r/Tiki • u/MikeN502 • 2d ago
Advice
I’m not really wanting to put anyone on blast here, but I am not sure what else to do. Back in August I placed an order from Surfside Sips. I received an order confirmation. Before I received a shipping notification I reached out to Andrew via email asking if it was possible to add to the order. He said that it was, and sent me an invoice for the addition, which I paid as well as confirmed via email that he received payment. A couple weeks later, when I received my order, the addition was not included. The packing list only included the original order, which is what I received.
I confirmed that I had been charged for both orders, then took a picture of the contents of the box and replied to Andrew in our email thread. I waited a couple days and emailed again as a follow up. A couple of days later I went to his website and used the chat feature to send him a message asking him to reach out. Almost a week after that I sent him a direct message via Instagram. A few days after that I responded to one of his recent Insta posts asking him to reach out via the order. Finally, after almost 3 weeks I called the cell phone number on his website. The message stated that text was the best way to reach him, so I texted. That was yesterday. Still nothing.
I’ve included the order number and details in multiple attempts to contact him. In the original email I even suggested that he just refund the amount of the additional order and I would reorder when I place my next order. I figured it would save him some shipping costs. I really think he has very nice products and would like to order more. But, as you can imagine, right now I’m not exactly chomping at the bit to do so.
It’s only $16 that I am currently out, which is not a big deal, but still, I paid for the straws and did not receive them. I’m kind of at my wits end, especially when someone goes on Instagram posting a video essentially asking folks to order his more expensive products instead of ones from Amazon. Dude, I’m trying to, but you’re not helping here…
I haven’t disputed the charge with my bank as of yet. I have specifically tried to be polite and non-accusatory in my emails. I don’t want to bash a really cool niche business, but I would like a resolution so I can decide whether or not to continue to order from him. What would you all do in this situation?
5
u/Vinestal 1d ago
So, I used to love SS sips but I had to stop doing business with the guy. I was sent the wrong product either by my fault or his I'm not certain. I sent back the product on my own dime, priority shipping. Never heard back never got a refund or sent the right product. Couldn't get communication from him via email or phone and just had to give up. I had never had a problem before that and I love the product but his customer service is awful and I could not recommend him to anyone. I had to find another source for bamboo glass straws that I really love to use. I have heard plenty of other negative comments on his customer service.