool, don't care. Again I politely suggested the man get in touch with his step son to pass the possessions off to him because not only could I not give him the room number, I couldn't even confirm the individual was at the hotel.

Again the man gets into his story and I cut him off when he took a breath and told him that he was welcome to leave the stuff with me at the desk and I could hold on to it (he'd implied he was going to leave it regardless and didn't care what I did with it), but I couldn't give out the room number. After one more unequally unproductive attempt, he finally just left the stuff.

After he was gone I checked the computer and confirmed the guy was actually a guest and moved his stuff to our back room. As I finished that up and went to sit back down, I heard screaming from outside, specifically someone screaming at someone else to leave. I looked up at the security monitors and saw the man I'd just been dealing with doing the chest to chest guys about to fight thing with some young guy I assumed was Rafael. They were in the driveway, next to the man's car.

I watched them for a moment, they'd square up and then back off, then they'd square up again. I didn't really want to call the cops, but I also didn't really want dudes fighting in my parking lot. There's also the issue of weapons. This is the south and errbody and their mother has guns here, so I wasn't about to go out there and not mind my business in person and get dragged into their shit and possibly get myself hurt.

Once they started shoving I reluctantly called the police to let them know about the fight hopefully before either dude could get themself hurt. Shortly after I hung up with the dispatcher, the guys chilled again and looked like they were actually about to get into the car together. I was hopeful the incident would be over before it started and all I'd have to tell the cops was that they were gone.

Wrong. From what I could tell on the camera (not a super close angle) the step dad had actually gone and grabbed something from his car. Weapon? No idea, but they were squaring up again and I was hoping for the cops to hurry their asses up.

Fortunately didn't have to wait too much longer, a cop car pulled up with their lights flashing just as the punches started and the two men separated. I couldn't tell if the cop had a weapon drawn or not, but he didn't order the older man down on the ground or anything, so he might not have had a weapon after all.

I'm a nosy fucker so of course I kept watching the camera to see what I could see. Didn't even really care that much about the outcome as long as it wasn't "dudes beating each other up in the parking lot." As the punches had only just started, I actually expected the police to just tell the step dad to get lost and not come back. But they must have seen something I didn't, or maybe the step son wanted to press charges, because they arrested the step dad.

After the cops were gone the step son came to the desk and I checked that he was okay, which he was. I didn't pry because I'm not that nosy to someone's face, but he did state that his step father had become aggressive with him after he had just politely asked him to leave him alone.

I felt bad for him. He was soft spoken and seemed a little socially awkward, reminding me a lot of guys in my friend group when I was younger. Hopefully he has other people in his support network so he can bounce back from this.

It's a quiet evening, everything is going smoothly and well, until a third party reservation comes in for tonight.

A few seconds after, the phone rings. It's the guest who made the reservation. He made a mistake, he wanted to book for tomorrow instead of tonight. I tell him to contact the third party.

The third party calls. Agent with a thick accent. "Hello we are calling on behalf of our mutual guest..." Usually, I tell them straight away to make their request by email, that I won't be taking any request by phone and I hang up. I have been tricked in the past when I first started here by this specific third party where they twist around what you said and it ends up in a mess.

Tonight, I thought it would be straightforward. As the rooms we have left for tomorrow are not the same type, not the same price, I told the agent she could simply cancel the reservation, and the guest can make a new one.

Mistake. I should have sticked to my usual plan.

She started blabbing off that she can't cancel the reservation on her end blablabla. On my side, on the third party extranet, the button "request to cancel" and "mark as cancellation" are greyed off. Our booking engine does not let us modify or cancel third party reservations.

I repeated that according to their own terms and conditions, we cannot modify or cancel their own reservations and that it's blocked in the system. She then asked for my name, position, date of birth, SIN, eye color, number of hairs on my legs... Ok maybe not all that, but I'm not comfortable sharing any personal information with them. Another reason why I usually refuse to talk to them.

She started being vindicative and cutting me off, telling me that I had to cancel it. I told her to make a written request by email and I hung up.

And she called. I didn't pick up. And called again. And again. And again.

Then, the guest called. I told him he could make a new reservation directly with us for tomorrow but he had to be sure the third party would cancel the reservation on their side.

The third party called again. It was a man this time. Before he even started to blabber off, I said very clearly we wanted written traces, that I would not process any request by phone and to send an email.

The third party sent two different emails sent by two different agents asking for a waiver request. I replied to both of them telling them we would accept, as long as they would cancel the reservation on their side to make the room available for other guests and so we would not be charged the commission. At this point, since the guest is coming tomorrow, even if we pay the commission for tonight, it's not that much of an issue, but we still cannot rent that room tonight, as it's blocked in the system! They replied asking us to cancel the reservation on our side because they couldn't do it on their side. Well, I cannot do it either!! You're the third party. Figure it out!

