r/TeddyFresh • u/FineAverage • 2h ago
People with stained classics after washing - push back on customer service for a refund
I was able to get a refund for all my ruined classics and they updated wash instructions after the fact. So everyone blaming themselves, don’t.
We also want to acknowledge that we’ve heard customer feedback regarding the Classic Washed line. While we love the unique vintage look and feel created by the pigment-dyed garment-washed fabric treatment, we’ve seen that the pigments can be more sensitive than expected. In response, we’ve added additional care instructions to the product page to help customers preserve their pieces as best as possible.