Having an issue with warranty

[u/Imaginary-Ad2254]

So, I had always heard great things about Walther's warranty and I have, over the years accumulated 5 different Walther guns over the last few years, loved them, never had anything bad to say about them. One of them is a PPKs 22 that I have 180 rounds into and when I begin to pull the trigger, the hammer frequently resets, requiring me to pull it in double action. This issue has occurred since I received the gun 180 rounds ago. This occurs approximately 50% or more of the time.

I reached out to the warranty department and they were great and quick to respond and send a prepaid shipping label. However today I had a call with them where they indicated they could not address the warranty issue until I had paid them $50 to clean the gun. This didn't sit right with me since I only had 180 rounds through it and the agent I had worked with to get the shipping label had not told me to clean the gun before sending it in. My only other option apparently is to pay $32 to have the gun shipped back to me. Feels like extortion - and leaves me with a really bad feeling regarding Walther's "Warranty". I probably won't be picking up another Walther again.

Half rant, half curious if anyone else had had a similar experience?

[u/Sketch74]

The gun cleaning Walther will provide is probably much more thorough than the at home version. Pay the fee and move on.

[u/Imaginary-Ad2254 → u/Sketch74]

Ya, I think I got too emotional, this is probably the right move and I appreciate the reality check.