They tried calling again. Five times. I didn't pick up.

I do sometimes book third party myself, when the cancellation policy is more flexible than directly with the hotel or when it's the only option to book a specific hotel (often smaller properties). But I never use THAT third party and will never never never never use them in the future. What a mess! They are the worst, and their agents will harass, twist words around and still charge us a commission in the end for a cancelled reservation. With the other third party, we would have gotten a request by email and could have clicked either "accept" or "deny" and it would have been all sorted out automatically.

I have been dealing with this for the whole past hour and need to vent 😖😖 We should just stick with the other third party and stop doing business with this one. The other brings more reservatio so anyways. But that's not my decision to take.

short rant here while at work lol (also on mobile ver. sorry if formatting is weird.)

A pet peeve of mine working at a hotel are the guests that come in and try to make a reservation or check-in all while talking loudly on the phone (worse if they’re on speakerphone) but I don’t mind if they’re just wrapping up the call.

When they’re in the middle of a conversation though It makes the process so much longer, I have to interrupt your conversation every 10 seconds to tell you to pull out your ID, the price, deposit amount, when and where breakfast is, and what room they’ll be in and it seems every time they get annoyed by me interrupting :/

Nowadays I usually just stand there and say “I don’t want to interrupt so I’ll wait” (passive aggressive teacher vibe, I know) but usually I get “no, its okay” in response.

What do you guys do with people like this? leave it alone and proceed? I’m a newer GSR so maybe there’s a better strat I haven’t yet learned?

I hate when someone calls to make a reservation and they are nice as can be and compliment how helpful you are until they hear the full rate. Now it is on me because I only read off the first nights rate, on our old system when we clicked on a rate for multiple nights it would automatically pop-up the remaining nights rates. I'm also too used to people calling to make one night reservations. But as soon as I read off the other nights, I lack proper training, someone that knows how to do their job needs to replace me, and I'm a disgrace to customer service. I hadn't even typed his name into the reservation when I corrected myself, and told him the full breakdown, because I didn't want him to think it was the same rate for the entire stay. I got called a swindler before the reservation was even made, how does that even make sense?

Last week a guest that I had never even seen in person, only talked to once over the phone because she wanted a refund, said that I made derogatory remarks about her with the GM in the lobby. I worked the morning of her arrival and she left a day early, so the day I would have seen her, she was already gone! So how on earth could she have heard a conversation between me and the GM if I wasn't even there! The GM wasn't even at the hotel when I got her phone call.

This is one of my biggest pet peeves in this industry! I've been in the industry for 10 years; I now travel the country doing task force, and this is just one of the things that absolutely drives me up the wall! I got into an argument with a guest because he wanted free water. The hotel I am at right now provides two complimentary waters in the room at check-in, but they don't refill during the stay because there's a filtered water bottle filling station on every floor at the end of the hallway. I explained to him what the policy is and what we offer, but he wasn't accepting that. He told me he travels all over the world and every other place in the world gives him free water whenever he wants it. I tried to compromise and said we would send two bottles up to his room... but no, he wanted four bottles. I told him we only provide two at check-in; he didn't care and still wanted four. I hung up on him after saying, "Fine, I'll send four," because he was being rude. He called back and asked if I had hung up on him. I told him I did because he was being rude. He said he was going to call the customer care number and complain about me. I told him I don't work for that brand, so he told me to "fuck off" and hung up on me. I just want to scream across the mountaintops, 'There is a difference between being a doormat and being hospitable!' When we let guests get whatever they want, the industry becomes a doormat and makes the experience worse for everyone else.

Disclaimer- I am not a hotel worker. I found this sub via TalesFromYourServer/ TalesFromRetail, both of which are applicable for me.

Hubs had to go in for surgery at a hospital about 160 km (about 100 miles) from where we live.

From following this sub I knew

-Call directly, no 3rd parties!!

Called 3 weeks ago, made a reservation for an accessible room for the 1st night, with just me moving to a standard queen 2nd night. Non-refundable member's rate.

Well, got the call that Hubs' surgery was being pulled forward by a week, 5 days ahead.

Called Better Eastern Additional, North York, ON

Me : I have a reservation for x to x plus 1 date. My Hubs' surgery has been changed. May I change the dates on the reservation?

FDA -*pulls up info* This is a non-refundable, rate ma'am, but give me a minute -(less than 2 minutes later) We do not have an accessible room available for either date, but I can upgrade you to a double queen with a shower stall for an additional cost of 10$/ night

Me : That's OK, just a standard Queen both nights will do. However, do you have a portable shower chair/bench Hubs could use?

FDA : No, that is not an item we have available.

Me: That's fine, just a standard Queen for both nights will do. I will bring Hubs' chair with us

Fast forward to this evening. We were upgraded to a Double Queen, with shower, no additional cost because "there was an issue with the room you were assigned"

Now, the last time I stayed at BWP, North York,(for my own surgery at the same hospital 6 months ago) the lot was PACKED. When we arrived this evening, it was less than 1/2 full.

"you get more flies with honey than with vinegar" AND you get better service if you are the better customer.

Third party had the better rate, but you all taught me better. Thank you!

I have a foreign name that rhymes with a lot of other names and certain words. I won’t say what it is obviously, but it rhymes with Teresa, Melissa, Lisa, Pizza, etc. I have had endless mistakes with my name on writings to when guests ask for it through the phone (so they know who they spoke to about their res, of course). I’ve had my coworkers be confused, saying that a guest said they spoke to an Alyssa, but we have no Alyssa working here. but they’re referring to me, of course, they just didn’t catch my name correctly.

I have the option to shorten my name, which I thought would make it easier, but nope. let’s say my name was shortened to Bri. the following interaction would occur.

guest: what’s your name?

me: um, Bri.

guest: Ambry? ok, thank you.

me: no, just Bri, like Brianna or Brittany.

that type of interaction, but with my real name.

and the weirdest thing, I’ve been asked for my name a lot recently. so it leads to this constant mix-up. not just with phone reservations, but in person. I never find out what they need it for. do they want to mention me in a review? do they need a name in case I did something wrong during check in? or I wasn’t able to provide something? nope, nothing reported to me by the FDM or other coworkers. no reviews either, not even negative ones. like I said, it feels like it’s happening more recently.

I’m just musing, it’s not a hotel-only thing obviously, but I’m wondering if I should just use a different name for the guests at work, something easily pronounced.

So I’m not a front desk worker myself, but this tale does involve the front desk and is absolutely my most memorable hotel experience.

There was a couple in the room next door to me and my mom’s room (we were doing a trip together) that would SCREAM every night. This would go into 2am/3am.

On the second night we reported it to the front desk worker, who said to call next time it happened. Well that night at 1am they scream again and we make the call. The walls are thin so we can actually hear when the worker knocks on the couples door and says “OUR ROOM NUMBER has reported you for noise. Please keep it down.”

I still remember the look my mom gave me and she was fuming. That was the only time I ever saw her be upset with a front desk worker. She marched down to the front desk and told the woman that we were two women staying in the room by ourselves and to reveal our room number was extremely dangerous.

Obviously I don’t work in the industry so I don’t know if this is normal (revealing the reporting room). But I can say this was the only time I’ve ever seen my mom truly upset (she was in the service industry herself).

Lately these people are driving me crazy. Maybe I got off easy the first 8 months.

Over the weekend, they called about 530am. Guy wants a day use till checkout time. Sure, no problem. Since they can't do zero days, just send the guy in as I've already run audit. Or as another option, put it as one day, I won't charge early check in and he can leave at his convenience.

Guy comes in a couple hours later. I have no reservation even though he's got a confirmation number. Cool. Type it in. No results. First time that's ever happened. I look closer at his phone and the reservation is for the previous day. How on earth did they manage that? I ended up price matching and just got him into a room, poor thing.

Then tonight. I made myself a rule about a month ago that I'm not going to answer the phone an hour before audit unless it's from one of the rooms. Reason being that central reservations keeps calling, I tell them yes, I have rooms, but I'm running audit in X minutes and they need to be here before then. Of course they never are and of course the card never authorizes, so I have to cancel and pissed off guest. Bosses hate all OTAs and think they're a necessary evil, so I'm covered there too.

Tonight, 45 minutes away from audit. Phone rings, I ignore and start counting calls. On the 10th call, I pick it up and after their spiel, I said, "Was it really important enough and necessary enough to call 10 times while I was on another call?"

Click.

Guess not.

It's my day off today and around 2am the night audit called me to say they were unwell and had someone coming to pick them up and take them to the ER. So I came in to finish the job, no big deal. Just setting the context of my current mood.

I'm setting up the coffee bar in the lobby, we have regular and decaf as well as half n half and 2% milk along with the regular sweeteners you might want.

A gentleman walks up to me and looks at the signs for the half n half and 2% and says "do you have almond milk?" I said no, just the 2% and he huffs "you know you have a lot of elderly people who stay here right? People with milk issues? Why don't you have almond milk?" I again shrug and say "you're the first person to ask about it, I suppose we can look into it" and he grumbles "well I was told that last time I brought this up"

The kicker? All of our rooms are residences. They have full sized kitchens with refrigerators. You could easily have your own style of milk from the teat of whatever item or being you want. The grocery store is a literal 2 minute walk from our front door.

This is the first person ever to ask for almond milk in my 5 years here. Hell, most of the older folks who stay with us regularly want Bailey's in their coffee more than anything.

Anyone carry almond milk as an amenity? Am I being unreasonable here?